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Customer Service

Most popular at the top

  • Wired and Dangerousby Chip R. Bell; John R. Patterson

    Berrett-Koehler Publishers 2011; US$ 19.95

    Customers today are picky, fickle, vocal, and ?all about me? vain. With the reach and influence of the Internet, they are also powerful. If they receive poor or impersonal service, they talk back?with a single snarky video or damning review gone viral, they can bring down a company. To succeed in this new world, it is vital that customers are treated... more...

  • Bread and Butterby Tom McMakin

    St. Martin's Press 2011; US$ 8.99

    Bread and Butter is a book with three parts: First, it's the story of the birth of an extraordinarily successful kind of business called a "freedom franchise": Great Harvest Bread Co., which began as one bakery 25 years ago, is now a $60-million-a-year company with 140 stores in 40 states. Second, it's the story of one employee's success--the author,... more...

  • Delivering Knock Your Socks Off Serviceby PERFORMANCE RESEARCH ASSOCIATES; John BUSH

    AMACOM 2011; US$ 6.99

    An all new, updated edition of the book that?s been helping to knock customers? socks off for 20 years. more...

  • The Invisible Saleby Tom Martin

    Pearson Education 2013; US$ 19.99

    Build a High-Impact, Low-Hassle Digital Sales Prospecting System That Works! Hate cold calling? Stop doing it! Build a supercharged, highly automated digital sales prospecting system that attracts more qualified leads, shortens sales cycles, and increases conversion rates?painlessly! In The Invisible Sale , Tom Martin reveals techniques he?s... more...

  • Dangerous Guide to Leading Innovationby Impact Innovation

    Bloomsbury Publishing 2011; US$ 10.99

    Do you feel that you are blocking your team's creative potential? If so, Dangerous Leadership for Innovation is the book for you. This practical guide to innovation and creativity not only shows the reader how to define and focus their team's creativity before implementing their innovation ambitions, but it will also show how to nurture new creativity... more...

  • Dangerous Customer Serviceby Impact Innovation

    Bloomsbury Publishing 2011; US$ 10.99

    Dangerous Customer Services provides real help for real people in the real world. This book guide managers through the realities and practicalities of great customer service. Dangerous Customer Service shows the reader how to cover the basics: what customers expect from a service and what they will take for granted and how to create the magic... more...

  • The Customer of Tomorrowby Knowledge@Wharton; Barbara E. Kahn

    Wharton Digital Press 2015; US$ 4.99

    With consumer decisions being made at increasing speed, and the time it takes to win wallet-share rapidly shrinking, how can you prepare? Today?s customer has more access to information and influencers, at a click or swipe, than ever before. The speed at which consumer decisions are made keeps increasing, and the time it takes for battles over... more...

  • Service Design for Businessby Ben Reason; Lavrans L?vlie; Melvin Brand Flu

    Wiley 2015; US$ 28.00 US$ 19.60

    A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effective approach for better responding to customers'... more...

  • Customer Successby Nick Mehta; Dan Steinman; Lincoln Murphy; Maria Martinez

    Wiley 2016; US$ 30.00 US$ 18.00

    Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after... more...

  • Beyond Advertisingby Yoram (Jerry) Wind; Catharine Findiesen Hays

    Wiley 2016; US$ 30.00 US$ 18.00

    The fundamental relationships among brands, media, and people are being transformed, and just as we try to adapt, along comes a new disruption. Are you and your organization prepared to deal with today’s unprecedented speed and scope of technological change? Beyond Advertising provides a business transformation road map for an aspirational... more...