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Most popular at the top
- The Crown Publishing Group 2006; US$ 17.95
Linda Kaplan Thaler and Robin Koval have moved to the top of the advertising industry by following a simple but powerful philosophy: it pays to be nice. Where so many companies encourage a dog eat dog mentality, the Kaplan Thaler Group has succeeded through chocolate and flowers. In THE POWER OF NICE, through their own experiences and the stories of... more...
- Wiley 2011; US$ 24.95 US$ 21.99
The social web has changed the way we do business forever The future of your company is not in measured, considered responses and carefully planned initiatives. Business today is about near-instantaneous response. About doing the best you can with extremely limited information. About every customer being a reporter, and every reporter being a customer.... more...
OCR Level 2 NVQ Certificate in Customer Service (QCF) Incorporating Level 2 Certificate in Customer Service KnowledgeHodder Education 2012; US$ 15.98
A complete guide to the Level 2 NVQ in Customer Service course. more...
- Martin Books 2007; US$ 24.95
This book explores various methods of improving, measuring and providing Customer Service in your organisation without spending a lot of money. This book will help your organisation to retain existing clients, win extra sales, customers and market share, and be a SERVICE leader. What does your customer expect and want? Service strategy options... more...
- Wiley 2011; US$ 27.95 US$ 24.50
What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and... more...
- Wiley 2009; US$ 24.95 US$ 21.99
A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service... more...
- Wiley 2009; US$ 24.95 US$ 21.99
Praise for Taming the Search-and-Switch Customer "What an excellent wake-up call! Your company's most valuable assetyour loyal customershave more tools than ever to compare you to competitors and switch. Griffin does an excellent job identifying the risks to customer loyalty in an environment of immediate and abundant information, and... more...
- Pearson Education 2010; US$ 1.99
This Element is an excerpt from The Truth About What Customers Want (9780137142262) by Michael R. Solomon. Available in print and digital formats. Meet the ?cybermediaries?: how consumers find and choose products on the Internet. With the tremendous number of Web sites available and the huge number of people surfing the Web each... more...