The Leading eBooks Store Online

for Kindle Fire, Apple, Android, Nook, Kobo, PC, Mac, BlackBerry...

New to eBooks.com?

Learn more
Browse our categories
  • Bestsellers - This Week
  • Foreign Language Study
  • Pets
  • Bestsellers - Last 6 months
  • Games
  • Philosophy
  • Archaeology
  • Gardening
  • Photography
  • Architecture
  • Graphic Books
  • Poetry
  • Art
  • Health & Fitness
  • Political Science
  • Biography & Autobiography
  • History
  • Psychology & Psychiatry
  • Body Mind & Spirit
  • House & Home
  • Reference
  • Business & Economics
  • Humor
  • Religion
  • Children's & Young Adult Fiction
  • Juvenile Nonfiction
  • Romance
  • Computers
  • Language Arts & Disciplines
  • Science
  • Crafts & Hobbies
  • Law
  • Science Fiction
  • Current Events
  • Literary Collections
  • Self-Help
  • Drama
  • Literary Criticism
  • Sex
  • Education
  • Literary Fiction
  • Social Science
  • The Environment
  • Mathematics
  • Sports & Recreation
  • Family & Relationships
  • Media
  • Study Aids
  • Fantasy
  • Medical
  • Technology
  • Fiction
  • Music
  • Transportation
  • Folklore & Mythology
  • Nature
  • Travel
  • Food and Wine
  • Performing Arts
  • True Crime
  • Foreign Language Books
Customer Service

Most popular at the top

  • Customer Centricityby Peter Fader

    Wharton Digital Press 2012; US$ 9.99

    Not all customers are created equal. Despite what the tired old adage says, the customer is not always right. Not all customers deserve your best efforts: in the world of customer centricity, there are good customers…and then there is pretty much everybody else. Upending some of our most fundamental beliefs, renowned behavioral data expert Peter... more...

  • The CRM Handbookby Jill Dyché

    Pearson Education 2001; US$ 51.99

    Praise for The CRM Handbook ?Want to avoid being one of the estimated 70 percent of companies who have tried implementing standalone CRM systems and failed? Confused by what your IT suppliers are telling you about ?CRM?? Then you need to read this book! Jill provides acomprehensive, practical, and easy to understand view of CRM and shows... more...

  • You Can?t Teach a Kid to Ride a Bike at a Seminar, 2nd Edition: Sandler Training?s 7-Step System for Successful Sellingby David Sandler; David Mattson

    McGraw-Hill Education 2015; US$ 32.00

    Foreword by David H. Mattson, CEO,Sandler Training Acknowledgments CHAPTER 1 Five Steps to Help You Master the Selling Dance CHAPTER 2 What I Did After the Cookie Crumbled CHAPTER 3 The Evolution of a Training Program ThatWill Teach You to Succeed in Sales CHAPTER 4 Conditioning Yourself for Success in Sales CHAPTER 5 Break the Rules and Close... more...

  • Secret Serviceby John R. DiJulius III

    AMACOM 2002; US$ 17.95

    What?s the big secret to giving great customer service? more...

  • Amaze Your Customers!by Zanetti

    Kogan Page 2006; US$ 17.95

    Discover new strategies to amaze your customers?This comprehensive and entertaining guide demonstrates the ways in which companies, both large and small, can attract and win new customers using Daniel Zanetti?s ?Customer Amazement Strategy?. Based on real-life stories of good and bad customer experiences, this book shows you just how important customer... more...

  • Customer Serviceby Rodney Overton

    Martin Books 2007; US$ 24.95

    This book explores various methods of improving, measuring and providing Customer Service in your organisation without spending a lot of money. This book will help your organisation to retain existing clients, win extra sales, customers and market share, and be a SERVICE leader. What does your customer expect and want? Service strategy options... more...

  • What's the Secretby John R. DiJulius

    Wiley 2011; US$ 29.95

    What's the Secret? gives you an inside look at theworld-class customer service strategies of some of today'sbest companies. You'll learn how companies like Disney, Nordstrom,and The Ritz-Carlton get 50,000 employees to deliver world-classcustomer service on a consistent basis- and how your company cantoo. Packed with insider knowledge and a... more...

  • Business Process Mappingby J. Mike Jacka; Paulette J. Keller

    Wiley 2009; US$ 70.00

    Praise For Business Process Mapping: Improving CustomerSatisfaction, Second Edition "A must-read for anyone performing business process mapping!This treasure shares step-by-stepapproaches and critical successfactors, based on years of practical, customer-focused experience.Areal winner!" — Timothy R. Holmes , CPA former General Auditor,American... more...

  • Unleashing Excellenceby Dennis Snow; Teri Yanovitch

    Wiley 2009; US$ 24.95

    Happy customers make for healthy bottom lines. For most businesses, that means customer service is the key to long-term profitability and success. But some companies do it better than others, and it's often difficult to tell what works and what doesn't. If you want to build a customer service culture that gets real business results, you need the reliable,... more...

  • Taming the Search-and-Switch Customerby Jill Griffin

    Wiley 2009; US$ 24.95

    Praise for Taming the Search-and-Switch Customer "What an excellent wake-up call! Your company's most valuableasset—your loyal customers—have more tools than ever tocompare you to competitors and switch. Griffin does an excellentjob identifying the risks to customer loyalty in an environment ofimmediate and abundant information, and defines... more...