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Most popular at the top

  • Looptailby Bruce Poon Tip

    Grand Central Publishing 2013; US$ 14.99

    Much in the same vein as DELIVERING HAPPINESS, LOOPTAIL combines both Bruce Poon Tip's extraordinary first-person account of his entrepreneurial instincts to start and develop G Adventures, a highly-successful international travel adventure company, and along the way, he reveals his unusual management secrets that not only keep his employees fully... more...

  • Listening With Empathyby John Selby

    Hampton Roads Publishing 2007; US$ 19.95

    With customer loyalty weighing in as the most valued commodity in the workplace today, we'd all like to know how to create lasting emotional connections to keep clients personally satisfied and eager to do business with us. In this followup to Take Charge of Your Mind John Selby presents his 4step Listening With Empathy moodmanagement method for... more...

  • The Little Book of Big Customer Satisfaction Measurementby Ajit Rao; Subhash Chandra

    SAGE Publications 2013; US$ 29.95

    This book explains the principles of customer satisfaction in a brief yet powerful manner. It will help readers build relevant and actionable customer satisfaction programmes for their organization. more...

  • Organisational Schizophreniaby Gopal K Gureja

    SAGE Publications 2013; US$ 29.95

    Supported by substantial empirical research and the voices of the customer contact employees, this book explores the reasons for the gap between what many companies promise as a matter of policy and what, in customers' perception, is actually delivered at the operating level. more...

  • Highly Recommended: Harnessing the Power of Word of Mouth and Social Media to Build Your Brand and Your Businessby Paul M. Rand

    McGraw-Hill Education 2013; US$ 25.00

    Reach more customers and grow your business with today?s most powerful marketing tool: Word-of-Mouth Highly Recommended shows the impact of customer recommendations on businesses--transforming how people buy, how you reach customers, how you improve products, and ultimately how you can grow your company by leveraging the power of recommendations.... more...

  • Strategic Customer Managementby Adrian Payne; Pennie Frow

    Cambridge University Press 2013; US$ 52.00

    The first textbook to integrate relationship marketing and CRM. Case studies from around the world connect theory with global practice. more...

  • The Effortless Experienceby Matthew Dixon; Nick Toman; Rick DeLisi

    Penguin Group US 2013; US$ 19.99

    Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong? In their acclaimed bestseller The Challenger Sale , Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they?ve turned their research and... more...

  • Brilliant Customer Serviceby Debra Stevens

    Pearson Education Limited 2012; US$ 16.32

    Keep them coming back for more Brilliant Customer Service is your guide to help you deliver exceptional customer service and keep your customers coming back time and time and again. It?s for anyone involved in any organisation ? whether you run your own business, manage people or you are a customer facing employee. It doesn?t matter what your... more...

  • How to Double Your Salesby Bruce King

    Pearson Education Limited 2012; US$ 18.82

    How to Double Your Sales offers a set of proven techniques to give both experienced salespeople and those new to selling everything they will ever need to achieve an extraordinary increase in sales ? fast. Bruce King is an experienced salesman and trainer who takes an extremely practical, results-focused style to sales. This book covers the complete... more...

  • Smarter Sellingby David Lambert; Keith Dugdale

    Pearson Education Limited 2012; US$ 18.82

    This book shows readers the smarter way to sell -by building trusted consultative relationships with their customers. Whatever you are selling, this book will help you do it better, and feel better about doing it. By switching your focus from the hard sell to building more trust and adding more value, you will end up not just with more satisfied customers,... more...