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Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any SituationMcGraw-Hill Education 2005; US$ 9.95 US$ 8.16
Tools for pleasing even the most demanding customers A satisfied customer is a loyal customer, and in today's supercompetitive business economy few things are as crucial to a company's bottom line as the quality of its customer service. This latest title in the popular Perfect Phrases series is just the thing for customer service employees and... more...
- Berrett-Koehler Publishers 2001; US$ 22.95
Most businesses spend far too much of their time and energy struggling to get new customers or hang on to existing ones-even customers who are ultimately more trouble than they're worth. Attracting Perfect Customers invites readers to move beyond the notions that "business is war" and winning market share means "beating" the other guy. The authors... more...
- Primento Digital 2014; US$ 5.99
Complete summary of Jay Baer's book: "Youtility: Why Smart Marketing Is About Help Not Hype". This summary of the ideas from Jay Baer's book "Youtility" explains that for a business or a company to stand out in today?s information overloaded marketplace, there are only two ways to pull that off: be amazing or be useful. This summary highlights... more...
- Kogan Page 2006; US$ 17.95
Discover new strategies to amaze your customers?This comprehensive and entertaining guide demonstrates the ways in which companies, both large and small, can attract and win new customers using Daniel Zanetti?s ?Customer Amazement Strategy?. Based on real-life stories of good and bad customer experiences, this book shows you just how important customer... more...
- Martin Books 2007; US$ 24.95
This book explores various methods of improving, measuring and providing Customer Service in your organisation without spending a lot of money. This book will help your organisation to retain existing clients, win extra sales, customers and market share, and be a SERVICE leader. What does your customer expect and want? Service strategy options... more...
- Wiley 2011; US$ 29.95 US$ 20.96
What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and... more...
- Wiley 2009; US$ 24.95 US$ 17.46
A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service... more...
- Wiley 2009; US$ 24.95 US$ 17.46
Praise for Taming the Search-and-Switch Customer "What an excellent wake-up call! Your company's most valuable asset?your loyal customers?have more tools than ever to compare you to competitors and switch. Griffin does an excellent job identifying the risks to customer loyalty in an environment of immediate and abundant information, and defines... more...