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- McGraw-Hill Education 2002; US$ 16.95
The New York Times Bestseller! Learn how to keep your cool and get the results you want when emotions flare. When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations... more...
- Grand Central Publishing 2010; US$ 10.99
Pay brand-new employees $2,000 to quit Make customer service the responsibility of the entire company-not just a department Focus on company culture as the #1 priority Apply research from the science of happiness to running a business Help employees grow-both personally and professionally Seek to change the world Oh, and make money too . .... more...
- McGraw-Hill Education 2011; US$ 20.00
The New York Times and Washington Post bestseller that changed the way millions communicate ?[ Crucial Conversations ] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.?... more...
- St. Martin's Press 2014; US$ 25.99
TED talks have redefined the elements of a successful presentation and become the gold standard for public speaking around the world. TED and associated Tedx conferences are held in more than 130 countries and are being viewed at a rate of 1.5 million times a day. These are presentations that set the world on fire, and the techniques that top TED... more...
- McGraw-Hill Education 2011; US$ 17.00
Write every business correspondence with speed, precision, and power The number one prerequisite for effective management is effective communication?and writing is a critical part of it. Simply put, whether it?s a quick e-mail or a 20-page report, your writing is a reflection of you?and people will make judgments accordingly. Manager?s Guide... more...
- Palgrave Macmillan 2012; US$ 27.99
Occasionally, a great idea will sell itself. The other 99% of the time, you have to find a way to persuade others that it is, in fact, a great idea. Most executives spend the vast majority of their time creating their work, and almost no time on the presentation. Through an engaging and humorous narrative, Peter Coughter presents the tools he designed... more...
- McGraw-Hill Education 2005; US$ 22.95
An award-winning news anchor presents methods for better communication in any business environment During her 20 years in broadcasting, award-winning news anchor Suzanne Bates conducted more than 10,000 interviews, during which she witnessed business leaders, politicians, and celebrities at their best and worst. Now a top CEO communication coach,... more...
- McGraw-Hill Education 2010; US$ 19.95
Proven techniques and invaluable advice for writing winning business proposals?revised and updated! What makes a winning business proposal? It highlights your skills and services, meets your client's needs, and clearly sets you apart from the competition. Since 1995, Handbook for Writing Proposals has helped thousands of professionals... more...
- McGraw-Hill Education 2010; US$ 17.00
?A must read for anyone in business, government or academia. The lessons Hayashi teaches are all too often taken for granted. This work distills a lifetime of experience into easily understood actions that can benefit us all.??Joseph Major, Chairman and CEO, The Victory Bank Key Conversations for Positive Change--SAY IT RIGHT FOR BUSINESS AND... more...