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- Facet Publishing 2015; US$ 87.92
"The authors' aim is twofold: 1) to identify "the messy and difficult issues which are inevitable when we attempt to manage records in organization", and 2) to address those issues. Their practical experience with archives and records management as well as their theoretical knowledge enables them to present theoretical basics and write a handbook... more...
- Stanford University Press 2015; US$ 45.00
Stephan M. Liozu is Founder of Value Innoruption Advisors. He teaches at Case Western Reserve University's Weatherhead School of Management, where he draws on over 20 years of global business experience to introduce disruptive approaches to strategy, innovation, and value management. more...
- BenBella Books, Inc. 2015; US$ 19.95
Gino Wickman ?s passion is helping people get what they want from their businesses. To fulfill that passion, Wickman created the Entrepreneurial Operating System® (EOS), a holistic system that, when implemented in an organization, helps leaders run better businesses, get better control, have better life balance, and gain more traction—with the entire... more...
- AMACOM 2015; US$ 14.95
On the front lines of customer service, every day presents new and unexpected challenges?and even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help. Be Your Customer's Hero answers the call. The book provides customer-facing professionals with short, simple, actionable advice designed to... more...
- Jessica Kingsley Publishers 2015; US$ 49.95
This edited book presents the applications, theory and research behind Video Enhanced Reflection on Practice, a professional development tool which enables professionals and trainees to analyse their own practice to make more informed decisions about how to improve their communication, therapeutic or teaching skills in more problematic situations. more...
- Wiley 2015; US$ 85.00
A comprehensive guide to China's public, private, and internal audit system Study on the Auditing Theory of Socialism with Chinese Characteristics provides a comprehensive overview of China's auditing practices. Recent years have seen the National Audit Office of China (CNAO) making remarkable headway not only in China by guaranteeing the healthy... more...
- Taylor and Francis 2015; US$ 49.95
Personnel selection is changing. Whilst traditional face-to-face interviews are still common, the range of assessment processes that inform the selection of candidates is increasingly diverse, taking advantage not only of new technologies, but also using new methods and strategies, such as assessment centres and personality testing. This new collection... more...
- Wiley 2015; US$ 23.99
Learn to: Enable your agents to provide efficient service Interact with customers through any channel Improve internal communication and collaboration Resolve customers' questions in a timely manner Provide top-notch customer service anytime, anywhere with Salesforce Service Cloud Do you want to interact with customers... more...
- Dunham Books 2015; US$ 7.99
<p>When it comes to the way business is carried out online, the earth beneath our feet is shifting right nowand shifting quickly. The one-size-fits-all approach is fast becoming obsolete. More and more businesses are learning that the more they tailor-make the messages they put on their sites, as well as how they interact with every single... more...