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Most popular at the top

  • The Loyalty Leap for B2Bby Bryan Pearson

    Penguin Group US 2013; US$ 5.99

    The bestselling author of The Loyalty Leap applies the principles of customer intimacy to a business-to-business context. Since the publication of New York Times bestseller The Loyalty Leap , Bryan Pearson?s customer loyalty approach to marketing has changed the way many organizations use their customer data. Small coffee shops and large... more...

  • How to Become a Rainmakerby Jeffrey J. Fox

    Hyperion 2001; US$ 9.99

    Filled with smart tips given in the Fox signature style, counter-intuitive, controversial, and practiced, this hard-hitting collection of sales advice shows readers how to woo, pursue, and finally win any customer. In witty, succinct chapters, Fox offers surprising, daring, and totally practical wisdom that will help readers rise above the competition... more...

  • Fish!by Stephen C. Lundin

    Hyperion 2009; US$ 9.99

    Over 5 Million Copies Sold! Imagine a workplace where everyone chooses to bring energy, passion, and a positive attitude to the job every day. A powerful parable that will help you see your life and work in a new way. It's a rainy day in Seattle, and on the third floor of First Guarantee Financial, people have stopped believing they can make a... more...

  • Treat Your Customersby Bob Miglani

    Hyperion 2006; US$ 9.99

    A successful Fortune 500 corporate executive shares the secrets of great customer service that he learned from working at his family's Dairy Queen(R) store Customer service is the cornerstone of every successful business, and in Treat Your Customers , corporate businessman Bob Miglani reveals winning strategies for sales and service using anecdotes... more...

  • Fish! Talesby Stephen C. Lundin; John Christensen; Harry Paul

    Hyperion 2002; US$ 9.99

    Fish! told the story of a fictional company which transformed itself by applying lessons learned from Seattles famous Pike Place Fish market. Now, with Fish! Tales , readers can learn how real-life businesses and individuals energized their workplaces--and their lives--by implementing the lessons from Fish! Best of all, the book stands on its... more...

  • Fish! Sticksby Stephen C. Lundin

    Hyperion 2003; US$ 9.99

    The 'o-FISH!-al' follow-up to the phenomenal bestselling Fish! and Fish! Tales , Fish! Sticks is a stand-alone business parable that shows you how to come up with a vision for your business and how to keep it alive, vital, and renewed through tough times, such as turnover in management and staff or a troubled economy. Using the example of a hugely... more...

  • Fish! for Lifeby Stephen C. Lundin; John Christensen; Harry Paul

    Hyperion 2004; US$ 9.99

    There's a new FISH! in the pond! Here's a brilliant parable for everyone who wants to lead a fuller, happier life illions of business people have already used the bestselling FISH! books to improve the way they work. Now, the authors turn their attention to life's daily personal challenges, helping readers deal with them simply and effectively. By... more...

  • Delivering Happinessby Tony Hsieh

    Grand Central Publishing 2010; US$ 25.87

    Pay brand-new employees $2,000 to quit Make customer service the responsibility of the entire company-not just a department Focus on company culture as the #1 priority Apply research from the science of happiness to running a business Help employees grow-both personally and professionally Seek to change the world Oh, and make money too . .... more...

  • Broken Windows, Broken Businessby Michael Levine

    Grand Central Publishing 2007; US$ 25.87

    Once every few years a book comes along with an insight so penetrating, so powerful - and so simply, demonstrably true -that it instantly changes the way we think and do business. Such a book is Broken Windows, Broken Business, a breakthrough in management theory that can alter the destiny of countless companies striving to stay ahead of their competition.... more...

  • Broken Windows, Broken Businessby Michael Levine

    Grand Central Publishing 2007; Not Available

    Once every few years a book comes along with an insight so penetrating, so powerful - and so simply, demonstrably true -that it instantly changes the way we think and do business. Such a book is Broken Windows, Broken Business, a breakthrough in management theory that can alter the destiny of countless companies striving to stay ahead of their competition.... more...