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Customer Service

Most popular at the top

  • Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health Systemby Joseph Michelli

    McGraw-Hill Education 2011; US$ 28.00

    THE #1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER! ?Like any business, a hospital must be true to its core values in order to succeed. ?Trickle-down values? start at the top with the best leadership, so that all the stakeholders understand and carry out the institution?s mission. That is the gift that David F einberg has brought to U... more...

  • Customer Service For Dummiesby Karen Leland; Keith Bailey

    Wiley 2011; US$ 17.59

    Customer Service For Dummies , Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as... more...

  • The Customer Rulesby Lee Cockerell

    Crown Publishing Group 2013; US$ 19.99

    The former EVP of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business ? any business - depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year... more...

  • What Customers Want: Using Outcome-Driven Innovation to Create Breakthrough Products and Servicesby Anthony Ulwick

    McGraw-Hill Education 2005; US$ 24.95

    A world-renowned innovation guru explains practices that result in breakthrough innovations "Ulwick's outcome-driven programs bring discipline and predictability to the often random process of innovation." -Clayton Christensen For years, companies have accepted the underlying principles that define the customer-driven paradigm--that is, using... more...

  • Boldby Shaun Smith; Andy Milligan

    Kogan Page 2011; US$ 26.95

    Winner of the 2012 CMI Management Book of the Year Award for best e-Book. Bold is about companies who stand out from the crowd and do things their way. Inspiring case studies such as Virgin Galactic, Innocent and Zappos, show that brand building is now about completely re-thinking the customer experience and redefining the relationship you have with... more...

  • Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situationby Robert Bacal

    McGraw-Hill Education 2005; US$ 9.95

    Tools for pleasing even the most demanding customers A satisfied customer is a loyal customer, and in today's supercompetitive business economy few things are as crucial to a company's bottom line as the quality of its customer service. This latest title in the popular Perfect Phrases series is just the thing for customer service employees and... more...

  • The Customer Service Survival Kitby Richard S. Gallagher; Carol Roth

    AMACOM 2013; US$ 14.95

    Proven strategies for handling any customer crisis. more...

  • Amaze Your Customers!by Zanetti

    Kogan Page 2006; US$ 17.95

    Discover new strategies to amaze your customers?This comprehensive and entertaining guide demonstrates the ways in which companies, both large and small, can attract and win new customers using Daniel Zanetti?s ?Customer Amazement Strategy?. Based on real-life stories of good and bad customer experiences, this book shows you just how important customer... more...

  • Customer Serviceby Rodney Overton

    Martin Books 2007; US$ 24.95

    This book explores various methods of improving, measuring and providing Customer Service in your organisation without spending a lot of money. This book will help your organisation to retain existing clients, win extra sales, customers and market share, and be a SERVICE leader. What does your customer expect and want? Service strategy options... more...

  • What's the Secretby John R. DiJulius

    Wiley 2011; US$ 29.95

    What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and... more...