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Customer Service

Most popular at the top

  • Delivering Happinessby Tony Hsieh

    Grand Central Publishing 2010; US$ 10.99

    Pay brand-new employees $2,000 to quit Make customer service the responsibility of the entire company-not just a department Focus on company culture as the #1 priority Apply research from the science of happiness to running a business Help employees grow-both personally and professionally Seek to change the world Oh, and make money too . .... more...

  • Customer Winbackby Jill Griffin; Michael W. Lowenstein

    John Wiley & Sons, Inc. 2002; US$ 32.95

    Most firms consider the lost customer a lost cause. But in this ground breaking book, Jill Griffin and Michael Lowenstein provide you with step-by-step solutions for winning back lost customers, saving customers on the brink of defection, and making your firm defection proof. Whether your business is small or large, product- or service-based, retail... more...

  • Strategic Customer Managementby Adrian Payne; Pennie Frow

    Cambridge University Press 2013; US$ 48.00

    The first textbook to integrate relationship marketing and CRM. Case studies from around the world connect theory with global practice. more...

  • The Professional's Guide to Business Developmentby Stephen Newton

    Kogan Page 2012; US$ 34.99

    When buying professional services, most clients will assume that you are competent in your field. They are therefore not hiring you mainly on the basis of your expertise but on factors such as price, and whether they want to do business with you. To minimise the issue of cost, you need to ensure that the benefits of working with you are clear to your... more...

  • Jumpstart Your Customer Serviceby Shawn Doyle; Lauren Anderson

    Sound Wisdom 2014; US$ 14.99

    Turn Your Customers Into Raving Fans! Great customer service can be all the difference between a mediocre company and a profitable one. In this fun and easy to read book, you?ll discover 10 Jolts to Jumpstarting Your Own Customer Service. Wether you are a small business owner, customer service manager or an employee working in customer... more...

  • Secret Serviceby John R. DiJulius III

    AMACOM 2002; US$ 17.95

    What?s the big secret to giving great customer service? more...

  • Amaze Your Customers!by Zanetti

    Kogan Page 2006; US$ 17.95

    Discover new strategies to amaze your customers?This comprehensive and entertaining guide demonstrates the ways in which companies, both large and small, can attract and win new customers using Daniel Zanetti?s ?Customer Amazement Strategy?. Based on real-life stories of good and bad customer experiences, this book shows you just how important customer... more...

  • Customer Serviceby Rodney Overton

    Martin Books 2007; US$ 24.95

    This book explores various methods of improving, measuring and providing Customer Service in your organisation without spending a lot of money. This book will help your organisation to retain existing clients, win extra sales, customers and market share, and be a SERVICE leader. What does your customer expect and want? Service strategy options... more...

  • What's the Secretby John R. DiJulius

    Wiley 2011; US$ 27.95

    What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and... more...

  • Business Process Mappingby J. Mike Jacka; Paulette J. Keller

    Wiley 2009; US$ 70.00

    Praise For Business Process Mapping: Improving Customer Satisfaction, Second Edition "A must-read for anyone performing business process mapping! This treasure shares step-by-stepapproaches and critical success factors, based on years of practical, customer-focused experience.A real winner!" — Timothy R. Holmes , CPA former General Auditor,... more...