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Customer Service

Most popular at the top

  • 101 Ways to Really Satisfy Your Customersby Andrew Griffiths

    Allen & Unwin 2006; US$ 22.68

    Lots of practical tips to help you and your staff deliver excellent customer service, ensuring your existing customers keep coming back and new customers are attracted to your business. more...

  • Predicting Market Successby Robert Passikoff

    Wiley 2006; US$ 29.95

    Praise for Predicting Market Success " Predicting Market Success has come at the right time for major companies. The value of understanding the dimensions of your brand's unique appeal and strength of preference is indispensable for brand strategy today. This book is well worth your time." —Joseph T. Plummer, Chief Research OfficerThe Advertising... more...

  • Build Your Customer Strategyby James G. Barnes

    Wiley 2006; US$ 27.95

    "The customer relationships that a company is able to cultivate represent the most important asset that will never appear on its balance sheet." -From Chapter 1 of Build Your Customer Strategy Build Your Customer Strategy: A Guide to Creating Profitable Customer Relationships spells out how to create profitable and lasting customer relationships.... more...

  • Trust-Based Sellingby Charles H. Green

    McGraw-Hill Education 2005; US$ 27.95

    Sales based on trust are uniquely powerful. Learn from Charles Green, co-author of the bestseller The Trusted Advisor how to deserve and, therefore, earn a buyer?s trust. Buyers prefer to buy from people they trust. However, salespeople are often mistrusted. Trust-Based Selling shows how trust between buyer and seller is created and explains... more...

  • Care Packages for Your Customersby Barbara Glanz

    McGraw-Hill Education 2007; US$ 18.95

    CARE to build a customer-focused company! Are you building enough customer loyalty in your organization? CARE Packages for Your Customers gives you 52 proven, actionable ideas for providing extraordinary service, increasing sales, and ensuring continual business success. By implementing one technique per week, you'll deliver a complete CARE... more...

  • Are Your Customers Being Served?by Pauline Rowson

    Rowmark 2007; US$ 14.99

    A practical guide on how to deliver exceptional customer service. Suitable for both public and private sector organisations, this guide is aimed at the owner/manager, director, manager and entrepreneur. It covers how to develop an effective customer service policy, as well as how to use positive behaviour and attitude to win more business. more...

  • OPEN-Question Selling: Unlock Your Customer's Needs to Close the Sale... by Knowing What to Ask and When to Ask Itby Jeff Gee; Val Gee

    McGraw-Hill Education 2007; US$ 16.95

    Build stronger relationships with customers through the OPEN Questioning technique By asking four types of questions-Operational, Problem, Effect, and Nail Down-you can address customer needs, find connections, and build the kind of relationships that enable you to close more sales. This hands-on guide shows how to use OPEN Question Selling... more...

  • Managing Customers for Profitby V. Kumar

    Pearson Education 2008; US$ 39.99

    ?This is a milestone book in marketing. Most companies claim they are focused on customers, but even those who are, probably do not take a scientific approach to customer management. Professor V. Kumar is the acknowledged expert on the science of customer management. This important book raises all the key questions in managing customers, provides... more...

  • 25 Reproducible Activities for Customer Service Excellenceby Peter Garber

    HRD Press 2005; US$ 99.95

    Training Objectives: Provide opportunities for individuals to try out new skills without cost to either the organization or the individual; Provide training in areas that can only be developed by practice; Obtain feedback from observers to aid personal development; Enable participants to test their skills in a variety of real-life situations; Enable... more...

  • The Supernova Advisorby Robert D. Knapp

    Wiley 2010; US$ 34.95

    The Supernova Model is a client service, client acquisition, and practice management model that drives an explosive acceleration in revenue and client satisfaction by capitalizing upon the 80/20 Rule. First implemented by financial advisors at Merrill Lynch—under the leadership of author Rob Knapp—it has grown increasingly popular within... more...