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- Springer Fachmedien Wiesbaden 2014; US$ 59.99
?Diese Schrift erscheint zu Ehren von Prof. Dr. Dr. h.c. Hans Georg Gemünden (TU Berlin). Die betriebswirtschaftliche Innovationsforschung befähigt Unternehmen, erfolgreich Innovationen zu initiieren, Innovationsprojekte durchzuführen und neue Produkte und Dienstleistungen in den Markt einzuführen. Es werden Anforderungen an die strategischen, organisatorischen... more...
- Wiley 2012; US$ 52.00
In some parts of the world, especially in developing markets, category management today remains a stretch goal – a new idea full of untapped potential. In other areas, the original eight-step process that emerged in the late 1980’s forms the foundation of many companies’ approach to category management. In still others, particularly... more...
- AMACOM 1992; US$ 1.99
First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a service tool that directly impacts on company profits. more...
- Wiley 2005; US$ 75.00
The Seven Myths of Customer Management is about developing customer focus. It is not about being 'nice' to customers; it is about creating a sustainable and profitable business. This book argues that far too much has been made of customer satisfaction and the primacy of the consumer, far too little about balancing customer orientation with sharp-edged... more...
- Wiley 2010; US$ 24.95
Praise for stop acting like a seller and Start Thinking Like a Buyer " Stop Acting Like a Seller and Start Thinking Like a Buyer is a book that teaches you emphatically that 'words matter.' If you want to set yourself apart from others, whether you're selling a product or a concept, this is a book to read. Not only will you learn how to prepare... more...
- Pearson Education 2011; US$ 23.99
The web is undergoing a fundamental change. It is moving away from its current structure of documents and pages linked together, and towards a new structure that is built around people. This is a profound change that will affect how we create business strategy, design, marketing, and advertising. The reason for this shift is simple. For tens of thousands... more...
- Penguin Publishing Group 2015; US$ 28.95
Four years ago, the bestselling authors of The Challenger Sale overturned decades of conventional wisdom with a bold new approach to sales. Now their latest research reveals something even more surprising: Being a Challenger seller isn?t enough. Your success or failure also depends on who you challenge. Picture your ideal customer: friendly,... more...
- Wiley 2006; US$ 70.00
Praise for Case Studies in Performance Management "With this book, Tony Adkins has made an important contribution to the body of knowledge of managerial accounting." --From the Foreword by Gary Cokins, lead strategist, Business Performance Management Solutions group with SAS Institute and internationally recognized expert in advanced cost management... more...
- Business Expert Press 2010; US$ 19.95
As we move deeper into the 21st century, firms continue to struggle with the implementation of sales force technology tools and the role they play in sales representative performance. Foreseeing a changing environment, many sales organizations have begun to focus on technology-related strategies, business processes, and applications to adapt to these... more...
- Taylor and Francis 2013; US$ 58.95
A clear-sighted introduction to a complex subject, 'Internal Marketing' provides the reader with a succinct overview of the most recent thinking and practice. The text begins by defining what internal marketing is and how it can work, and from this foundation: * Outlines state-of-the-art thinking and practice * Demonstrates how internal marketing... more...