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Customer Service

Most popular at the top

  • Coaching Knock Your Socks Off Serviceby Ron ZEMKE; Kristin ANDERSON

    AMACOM 1996; US$ 2.99

    Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. Now, thanks to authors Kristin Anderson and Ron Zemke, supervisors have a practical guide to the day-to-day challenges that arise in training superior customer service people. more...

  • Customer Relationship Management (CRM) erfolgreich aufbauenby Daniela Noitz

    Schröder Consulting 2014; Not Available

    Das Customer Relationship Management (CRM) steht für eine Grundeinstellung des Unternehmens, ein ganzheitliches Kundenmanagement praktizieren zu wollen. Ausgehend von der Vision bis hin zur operativen Maßnahme, soll das CRM jegliche Aktivitäten des Unternehmens durchdringen, mit dem Ziel, Kundenbedürfnisse möglichst schnell zu erkennen und dann auch... more...

  • Customer Relationship Management (CRM) erfolgreich aufbauenby Daniela Noitz

    Schröder Consulting 2014; Not Available

    Das Customer Relationship Management (CRM) steht für eine Grundeinstellung des Unternehmens, ein ganzheitliches Kundenmanagement praktizieren zu wollen. Ausgehend von der Vision bis hin zur operativen Maßnahme, soll das CRM jegliche Aktivitäten des Unternehmens durchdringen, mit dem Ziel, Kundenbedürfnisse möglichst schnell zu erkennen und dann auch... more...

  • Customer Serviceby Rodney Overton

    Martin Books 2007; US$ 24.95

    This book explores various methods of improving, measuring and providing Customer Service in your organisation without spending a lot of money. This book will help your organisation to retain existing clients, win extra sales, customers and market share, and be a SERVICE leader. What does your customer expect and want? Service strategy options... more...

  • Customer Successby Dan Steinman

    Wiley 2016; US$ 30.00

    Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck'... more...

  • The Customer of Tomorrowby Knowledge@Wharton; Barbara E. Kahn

    Wharton Digital Press 2015; US$ 4.99

    With consumer decisions being made at increasing speed, and the time it takes to win wallet-share rapidly shrinking, how can you prepare? Today?s customer has more access to information and influencers, at a click or swipe, than ever before. The speed at which consumer decisions are made keeps increasing, and the time it takes for battles over... more...

  • Dangerous Customer Serviceby Bloomsbury Publishing

    Bloomsbury Publishing 2011; US$ 12.99

    Dangerous Customer Services provides real help for real people in the real world. This book guide managers through the realities and practicalities of great customer service. Dangerous Customer Service shows the reader how to cover the basics: what customers expect from a service and what they will take for granted and how to create the magic... more...

  • Dangerous Guide to Leading Innovationby Bloomsbury Publishing

    Bloomsbury Publishing 2011; US$ 12.99

    Do you feel that you are blocking your team's creative potential? If so, Dangerous Leadership for Innovation is the book for you. This practical guide to innovation and creativity not only shows the reader how to define and focus their team's creativity before implementing their innovation ambitions, but it will also show how to nurture new creativity... more...

  • Delivering Knock Your Socks Off Serviceby PERFORMANCE RESEARCH ASSOCIATES; John BUSH

    AMACOM 2011; US$ 6.99

    An all new, updated edition of the book that?s been helping to knock customers? socks off for 20 years. more...

  • Exceptional Customer Serviceby Lisa Ford; David McNair

    F+W Media 2009; US$ 13.95

    When the going's tough, companies that survive will be those that build the greatest loyalty—by exceeding expectations. Yet, too often, companies ignore their customers' needs and wants. Today, industries like airlines, retail businesses, and restaurants are feeling consumer pushback. With new, updated examples from more than fifty companies—from... more...