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  • Sandler Enterprise Selling: Winning, Growing, and Retaining Major Accountsby David H. Mattson; Brian W. Sullivan

    McGraw-Hill Education 2016; US$ 32.00

    The comprehensive 6-stage selling program from Sandler Training-- "Top 20 Sales Training Company" by Selling Power Magazine Competitively pursuing large, complex accounts is perhaps the greatest challenge for selling teams. To keep treasured clients and gain new ones, you need a system to win business with profitable enterprise clients, serve... more...

  • ¡Wow!by Performance Research Associates; John Bush

    Grupo Nelson 2009; US$ 12.74

    Para hacer que los clientes de hoy en día continúen regresando, usted no puede tan solo darun buen o incluso fabuloso servicio al cliente. Usted tiene que exceder sus expectativas. more...

  • Willie: Chofer y profesorby Phillip Van Hooser

    Grupo Nelson 2007; US$ 12.74

    Cada capítulo analiza uno de los seis secretos sobre el servicio y explica por qué y cómo funciona. more...

  • Toxic Clientby Garrett Sutton

    Brisance Books Group LLC 2016; US$ 18.99

    Not every client is a good client! Learn how to avoid problem clients that are more trouble than they're worth... To succeed in business you must learn how to recognize and avoid the Toxic Client. With useful stories everyone can relate to, Toxic Client will show you how to handle the problem customers. In that first flush of life as business... more...

  • Behavioral Advantageby David G. PUGH

    AMACOM 2004; US$ 19.95

    The best B2B companies depend on a multifront approach to business interaction, and The Behavioral Advantage reveals the secrets behind what is essentially a chess game with competitors. To win the game, companies must develop a carefully plotted opening game, with all internal values, policies, practices, and behaviors fully aligned. A smart and efficient... more...

  • Summary of The Innovator's Dilemmaby . Instaread

    Instaread 2016; US$ 2.99

    Summary of The Innovator’s Dilemma by Clayton M. Christensen | Includes Analysis Preview: The Innovator’s Dilemma contemplates the difficulties of maintaining a firm’s position when faced with innovative technologies. It was first published in 1997 and remains an influential text for its descriptions of the reasons that some of the most successful... more...

  • The Buzzby David Freemantle

    Hodder & Stoughton 2011; US$ 12.99

    Customers are key to your success. Make a big difference to them by taking care of the little things that matter - this book contains 50 tips and techniques to create a Buzz that delivers world-class customer service. In his punchy, accessible guide, well-known author David Freemantle offers simple, helpful advice on forming strong bonds with your... more...

  • Der Kundenberater als Mediatorby Kirsten Rusert

    Springer Fachmedien Wiesbaden 2016; US$ 9.81

    In diesem Buch zeigt die Autorin, wie mediative Elemente in konfliktären Kundengesprächen Kunden- und Mitarbeiterzufriedenheit steigern können. Sie verhilft Mitarbeitern auf diese Weise zu einem souveränen Konfliktmanagement, wodurch die Effizienz der Kundenbetreuung und des Umgangs mit den gesundheitlichen Ressourcen erhöht wird. Wie in... more...

  • Exceptional Customer Serviceby Lisa Ford; David McNair; William Perry; Tony Hsieh

    Adams Media 2009; US$ 13.95

    When the going's tough, companies that survive will be those that build the greatest loyaltyby exceeding expectations. Yet, too often, companies ignore their customers' needs and wants. Today, industries like airlines, retail businesses, and restaurants are feeling consumer pushback. With new, updated examples from more than fifty companiesfrom Chik-Fil-A... more...

  • Top of Mind: Use Content to Unleash Your Influence and Engage Those Who Matter To Youby John Hall

    McGraw-Hill Education 2017; US$ 26.00

    A game-changing framework for staying top of mind with your audience―from the No. 1 company dominating content marketing What do many successful businesses and leaders have in common? They’re the first names that come to mind when people think about their particular industries. How do you achieve this level of trust that influences people to think... more...