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Business Communication

Most popular at the top

  • The Customer Service Survival Kitby Richard S. Gallagher; Carol Roth

    AMACOM 2013; US$ 14.95

    Proven strategies for handling any customer crisis. more...

  • Writing Reports to Get Resultsby Ron S. Blicq; Lisa A. Moretto

    Wiley 2004; US$ 79.95

    The professional's quick-reference handbook for writing business and technical reports Professionals in business, government, and technical fields often need help in organizing and writing reports for associates, clients, and managers. This simple tutorial handbook offers expert tips and useful ideas for organizing ideas, structuring reports, and adding... more...

  • How to Win Friends and Influence People in the Digital Ageby Dale Carnegie & Associates

    Simon & Schuster 2011; US$ 16.00

    An adaptation of Dale Carnegie?s timeless prescriptions for the digital age. Dale Carnegie?s time-tested advice has carried millions upon millions of readers for more than seventy-five years up the ladder of success in their business and personal lives. Now the first and best book of its kind has been rebooted to tame the complexities of modern times... more...

  • Million Dollar Consulting Proposalsby Alan Weiss

    Wiley 2011; US$ 24.95

    Bestselling author of Million Dollar Consulting shares the secrets of writing winning proposals Intended for consultants, speakers, and other professional services providers, Million Dollar Consulting® Proposals ends forever the time-consuming and often frustrating process of writing a consulting proposal. It begins with the basics—defining... more...

  • Develop Your Presentation Skillsby Theo Theobald

    Kogan Page 2013; US$ 9.99

    Going beyond handling nerves and presenting PowerPoint slides, Develop Your Presentation Skills, 2nd edition, provides you with a practical toolkit for developing a belting presentation and improving your confidence along the way. Step-by-step advice includes practical help with unpicking the original brief, understanding just what the audience wants... more...

  • The Social Media Management Handbookby Robert Wollan; Nick Smith; Catherine Zhou

    Wiley 2010; US$ 27.95

    How do organizations manage social media effectively? Every organization wants to implement social media, but it is difficult to create processes and mange employees to make this happen. Most social media books focus on strategies for communicating with customers, but they fail to address the internal process that takes place within a business before... more...

  • The Everything Robert's Rules Bookby Barbara Campbell

    F+W Media 2004; US$ 10.95

    Get your meeting attendees to play by the rules! Have you ever been to a meeting that dissolved into utter chaos? Or attended a meeting that seemed unfocused and unproductive? Robert's Rules of Order have been the standard of parliamentary procedure for business and civic organizations since 1876. The Everything Robert's Rules Book fully explains... more...

  • Crucial Conversations: Tools for Talking When Stakes are Highby Kerry Patterson; Joseph Grenny; Ron McMillan; Al Switzler

    McGraw-Hill Education 2002; US$ 18.00

    Foreword by Stephen R. Covey, Author of The 7 Habits of Highly Effective People A PAPERBACK ORIGINAL "Most books make promises. This one delivers. These skills have not only helped us to change the culture of our company, but have also generated new techniques for working together in ways that enabled us to win the largest contract in... more...

  • Corporate Public Affairsby Otto Lerbinger

    Taylor and Francis 2006; US$ 76.95

    Corporate Public Affairs explores the increasing interest in public affairs by today's organizations. Lerbinger indicates that more and more frequently corporations are establishing public affairs positions--typically within public relations departments--to respond to issues and concerns arising out of the sociopolitical environment in which the... more...

  • Humble Inquiryby Edgar H. Schein

    Berrett-Koehler Publishers 2013; US$ 16.95

    From one of the true giants in organizational development, career development and organizational psychology comes a simple and effective technique for building more positive relationships?particularly between people of different status?that will lead to more honest and open interactions and stronger organizations. more...