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Most popular at the top

  • The Thank You Economyby Gary Vaynerchuk

    HarperCollins 2011; US$ 15.99

    ?Gary Vaynerchuk has seen the future of marketing. The Thank You Economy shows how it's built on both the time-honored techniques of listening to and appreciating customers and newer services like Twitter that allow you to engage directly with customers at unprecedented scale and speed. The book, like Gary, is also a lot of fun and full of passion.?... more...

  • Scoring Pointsby Clive Humby; Terry Hunt; Tim Phillips

    Kogan Page 2008; US$ 39.95

    Go behind the scenes at Tesco and learn best practice from the successes and failures of their development of the world's most successful retail loyalty scheme. more...

  • Matterby Peter Sheahan; Julie Williamson

    BenBella Books, Inc. 2016; US$ 26.99

    People want to buy from, work for, and partner with companies that matter. So how do you build a company that matters? Companies and people that matter have successfully become the obvious choice in the hearts and minds of their customers, their employees, and their communities. They elevate themselves by consistently finding ways to solve the... more...

  • The Big Book of Customer Service Training Gamesby Peggy Carlaw; Vasudha Deming

    McGraw-Hill Education 1998; US$ 26.00

    Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades,... more...

  • A Complaint Is a Giftby Janelle Barlow; Claus Møller

    Berrett-Koehler Publishers 2008; US$ 22.95

    The first edition of A Complaint Is a Gift introduced a revolutionary notion: customer complaints are a valuable feedback mechanism that can help organizations rapidly and inexpensively strengthen products, service style, and market focus. In fact, they're the best bargain around in market research. Using numerous real-life examples, Janelle... more...

  • NVQ Level 2 Certificate Customer Service (QCF)by Sarah Pilbeam

    Hodder Education 2012; US$ 12.00

    A textbook for all awarding bodies designed to help the work-based learner - who only see their assessor once per month. more...

  • Secret Serviceby John R. DiJulius III

    AMACOM 2002; US$ 17.95

    What?s the big secret to giving great customer service? more...

  • Amaze Your Customers!by Zanetti

    Kogan Page 2006; US$ 17.95

    Discover new strategies to amaze your customers?This comprehensive and entertaining guide demonstrates the ways in which companies, both large and small, can attract and win new customers using Daniel Zanetti?s ?Customer Amazement Strategy?. Based on real-life stories of good and bad customer experiences, this book shows you just how important customer... more...

  • Customer Serviceby Rodney Overton

    Martin Books 2007; US$ 24.95

    This book explores various methods of improving, measuring and providing Customer Service in your organisation without spending a lot of money. This book will help your organisation to retain existing clients, win extra sales, customers and market share, and be a SERVICE leader. What does your customer expect and want? Service strategy options... more...

  • Exceptional Service, Exceptional Profitby Leonardo INGHILLERI; Micah SOLOMON; Horst Schulze

    AMACOM 2010; US$ 21.95

    "Filled with treasures and big ideas, this book will help you become exceptional." -SETH GODIN more...