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Most popular at the top
- Taylor and Francis 2013; US$ 78.95
Improve the delivery of library services by implementing total quality management (TQM), a system of continuous improvement employing participative management and centered on the needs of customers. Although TQM was originally designed for and successfully applied in business and manufacturing settings, this groundbreaking volume introduces strategies... more...
- Taylor and Francis 2013; US$ 62.95
Here is a comprehensive guide for training a workforce in Total Quality Management (TQM). An ideal resource for trainers, Total Quality Management Implementation contains a complete presentation of all relevant aspects of TQM. It provides a ready-made training format that can be used in all operational seminar/workshop contexts and includes a full... more...
- St. Martin's Press 2015; US$ 18.90
Marketing and PR expert Peter Shankman has been working with the biggest companies in the world to create what he calls "Zombie Loyalists," fervent fans that help companies massively increase their customer base, brand awareness, and most importantly, revenue. After all, why should you have to tell the world how amazing you are if you can have your... more...
- Taylor and Francis 2014; US$ 54.95
A favorable reputation is an asset of importance that no public sector entity can afford to neglect because it gives power, autonomy, and access to critical resources. However, reputations must be built, maintained, and protected. As a result, public sector organizations in most OECD countries have increased their capacity for managing reputation.... more...
- Atlantic Publishing Group Inc 2014; Not Available
Many books are written on how to attract more business for retail stores or new products, but this is the only book written for the small business service provider. more...
The Hybrid Sales Channel: How to Ignite Growth by Bridging the Gap Between Direct and Indirect SalesMcGraw-Hill Education 2015; US$ 32.00
Customers are changing the way they buy. Why aren?t you changing the way you sell? Today?s customers have more buying options than ever before. They don?t care if it?s direct or indirect. They don?t mind if it?s not your preferred sales model. And they don?t like it when you try to tell them how to buy from you. If you want your customers to keep... more...
The Three Value Conversations: How to Create, Elevate, and Capture Customer Value at Every Stage of the Long-Lead SaleMcGraw-Hill Education 2015; US$ 32.00
The three conversations B2B sale pros must have with customers to control every step of long lead buying cycle The Three Value Conversations provides the tools and methods you need to differentiate you and your solution from the competition, elevate value to the right decision maker, and maximize all sales opportunities across the entire long... more...
You Can?t Teach a Kid to Ride a Bike at a Seminar, 2nd Edition: Sandler Training?s 7-Step System for Successful SellingMcGraw-Hill Education 2015; US$ 32.00
The bestselling sales classic! Revised and expanded to help you supercharge personal and team performance in today's ultra-competitive sales environment "People make buying decisions emotionally and justify them logically." That shrewd, timeless insight from the first edition of this bestselling book has become a ?no-brainer? among sales professionals.... more...
- Pearson Education 2014; US$ 36.99
Rebuild customer loyalty, strengthen customer relationships, and leverage the immense power of customer co-innovation! Harvey Thompson's Who Stole My Customer?? is the world's definitive guide to rebuilding customer loyalty: must-reading in C-Suites and top business schools worldwide. That's no surprise: for decades, Thompson has been the... more...