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Customer Service

Most popular at the top

  • Wired and Dangerousby Chip R. Bell; John R. Patterson

    Berrett-Koehler Publishers 2011; US$ 19.95

    In an era of economic stress, rapid change, and social networking, customers are distracted, disgruntled, and harder to please than ever. Picky, Fickle, Vocal, Wired, and Vain – they have very little tolerance for error and are ready to spread the word quickly over the internet when things go wrong. If a company’s customer service doesn’t adapt to... more...

  • Bread and Butterby Tom McMakin

    St. Martin's Press 2011; US$ 6.79

    Bread and Butter is a book with three parts: First, it's the story of the birth of an extraordinarily successful kind of business called a "freedom franchise": Great Harvest Bread Co., which began as one bakery 25 years ago, is now a $60-million-a-year company with 140 stores in 40 states. Second, it's the story of one employee's success--the author,... more...

  • The Invisible Saleby Tom Martin

    Pearson Education 2013; US$ 19.99

    Build a High-Impact, Low-Hassle Digital Sales Prospecting System That Works! Hate cold calling? Stop doing it! Build a supercharged, highly automated digital sales prospecting system that attracts more qualified leads, shortens sales cycles, and increases conversion rates—painlessly! In The Invisible Sale , Tom Martin reveals techniques he’s... more...

  • Looptailby Bruce Poon Tip

    Grand Central Publishing 2013; US$ 30.00

    Much in the same vein as DELIVERING HAPPINESS, LOOPTAIL combines both Bruce Poon Tip's extraordinary first-person account of his entrepreneurial instincts to start and develop G Adventures, a highly-successful international travel adventure company, and along the way, he reveals his unusual management secrets that not only keep his employees fully... more...

  • What Clients Loveby Harry Beckwith

    Grand Central Publishing 2003; US$ 20.00

    Harry Beckwith is the author of Selling the Invisible and The Invisible Touch, both marketing classics. Now he applies his unparalleled clarity, insight, humor, and expertise to a new age of mass communication and mass confusion. What Clients Love will help you stand out from the crowd-and sell anything to anyone. From making a pitch to building a... more...

  • Dangerous Guide to Leading Innovationby Impact Innovation

    Bloomsbury Publishing 2011; US$ 10.99

    Learn how to inspire creativity in your team with games, scenarios and real-life examples in this practical guide, Dangerous Leadership for Innovation . more...

  • Dangerous Customer Serviceby Impact Innovation

    Bloomsbury Publishing 2011; US$ 10.99

    Dangerous Customer Services is an essential guide for anyone who wants to ensure that their customer service meets (and at times exceeds) their customers' needs and expectations. more...

  • Outsmartby Jim Champy

    Pearson Education 2008; US$ 22.99

    “Champy’s engaging prose, fascinating success stories, penetrating reflections, and provocative challenges to the status quo capture your full attention from the first page to the last and leave your mind swirling with new thoughts about how to exploit opportunities in a very different world.” – Ray Stata, Founder and Chairman of the Board, Analog... more...

  • The Customer of Tomorrowby Knowledge@Wharton; Barbara E. Kahn

    Wharton Digital Press 2015; US$ 4.99

    With consumer decisions being made at increasing speed, and the time it takes to win wallet-share rapidly shrinking, how can you prepare? Today’s customer has more access to information and influencers, at a click or swipe, than ever before. The speed at which consumer decisions are made keeps increasing, and the time it takes for battles over... more...

  • Service Design for Businessby Ben Reason; Lavrans L?vlie; Melvin Brand Flu

    Wiley 2015; US$ 28.00 US$ 24.50

    A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effective approach for better responding to customers'... more...