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Customer Service

Most popular at the top

  • On Great Serviceby Leonard L. Berry

    Simon & Schuster 1995; Not Available

    Improving service quality has finally become a top priority of management today, yet according to service quality expert Leonard Berry only a handful of companies have managed to determine exactly what to improve and how to improve it. For the past two years, Berry studied dozens of companies of all sizes renowned for their capacity to deliver what... more...

  • Marketing Servicesby Leonard L. Berry

    Free Press 1991; Not Available

    Excellent service is the foundation for services marketing, contend Leonard Berry and A. Parasuraman in this companion volume to Delivering Quality Service. Building on eight years of research, the authors develop a model for understanding the relationship between quality and marketing in services and offer dozens of practical insights into ways... more...

  • Happy Customers Everywhereby Bernd Schmitt; Glenn Van Zutphen

    St. Martin's Press 2012; US$ 8.99

    Every business knows that the best customer is a happy customer. They return again and again, bring their friends and family, and deliver tons of free advertising via word of mouth and social media. But in order to grow that loyal base, you must be keenly aware of your customers? needs and preferences. Drawing on the latest research in the exploding... more...

  • High-Tech, High-Touch Customer Serviceby Micah Solomon

    AMACOM 2012; US$ 19.95

    In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. more...

  • The Social Trade Showby Traci Browne

    Pearson Education 2012; US$ 19.99

    Today's new social and virtual platforms and technologies can help you transform the way you market through tradeshows, exhibits, and events - helping you supercharge performance on every metric that matters to you. The Social Tradeshow is the first practical guide to using these new tools to reach more prospects, close more sales, and earn more... more...

  • Outside Innovationby Patricia B. Seybold

    HarperCollins 2009; Not Available

    How dynamic businesses of every size can unleash innovation by inviting customers to co?design what they do and make. Reading line: The 8 Roles Customers Play in Trend?Setting Companies The refrain is familiar for Patricia Seybold in her journeys as a top technology and management strategist: "I want our company to be acknowledged as the most... more...

  • Managing Knock Your Socks Off Serviceby Chip R. BELL; Ron ZEMKE

    AMACOM 2007; US$ 17.95

    The best-selling customer service management book is back and better than ever...with new tips, strategies, and examples! more...

  • Service Failureby Jeff Toister

    AMACOM 2012; US$ 17.95

    What causes poor customer service? You might be surprised. more...

  • How To Be a Great Call Center Representativeby Robert W. LUCAS

    AMACOM 2001; US$ 39.95

    Give your front-line call center staff the training they need! With How to Be a Great Call Center Representative, call-center staff will learn what technology-based customer service is all about, including the history, terminology, legislation, and technology options. This book is designed to supplement and enhance the industry-specific policies and... more...

  • Delivering Knock Your Socks Off Serviceby Ron ZEMKE; Bobette Hayes WILLIAMSON

    AMACOM 2001; US$ 39.95

    Create a service advantage with the help of customer service guru Ron Zemke. In practical, easy-to-follow steps, learn trusted techniques and positive approaches that will inspire you to believe in the value of customer care and give you the skills and style to deliver it. This book takes these winning concepts to a new level with interactive features... more...