The Leading eBooks Store Online

for Kindle Fire, Apple, Android, Nook, Kobo, PC, Mac, BlackBerry...

New to eBooks.com?

Learn more
Browse our categories
  • Bestsellers - This Week
  • Foreign Language Study
  • Pets
  • Bestsellers - Last 6 months
  • Games
  • Philosophy
  • Archaeology
  • Gardening
  • Photography
  • Architecture
  • Graphic Books
  • Poetry
  • Art
  • Health & Fitness
  • Political Science
  • Biography & Autobiography
  • History
  • Psychology & Psychiatry
  • Body Mind & Spirit
  • House & Home
  • Reference
  • Business & Economics
  • Humor
  • Religion
  • Children's & Young Adult Fiction
  • Juvenile Nonfiction
  • Romance
  • Computers
  • Language Arts & Disciplines
  • Science
  • Crafts & Hobbies
  • Law
  • Science Fiction
  • Current Events
  • Literary Collections
  • Self-Help
  • Drama
  • Literary Criticism
  • Sex
  • Education
  • Literary Fiction
  • Social Science
  • The Environment
  • Mathematics
  • Sports & Recreation
  • Family & Relationships
  • Media
  • Study Aids
  • Fantasy
  • Medical
  • Technology
  • Fiction
  • Music
  • Transportation
  • Folklore & Mythology
  • Nature
  • Travel
  • Food and Wine
  • Performing Arts
  • True Crime
  • Foreign Language Books
Customer Service

Most popular at the top

  • Successful Customer Care in a Week: Teach Yourselfby Di McLanachan

    Hodder & Stoughton 2012; US$ 6.99

    The ability to look after your customers is crucial to anyone who wants to advance their career. Written by Di McLanachan, a leading expert on customer care as both a coach and a practitioner, this book quickly teaches you the insider secrets you need to know to in order to keep your customers happy and coming back. The highly motivational 'in a... more...

  • How to Say it: Creating Complete Customer Satisfactionby Jack Griffin

    Penguin Group US 2013; US$ 14.99

    A guide to effectively communicating with customers to create lasting?and repeat?business relationships.  This book provides practical, results-oriented guidance for effective communication with customers through sample words, phrases, scripts, and strategies applied to real-world examples.  Unlike the vast majority of books that deal with customer... more...

  • Exceptional Service, Exceptional Profitby Leonardo INGHILLERI; Micah SOLOMON; Horst Schulze

    AMACOM 2010; US$ 21.95

    "Filled with treasures and big ideas, this book will help you become exceptional." -SETH GODIN more...

  • Measuring Customer Experienceby Philipp Klaus

    Palgrave Macmillan 2014; US$ 45.00

    Now, more than ever, customer experience plays a pivotal role in the success and longevity of a company. Based on rigorous scientific tools and global data, this book offers a simple but thorough guide on how to master the challenges of the market, and how to deliver superior performance through effective customer experience management. more...

  • Wired and Dangerousby Chip R. Bell; John R. Patterson

    Berrett-Koehler Publishers 2011; US$ 19.95

    In an era of economic stress, rapid change, and social networking, customers are distracted, disgruntled, and harder to please than ever. Picky, Fickle, Vocal, Wired, and Vain ? they have very little tolerance for error and are ready to spread the word quickly over the internet when things go wrong. If a company?s customer service doesn?t adapt to... more...

  • What's the Secretby John R. DiJulius

    Wiley 2011; US$ 27.95

    What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and... more...

  • Innovationen für das Industriegütermarketingby Joachim Büschken; Markus Voeth; Rolf Weiber

    Schäffer-Poeschel Verlag für Wirtschaft Steuern Recht GmbH 2007; US$ 103.81

    Industriegütermarketing auf dem Weg in die Zukunft. Welche Anwendungen werden künftig in der Praxis besonderes Gewicht erhalten? Welche Forschungsergebnisse erwartet die Wissenschaft? In der Festschrift für Prof. Backhaus skizziert die Elite der deutschsprachigen Marketing-Community Perspektiven.   Biographische Informationen Prof. Dr. Joachim... more...

  • The Experienceby Bruce Loeffler; Brian Church

    Wiley 2015; US$ 25.00

    Bring Disney-level customer experience to your organization with insider guidance The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience ­— the Walt Disney Company. Co-Author Bruce Loeffler spent ten years at... more...

  • Salesforce Service Cloud For Dummiesby Jon Paz; T. J. Kelley

    Wiley 2015; US$ 23.99

    Learn how to provide top-grade customer service anywhere, anytime with Salesforce Service Cloud Salesforce Service Cloud empowers your service organization to interact with customers through any channel and provide an individualized experience that will be worth sharing—for your customers and for your company. Salesforce Service Cloud For... more...

  • Exceptional Customer Serviceby Lisa Ford; David McNair

    F+W Media 2009; US$ 13.95

    When the going's tough, companies that survive will be those that build the greatest loyalty—by exceeding expectations. Yet, too often, companies ignore their customers' needs and wants. Today, industries like airlines, retail businesses, and restaurants are feeling consumer pushback. With new, updated examples from more than fifty companies—from... more...