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Most popular at the top

  • Fish! Talesby Stephen C. Lundin; John Christensen; Harry Paul

    Hyperion 2002; US$ 9.99

    Fish! told the story of a fictional company which transformed itself by applying lessons learned from Seattles famous Pike Place Fish market. Now, with Fish! Tales , readers can learn how real-life businesses and individuals energized their workplaces--and their lives--by implementing the lessons from Fish! Best of all, the book stands on its... more...

  • Fish! Sticksby Stephen C. Lundin

    Hyperion 2003; US$ 9.99

    The 'o-FISH!-al' follow-up to the phenomenal bestselling Fish! and Fish! Tales , Fish! Sticks is a stand-alone business parable that shows you how to come up with a vision for your business and how to keep it alive, vital, and renewed through tough times, such as turnover in management and staff or a troubled economy. Using the example of a hugely... more...

  • Fish! for Lifeby Stephen C. Lundin; John Christensen; Harry Paul

    Hyperion 2004; US$ 9.99

    There's a new FISH! in the pond! Here's a brilliant parable for everyone who wants to lead a fuller, happier life illions of business people have already used the bestselling FISH! books to improve the way they work. Now, the authors turn their attention to life's daily personal challenges, helping readers deal with them simply and effectively. By... more...

  • Delivering Happinessby Tony Hsieh

    Grand Central Publishing 2010; US$ 25.24

    Pay brand-new employees $2,000 to quit Make customer service the responsibility of the entire company-not just a department Focus on company culture as the #1 priority Apply research from the science of happiness to running a business Help employees grow-both personally and professionally Seek to change the world Oh, and make money too . .... more...

  • Broken Windows, Broken Businessby Michael Levine

    Grand Central Publishing 2007; US$ 25.24

    Once every few years a book comes along with an insight so penetrating, so powerful - and so simply, demonstrably true -that it instantly changes the way we think and do business. Such a book is Broken Windows, Broken Business, a breakthrough in management theory that can alter the destiny of countless companies striving to stay ahead of their competition.... more...

  • Broken Windows, Broken Businessby Michael Levine

    Grand Central Publishing 2007; Not Available

    Once every few years a book comes along with an insight so penetrating, so powerful - and so simply, demonstrably true -that it instantly changes the way we think and do business. Such a book is Broken Windows, Broken Business, a breakthrough in management theory that can alter the destiny of countless companies striving to stay ahead of their competition.... more...

  • Delivering Happinessby Tony Hsieh

    Grand Central Publishing 2010; Not Available

    Pay brand-new employees $2,000 to quit Make customer service the responsibility of the entire company-not just a department Focus on company culture as the #1 priority Apply research from the science of happiness to running a business Help employees grow-both personally and professionally Seek to change the world Oh, and make money too . .... more...

  • Telefoncoachingby Markus I. Reinke

    Springer 2013; US$ 39.99

    Das Telefon ist Kontaktmedium Nummer 1 im B2B-Bereich. Fur die meisten Unternehmen stellt es das wichtigste Instrument in der Kundenkommunikation und in der aktiven Neukundengewinnung dar. Doch viele Mitarbeiter sind beim Einsatz des Telefons als Verkaufsinstrument unerfahren und unsicher. Telefoncoaching bietet ein praxiserprobtes 10-Stufen-Konzept,... more...

  • Breaking Through, 2nd Editionby Sandra Vandermerwe

    Palgrave Macmillan 2014; US$ 47.00

    Thoroughly revised new edition of Breaking Through . This book explains the importance of customer centricity to any customer-driven business and outlines how to implement it step-by-step more...

  • How to Become a Rainmakerby Jeffrey J. Fox

    Hyperion 2001; US$ 25.24

    Filled with smart tips given in the Fox signature style, counter-intuitive, controversial, and practiced, this hard-hitting collection of sales advice shows readers how to woo, pursue, and finally win any customer. In witty, succinct chapters, Fox offers surprising, daring, and totally practical wisdom that will help readers rise above the competition... more...