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Most popular at the top

  • The Social Trade Showby Traci Browne

    Pearson Education 2012; US$ 19.99

    Today's new social and virtual platforms and technologies can help you transform the way you market through tradeshows, exhibits, and events - helping you supercharge performance on every metric that matters to you. The Social Tradeshow is the first practical guide to using these new tools to reach more prospects, close more sales, and earn more... more...

  • Outside Innovationby Patricia B. Seybold

    HarperCollins 2009; Not Available

    How dynamic businesses of every size can unleash innovation by inviting customers to co?design what they do and make. Reading line: The 8 Roles Customers Play in Trend?Setting Companies The refrain is familiar for Patricia Seybold in her journeys as a top technology and management strategist: "I want our company to be acknowledged as the most... more...

  • Powerful Phrases for Effective Customer Serviceby RENÉE EVENSON

    AMACOM 2012; US$ 9.95

    Phenomenal customer service can?t be put into words. Or can it? more...

  • Managing Knock Your Socks Off Serviceby Chip R. BELL; Ron ZEMKE

    AMACOM 2007; US$ 17.95

    The best-selling customer service management book is back and better than ever...with new tips, strategies, and examples! more...

  • Service Failureby Jeff Toister

    AMACOM 2012; US$ 17.95

    What causes poor customer service? You might be surprised. more...

  • How To Be a Great Call Center Representativeby Robert W. LUCAS

    AMACOM 2001; US$ 39.95

    Give your front-line call center staff the training they need! With How to Be a Great Call Center Representative, call-center staff will learn what technology-based customer service is all about, including the history, terminology, legislation, and technology options. This book is designed to supplement and enhance the industry-specific policies and... more...

  • Delivering Knock Your Socks Off Serviceby Ron ZEMKE; Bobette Hayes WILLIAMSON

    AMACOM 2001; US$ 39.95

    Create a service advantage with the help of customer service guru Ron Zemke. In practical, easy-to-follow steps, learn trusted techniques and positive approaches that will inspire you to believe in the value of customer care and give you the skills and style to deliver it. This book takes these winning concepts to a new level with interactive features... more...

  • Looptailby Bruce Poon Tip

    Grand Central Publishing 2013; US$ 14.99

    Much in the same vein as DELIVERING HAPPINESS, LOOPTAIL combines both Bruce Poon Tip's extraordinary first-person account of his entrepreneurial instincts to start and develop G Adventures, a highly-successful international travel adventure company, and along the way, he reveals his unusual management secrets that not only keep his employees fully... more...

  • Listening With Empathyby John Selby

    Hampton Roads Publishing 2007; US$ 19.95

    With customer loyalty weighing in as the most valued commodity in the workplace today, we'd all like to know how to create lasting emotional connections to keep clients personally satisfied and eager to do business with us. In this followup to Take Charge of Your Mind John Selby presents his 4step Listening With Empathy moodmanagement method for... more...

  • Strategic Customer Managementby Adrian Payne; Pennie Frow

    Cambridge University Press 2013; US$ 48.00

    The first textbook to integrate relationship marketing and CRM. Case studies from around the world connect theory with global practice. more...