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Customer Service

Most popular at the top

  • Build Your Customer Strategyby James G. Barnes

    Wiley 2006; US$ 27.95

    "The customer relationships that a company is able to cultivate represent the most important asset that will never appear on its balance sheet." -From Chapter 1 of Build Your Customer Strategy Build Your Customer Strategy: A Guide to Creating Profitable Customer Relationships spells out how to create profitable and lasting customer relationships.... more...

  • Caring for the Customerby Institute of Leadership & Management

    Taylor and Francis 2007; US$ 37.95

    With forty well structured and easy to follow topics to choose from, each workbook has a wide range of case studies, questions and activities to meet both an individual or organization's training needs. Whether studying for an ILM qualification or looking to enhance the skills of your employees, Super Series provides essential solutions, frameworks... more...

  • Creating a Customer Focus CMIOLPby Kate Williams

    Taylor and Francis 2007; US$ 44.95

    The new edition of the Chartered Management Institute's Open Learning Programme has been updated to include the latest management concepts and methodologies. It includes current management concepts, the changing legal framework in which managers operate and the impact of technology in the work environment. The scope of the workbooks has been broadened... more...

  • How to Talk to Customersby Diane Berenbaum; Tom Larkin

    Wiley 2011; US$ 22.95

    Filled with case studies and anecdotes, How to Talk toCustomers demystifies the most critical aspect of customerservice: conversations employees have every day with customers. Inthis must-have resource, Diane Berenbaum and Tom Larkin outline aproven system based on their MAGIC customer service trainingprogram. MAGIC, which stands for M ake ... more...

  • Trust-Based Sellingby Charles H. Green

    McGraw-Hill Education 2005; US$ 34.00

    Charles H. Green is president of Trusted Advisor Associates, specializing in helping Fortune 500 business improve their trust-based relationships and business development skills. more...

  • Care Packages for Your Customersby Barbara Glanz

    McGraw-Hill Education 2007; US$ 23.00

    Barbara A. Glanz, C.S.P., is known as ?the business speaker who speaks to your heart as well as your head.? Featured on television, on radio, and in print, she gives frequent presentations at conferences and leading organizations worldwide. The author of 11 bestselling business how-to books, Glanz is an expert in helping companies improve morale,... more...

  • 101 Ways to Improve Customer Serviceby Lorraine L. Ukens

    Wiley 2007; US$ 63.00

    "Perception is everything when it comes to the success of an organization. Finally, a book that outlines the art of frontline success and the positive domino-effect it produces when the customer is satisfied." —Eric Seaborg, president, Aspect Associates, LLC "A collage of brilliantly simple and useful advice! These are real lessons in the... more...

  • Are Your Customers Being Served?by Pauline Rowson

    Rowmark 2007; US$ 14.99

    A practical guide on how to deliver exceptional customer service. Suitable for both public and private sector organisations, this guide is aimed at the owner/manager, director, manager and entrepreneur. It covers how to develop an effective customer service policy, as well as how to use positive behaviour and attitude to win more business. more...

  • Managing Customers for Profitby V. Kumar

    Pearson Education 2008; US$ 39.99

    ?This is a milestone book in marketing. Most companies claim they are focused on customers, but even those who are, probably do not take a scientific approach to customer management. Professor V. Kumar is the acknowledged expert on the science of customer management. This important book raises all the key questions in managing customers, provides... more...

  • OPEN-Question Selling: Unlock Your Customer's Needs to Close the Sale... by Knowing What to Ask and When to Ask Itby Jeff Gee; Val Gee

    McGraw-Hill Education 2007; US$ 16.95

    Val Gee and Jeff Gee are the authors of Super Service, Customer Services Training Tool Kit , and The Winner's Attitude . Their SuperService? curriculum has been described as ?one of the best? by many major companies. more...