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Most popular at the top

  • Listening With Empathyby John Selby

    Hampton Roads Publishing 2007; US$ 19.95

    With customer loyalty weighing in as the most valued commodity in the workplace today, we'd all like to know how to create lasting emotional connections to keep clients personally satisfied and eager to do business with us. In this followup to Take Charge of Your Mind John Selby presents his 4step Listening With Empathy moodmanagement method for... more...

  • Sales Force Managementby Mark W. Johnston; Greg W. Marshall

    Taylor and Francis 2013; US$ 79.95

    In this latest edition of Sales Force Management , Mark Johnston and Greg Marshall continue to build on the tradition of excellence established by Churchill, Ford, and Walker, solidifying the book's position globally as the leading textbook in the field. It?s a contemporary classic, fully updated for modern sales management practice. Including... more...

  • The Effortless Experienceby Matthew Dixon; Nick Toman; Rick DeLisi

    Penguin Group US 2013; US$ 19.99

    Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong? In their acclaimed bestseller The Challenger Sale , Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they?ve turned their research and... more...

  • The Engaged Customerby Hans Peter Brondmo

    HarperCollins 2009; Not Available

    In the age of the Internet, how do you keep your customers coming back--again and again--when your competitors are always just one click away? How do you turn casual, anonymous surfers into profitable, "engaged" customers? The answers to these questions can be found in The Eng@ged Customer , written by Hans Peter Brondmo, one of the Internet's best... more...

  • How to Become a Rainmakerby Jeffrey J. Fox

    Hyperion 2001; US$ 9.99

    Filled with smart tips given in the Fox signature style, counter-intuitive, controversial, and practiced, this hard-hitting collection of sales advice shows readers how to woo, pursue, and finally win any customer. In witty, succinct chapters, Fox offers surprising, daring, and totally practical wisdom that will help readers rise above the competition... more...

  • Fish! Sticksby Stephen C. Lundin

    Hyperion 2003; US$ 9.99

    The 'o-FISH!-al' follow-up to the phenomenal bestselling Fish! and Fish! Tales , Fish! Sticks is a stand-alone business parable that shows you how to come up with a vision for your business and how to keep it alive, vital, and renewed through tough times, such as turnover in management and staff or a troubled economy. Using the example of a hugely... more...

  • Fish! for Lifeby Stephen C. Lundin; John Christensen; Harry Paul

    Hyperion 2004; US$ 9.99

    There's a new FISH! in the pond! Here's a brilliant parable for everyone who wants to lead a fuller, happier life illions of business people have already used the bestselling FISH! books to improve the way they work. Now, the authors turn their attention to life's daily personal challenges, helping readers deal with them simply and effectively. By... more...

  • Treat Your Customersby Bob Miglani

    Hyperion 2006; US$ 9.99

    A successful Fortune 500 corporate executive shares the secrets of great customer service that he learned from working at his family's Dairy Queen(R) store Customer service is the cornerstone of every successful business, and in Treat Your Customers , corporate businessman Bob Miglani reveals winning strategies for sales and service using anecdotes... more...

  • Integrating Total Quality Management in a Library Settingby Susan Jurow; Susan Barnard

    Taylor and Francis 2013; US$ 78.95

    Improve the delivery of library services by implementing total quality management (TQM), a system of continuous improvement employing participative management and centered on the needs of customers. Although TQM was originally designed for and successfully applied in business and manufacturing settings, this groundbreaking volume introduces strategies... more...

  • Broken Windows, Broken Businessby Michael Levine

    Grand Central Publishing 2007; US$ 23.65

    Once every few years a book comes along with an insight so penetrating, so powerful - and so simply, demonstrably true -that it instantly changes the way we think and do business. Such a book is Broken Windows, Broken Business, a breakthrough in management theory that can alter the destiny of countless companies striving to stay ahead of their competition.... more...