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Most popular at the top
- Bloomsbury Publishing 2011; US$ 12.99
Dangerous Customer Services provides real help for real people in the real world. This book guide managers through the realities and practicalities of great customer service. Dangerous Customer Service shows the reader how to cover the basics: what customers expect from a service and what they will take for granted and how to create the magic... more...
- Hodder & Stoughton 2012; US$ 6.99
The ability to manage key accounts successfully is crucial to any salesperson who wants to advance their career. Written by Grant Stewart, a leading expert on key account management as both a coach and a practitioner, this book quickly teaches you the insider secrets you need to know to in order to grow successful relationships with key customers.... more...
- Hodder & Stoughton 2012; US$ 6.99
The ability to look after your customers is crucial to anyone who wants to advance their career. Written by Di McLanachan, a leading expert on customer care as both a coach and a practitioner, this book quickly teaches you the insider secrets you need to know to in order to keep your customers happy and coming back. The highly motivational 'in a... more...
- Penguin Group US 2013; US$ 14.99
A guide to effectively communicating with customers to create lasting?and repeat?business relationships. This book provides practical, results-oriented guidance for effective communication with customers through sample words, phrases, scripts, and strategies applied to real-world examples. Unlike the vast majority of books that deal with customer... more...
- Palgrave Macmillan 2014; US$ 45.00
Now, more than ever, customer experience plays a pivotal role in the success and longevity of a company. Based on rigorous scientific tools and global data, this book offers a simple but thorough guide on how to master the challenges of the market, and how to deliver superior performance through effective customer experience management. more...
- Schäffer-Poeschel Verlag für Wirtschaft Steuern Recht GmbH 2007; US$ 103.20
Industriegütermarketing auf dem Weg in die Zukunft. Welche Anwendungen werden künftig in der Praxis besonderes Gewicht erhalten? Welche Forschungsergebnisse erwartet die Wissenschaft? In der Festschrift für Prof. Backhaus skizziert die Elite der deutschsprachigen Marketing-Community Perspektiven. Biographische Informationen Prof. Dr. Joachim... more...
- Haufe Lexware Verlag 2014; US$ 30.96
<!-- Generated by XStandard version 188.8.131.52 on 2014-10-28T09:42:32 --><p>Das Buch ist der praktische Leitfaden für ein effzientes Mahnwesen, das zählbare Ergebnisse bringt. Sie erfahren, wie Sie säumige Kunden schriftlich oder telefonisch zum Zahlen bewegen. Die Autoren erklären Ihnen auch, wie Sie Ihre Forderungen durchsetzen, ohne Ihre... more...
- Wiley 2002; US$ 12.99
Fast track route to developing world customer relationships Covers all the key techniques for successful customer relationship management, from developing profitable customer relationships to integrated sales management systems and from e-marketing to pricing Examples and lessons from some of the world's most successful businesses, including Cisco... more...