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Customer Service

Most popular at the top

  • Creating a Customer Focus CMIOLPby Kate Williams

    Taylor and Francis 2007; US$ 44.95

    The new edition of the Chartered Management Institute's Open Learning Programme has been updated to include the latest management concepts and methodologies. It includes current management concepts, the changing legal framework in which managers operate and the impact of technology in the work environment. The scope of the workbooks has been broadened... more...

  • Caring for the Customer Super Seriesby Institute of Leadership & Management

    Taylor and Francis 2007; US$ 37.95

    With forty well structured and easy to follow topics to choose from, each workbook has a wide range of case studies, questions and activities to meet both an individual or organization's training needs. Whether studying for an ILM qualification or looking to enhance the skills of your employees, Super Series provides essential solutions, frameworks... more...

  • How to Talk to Customersby Diane Berenbaum; Tom Larkin

    Wiley 2011; US$ 22.95

    Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. MAGIC, which stands for M... more...

  • Trust-Based Sellingby Charles H. Green

    McGraw-Hill Education 2005; US$ 34.00

    Sales based on trust are uniquely powerful. Learn from Charles Green, co-author of the bestseller The Trusted Advisor how to deserve and, therefore, earn a buyer?s trust. Buyers prefer to buy from people they trust. However, salespeople are often mistrusted. Trust-Based Selling shows how trust between buyer and seller is created and explains... more...

  • 101 Ways to Improve Customer Serviceby Lorraine L. Ukens

    Wiley 2007; US$ 58.00

    101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company.  It is vital that your employees... more...

  • The Customer Loyalty Solutionby Arthur Hughes

    McGraw-Hill Education 2003; US$ 32.95

    To be successful, database marketers have to think like customers. They have to dream up strategies they think will work, test them, come up more new ideas, and test them again. Arthur Hughes, a leading expert in database marketing, shows readers how to accomplish those goals. He shows them how to get out of the vicious circle of building new loyalty... more...

  • Are Your Customers Being Served?by Pauline Rowson

    Rowmark 2007; US$ 14.99

    A practical guide on how to deliver exceptional customer service. Suitable for both public and private sector organisations, this guide is aimed at the owner/manager, director, manager and entrepreneur. It covers how to develop an effective customer service policy, as well as how to use positive behaviour and attitude to win more business. more...

  • Care Packages for Your Customersby Barbara Glanz

    McGraw-Hill Education 2007; US$ 23.00

    CARE to build a customer-focused company! Are you building enough customer loyalty in your organization? CARE Packages for Your Customers gives you 52 proven, actionable ideas for providing extraordinary service, increasing sales, and ensuring continual business success. By implementing one technique per week, you'll deliver a complete CARE... more...

  • OPEN-Question Selling: Unlock Your Customer's Needs to Close the Sale... by Knowing What to Ask and When to Ask Itby Jeff Gee; Val Gee

    McGraw-Hill Education 2007; US$ 16.95

    Build stronger relationships with customers through the OPEN Questioning technique By asking four types of questions-Operational, Problem, Effect, and Nail Down-you can address customer needs, find connections, and build the kind of relationships that enable you to close more sales. This hands-on guide shows how to use OPEN Question Selling... more...

  • Managing Customers for Profitby V. Kumar

    Pearson Education 2008; US$ 39.99

    ?This is a milestone book in marketing. Most companies claim they are focused on customers, but even those who are, probably do not take a scientific approach to customer management. Professor V. Kumar is the acknowledged expert on the science of customer management. This important book raises all the key questions in managing customers, provides... more...