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  • Nonprofit Essentialsby Jeannette Woodward

    Wiley 2016; US$ 58.50 US$ 50.70

    "Nonprofit Essentials: Managing Technology is a comprehensive work. Suitable for any size organization, the book is distinguished by its focus on 'the human factor' along with volumes of technology information. It should prove to be an invaluable resource for administrators, volunteers, and trustees who must ensure their organization's effective use... more...

  • Communication and Implementationby Jack J. Phillips; Wendi Friedman Tush

    Wiley 2016; US$ 50.95 US$ 44.16

    Communication and Implementation Communication and Implementation is the sixth of six books in the Measurement and Evaluation Series from Pfeiffer. The proven ROI Methodology--developed by the ROI Institute--provides a practical system for evaluation planning, data collection, data analysis, and reporting. All six books in the series offer the latest... more...

  • Mastering Purchasing Management for Inbound Supply Chainsby Thomas A. Cook

    CRC Press 2016; US$ 94.95

    Importing finished products, components, and raw materials has become the status quo in today?s increasingly competitive business landscape. The lessons of inbound supply, however, can be very costly if learned through a trial-and-error approach?especially foreign purchasing. By not understanding the parameters of landed costs alone, purchasing managers... more...

  • Superior Customer Valueby Art Weinstein

    CRC Press 2016; US$ 78.95

    A customer-centric culture provides focus and direction for the organization, ensuring that exceptional value will be offered to customers ? this, in turn, results in enhanced market performance. Unfortunately, caught up in the daily economic and competitive pressures of running complex and fast-changing businesses, managers may lose sight of customers?... more...

  • The Human Resources Glossary, Third Editionby William R. Tracey

    CRC Press 2016; US$ 159.95

    The fast paced world of human resources (HR) management, development, and utilization requires HR professionals to fill many roles and speak many "languages." The Human Resources Glossary answers the demand for a single authoritative source that compiles and explains the vocabulary of HR practitioners. This glossary defines HR terms and explains their... more...

  • Human Safety and Risk Management, Second Editionby A. Ian Glendon; Sharon Clarke; Eugene McKenna

    CRC Press 2016; US$ 132.95

    Reflecting a decade?s worth of changes, Human Safety and Risk Management, Second Edition contains new chapters addressing safety culture and models of risk as well as an extensive re-working of the material from the earlier edition. Examining a wide range of approaches to risk, the authors define safety culture and review theoretical models that... more...

  • Enterprise Business Architectureby Ralph Whittle; Conrad B. Myrick

    CRC Press 2016; US$ 99.95

    A critical part of any company's successful strategic planning is the creation of an Enterprise Business Architecture (EBA) with its formal linkages. Strategic research and analysis firms have recognized the importance of an integrated enterprise architecture and they have frequently reported on its increasing value to successful companies. Enterprise... more...

  • Managing High-Tech Services Using a CRM Strategyby Donald F. Blumberg

    CRC Press 2016; US$ 115.95

    As high-tech service industries grow more competitive, the need to develop customer focused business strategies becomes imperative. Managing High-Tech Services Using a CRM Strategy explores how to manage and direct any service organization utilizing a high tech strategy supported by the Customer Relationship Management (CRM) infrastructure, enabling... more...

  • Marketing for the Nonmarketing Executiveby Norton Paley

    CRC Press 2016; US$ 99.95

    What does a marketing-driven company stand for in the Internet age? As a nonmarketing executive, why should you give any attention to the subject? How would internalizing the fine points of the subject contribute to your effectiveness on the job? In the era of flat or e-business organizational structures, many executives and entrepreneurs suddenly... more...

  • The Security Risk Assessment Handbookby Douglas Landoll

    CRC Press 2016; US$ 89.95

    The Security Risk Assessment Handbook: A Complete Guide for Performing Security Risk Assessments provides detailed insight into precisely how to conduct an information security risk assessment. Designed for security professionals and their customers who want a more in-depth understanding of the risk assessment process, this volume contains real-world... more...