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Customer Service

Most popular at the top

  • What Clients Loveby Harry Beckwith

    Grand Central Publishing 2003; Not Available

    Harry Beckwith is the author of Selling the Invisible and The Invisible Touch, both marketing classics. Now he applies his unparalleled clarity, insight, humor, and expertise to a new age of mass communication and mass confusion. What Clients Love will help you stand out from the crowd-and sell anything to anyone. From making a pitch to building a... more...

  • Looptailby Bruce Poon Tip

    Grand Central Publishing 2013; Not Available

    Much in the same vein as DELIVERING HAPPINESS, LOOPTAIL combines both Bruce Poon Tip's extraordinary first-person account of his entrepreneurial instincts to start and develop G Adventures, a highly-successful international travel adventure company, and along the way, he reveals his unusual management secrets that not only keep his employees fully... more...

  • Dangerous Guide to Leading Innovationby Bloomsbury Publishing

    Bloomsbury Publishing 2011; US$ 12.99

    Do you feel that you are blocking your team's creative potential? If so, Dangerous Leadership for Innovation is the book for you. This practical guide to innovation and creativity not only shows the reader how to define and focus their team's creativity before implementing their innovation ambitions, but it will also show how to nurture new creativity... more...

  • Dangerous Customer Serviceby Bloomsbury Publishing

    Bloomsbury Publishing 2011; US$ 12.99

    Dangerous Customer Services provides real help for real people in the real world. This book guide managers through the realities and practicalities of great customer service. Dangerous Customer Service shows the reader how to cover the basics: what customers expect from a service and what they will take for granted and how to create the magic... more...

  • Successful Customer Care in a Week: Teach Yourselfby Di McLanachan

    Hodder & Stoughton 2012; Not Available

    The ability to look after your customers is crucial to anyone who wants to advance their career. Written by Di McLanachan, a leading expert on customer care as both a coach and a practitioner, this book quickly teaches you the insider secrets you need to know to in order to keep your customers happy and coming back. The highly motivational 'in a... more...

  • Successful Key Account Management in a Week: Teach Yourselfby Grant Stewart

    Hodder & Stoughton 2012; Not Available

    The ability to manage key accounts successfully is crucial to any salesperson who wants to advance their career. Written by Grant Stewart, a leading expert on key account management as both a coach and a practitioner, this book quickly teaches you the insider secrets you need to know to in order to grow successful relationships with key customers.... more...

  • How to Spot Opportunitiesby Henry Mason; David Mattin; Delia Dumitrescu

    Wiley 2015; US$ 30.00

    In a world of total abundance, there seem to be lots of opportunities, but most people are not quite sure how to take them. This book is a comprehensive guide to how successful companies spot, understand and seize these opportunities, by focusing on customers and their emerging needs/wants. The key benefits of the book are: Rigorous methodology... more...

  • The Customer of Tomorrowby Knowledge@Wharton; Barbara E. Kahn

    Wharton Digital Press 2015; US$ 4.99

    With consumer decisions being made at increasing speed, and the time it takes to win wallet-share rapidly shrinking, how can you prepare? Today?s customer has more access to information and influencers, at a click or swipe, than ever before. The speed at which consumer decisions are made keeps increasing, and the time it takes for battles over... more...

  • Service Design for Businessby Ben Reason; Lavrans L?vlie; Melvin Brand Flu

    Wiley 2015; US$ 35.00

    Service design offers a tangible and effective approach for organizations to employ to better respond to the needs and demands of their customers. The Art of Services Design shows how organizations can employ the creativity of a design approach and connect it to the real issues and needs of people in organizations who need tools to move their businesses... more...

  • Customer Successby Dan Steinman

    Wiley 2015; US$ 30.00

    Customer Success will become the authoritative book of the emerging Customer Success industry and target any business that is trying to focus, or re-focus, on customers and will be applicable to all customer management roles such as Account Manager, Customer Advocacy, Client Relationship Manager, and Customer Success Manager along with the leadership... more...