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Customer Service

Most popular at the top

  • Customer Service Training 101by Renee Evenson

    AMACOM 2005; US$ 21.95

    A practical, hands-on guide for training customer service employees. more...

  • Clued Inby Lewis Carbone

    Pearson Education 2004; US$ 34.99

    Good, bad, or indifferent, every customer has an experience with your company and the products or services you provide. But few businesses really manage that customer experience, so they lose the chance to transform customers into lifetime customers.  In this book, Lou Carbone shows exactly how to engineer world-class customer experiences, one... more...

  • Making Meaningby Steve Diller; Nathan Shedroff; Darrel Rhea

    Pearson Education 2005; US$ 19.99

    ? We?re now hip-deep, if not drowning, in the ?experience economy.? Here?s the smartest book I?ve read so far that can actually help get your brand to higher ground, fast. And it?s written by people who not only drew the map, but blazed these trails in the first place.? ?Brian Collins, Executive Creative Director, Ogilvy & Mather Worldwide... more...

  • 101 Ways to Really Satisfy Your Customersby Andrew Griffiths

    Allen & Unwin 2006; US$ 22.68

    Lots of practical tips to help you and your staff deliver excellent customer service, ensuring your existing customers keep coming back and new customers are attracted to your business. more...

  • Predicting Market Successby Robert Passikoff

    Wiley 2006; US$ 29.95

    Praise for Predicting Market Success " Predicting Market Success has come at the right time for major companies. The value of understanding the dimensions of your brand's unique appeal and strength of preference is indispensable for brand strategy today. This book is well worth your time." —Joseph T. Plummer, Chief Research OfficerThe Advertising... more...

  • Build Your Customer Strategyby James G. Barnes

    Wiley 2006; US$ 27.95

    "The customer relationships that a company is able to cultivate represent the most important asset that will never appear on its balance sheet." -From Chapter 1 of Build Your Customer Strategy Build Your Customer Strategy: A Guide to Creating Profitable Customer Relationships spells out how to create profitable and lasting customer relationships.... more...

  • Measure What Matters to Customersby Ronald J. Baker

    Wiley 2007; US$ 71.95

    Measure What Matters to Customers reveals how to capitalize on Key Predictive Indicators (KPIs), the innovative measures that define the success of your enterprise as your customers do. If you want to increase your company's profits by working smarter, this is the book for you. more...

  • CustomerCentric Sellingby Michael T. Bosworth; John R. Holland

    McGraw-Hill Education 2003; US$ 29.95

    FROM THE BESTSELLING AUTHOR OF SOLUTION SELLING The program that is revolutionizing highend selling, by showing companies how to "clone" their top sales performers CEOs would pay anything to replicate their best salespeople; CustomerCentric Selling TM explains instead how to replicate their skills. It details a repeatable, scalable,... more...

  • Caring for the Customer Super Seriesby Institute of Leadership & Management

    Taylor and Francis 2007; US$ 37.95

    With forty well structured and easy to follow topics to choose from, each workbook has a wide range of case studies, questions and activities to meet both an individual or organization's training needs. Whether studying for an ILM qualification or looking to enhance the skills of your employees, Super Series provides essential solutions, frameworks... more...

  • How to Talk to Customersby Diane Berenbaum; Tom Larkin

    Wiley 2011; US$ 22.95

    Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. MAGIC, which stands for M... more...