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Customer Service

  • Motoren der Innovationby

    Springer Fachmedien Wiesbaden 2014; US$ 59.99

    ?Diese Schrift erscheint zu Ehren von Prof. Dr. Dr. h.c. Hans Georg Gemünden (TU Berlin). Die betriebswirtschaftliche Innovationsforschung befähigt Unternehmen, erfolgreich Innovationen zu initiieren, Innovationsprojekte durchzuführen und neue Produkte und Dienstleistungen in den Markt einzuführen. Es werden Anforderungen an die strategischen, organisatorischen... more...

  • Consumer-Centric Category Managementby ACNielsen; John Karolefski; Al Heller

    Wiley 2012; US$ 52.00

    New Strategies and Cutting-Edge Practices in Category Management When category management first appeared, it turned marketing basics into an organized eight-step process that helped retailers and manufacturers sell products more efficiently and effectively. But over the years, many marketers?obsessed with the bottom line?have forgotten that the... more...

  • The Seven Myths of Customer Managementby John Abram; Paul Hawkes

    Wiley 2005; US$ 75.00

    The Seven Myths of Customer Management is about developing customer focus. It is not about being 'nice' to customers; it is about creating a sustainable and profitable business. This book argues that far too much has been made of customer satisfaction and the primacy of the consumer, far too little about balancing customer orientation with sharp-edged... more...

  • Stop Acting Like a Seller and Start Thinking Like a Buyerby Jerry Acuff; Wally Wood

    Wiley 2010; US$ 24.95

    Praise for stop acting like a seller and Start Thinking Like a Buyer " Stop Acting Like a Seller and Start Thinking Like a Buyer is a book that teaches you emphatically that 'words matter.' If you want to set yourself apart from others, whether you're selling a product or a concept, this is a book to read. Not only will you learn how to prepare... more...

  • Groupedby Paul Adams

    Pearson Education 2011; US$ 23.99

    The web is undergoing a fundamental change. It is moving away from its current structure of documents and pages linked together, and towards a new structure that is built around people. This is a profound change that will affect how we create business strategy, design, marketing, and advertising. The reason for this shift is simple. For tens of thousands... more...

  • The Challenger Customerby Brent Adamson; Matthew Dixon; Pat Spenner; Nick Toman

    Penguin Publishing Group 2015; US$ 28.95

    As the bestseller The Challenger Sale proved, challenging the customer is now the key to sales success. But it turns out that?s only half the story.  It?s not just that you challenge but who you challenge that really matters.  To win today, you need a Challenger inside the customer organization?a mobilizer. Picture your ideal customer: collegial,... more...

  • Case Studies in Performance Managementby Tony C. Adkins

    Wiley 2006; US$ 70.00

    Praise for Case Studies in Performance Management "With this book, Tony Adkins has made an important contribution to the body of knowledge of managerial accounting." --From the Foreword by Gary Cokins, lead strategist, Business Performance Management Solutions group with SAS Institute and internationally recognized expert in advanced cost management... more...

  • Effective Sales Force Automation and Customer Relationship Managementby Raj Agnihotri

    Business Expert Press 2010; US$ 19.95

    As we move deeper into the 21st century, firms continue to struggle with the implementation of sales force technology tools and the role they play in sales representative performance. Foreseeing a changing environment, many sales organizations have begun to focus on technology-related strategies, business processes, and applications to adapt to these... more...

  • Internal Marketingby Pervaiz K. Ahmed; Mohammed Rafiq

    Taylor and Francis 2013; US$ 58.95

    A clear-sighted introduction to a complex subject, 'Internal Marketing' provides the reader with a succinct overview of the most recent thinking and practice. The text begins by defining what internal marketing is and how it can work, and from this foundation: * Outlines state-of-the-art thinking and practice * Demonstrates how internal marketing... more...

  • C.R.M Pocketbookby David Alexander; Charles Turner

    Management Pocketbooks 2013; US$ 13.11

    An effective customer relationship management strategy can deliver a step change in customer engagement, profitability, revenue growth and sustainability. This second edition of the CRM Pocketbook will help managers take a more strategic approach to setting relationship management objectives and implementing practical plans in a multi-channel environment.... more...