The Leading eBooks Store Online

for Kindle Fire, Apple, Android, Nook, Kobo, PC, Mac, BlackBerry...

New to

Learn more
Browse our categories
  • Bestsellers - This Week
  • Foreign Language Study
  • Pets
  • Bestsellers - Last 6 months
  • Games
  • Philosophy
  • Archaeology
  • Gardening
  • Photography
  • Architecture
  • Graphic Books
  • Poetry
  • Art
  • Health & Fitness
  • Political Science
  • Biography & Autobiography
  • History
  • Psychology & Psychiatry
  • Body Mind & Spirit
  • House & Home
  • Reference
  • Business & Economics
  • Humor
  • Religion
  • Children's & Young Adult Fiction
  • Juvenile Nonfiction
  • Romance
  • Computers
  • Language Arts & Disciplines
  • Science
  • Crafts & Hobbies
  • Law
  • Science Fiction
  • Current Events
  • Literary Collections
  • Self-Help
  • Drama
  • Literary Criticism
  • Sex
  • Education
  • Literary Fiction
  • Social Science
  • The Environment
  • Mathematics
  • Sports & Recreation
  • Family & Relationships
  • Media
  • Study Aids
  • Fantasy
  • Medical
  • Technology
  • Fiction
  • Music
  • Transportation
  • Folklore & Mythology
  • Nature
  • Travel
  • Food and Wine
  • Performing Arts
  • True Crime
  • Foreign Language Books
Customer Service

  • Trend-Driven Innovationby Henry Mason; David Mattin; Maxwell Luthy; Delia Dumitrescu

    Wiley 2015; US$ 32.00

    Trend-Driven Innovation Beat accelerating customer expectations. Every business leader, entrepreneur, innovator, and marketer wants to know where customers are headed. The problem? The received wisdom on how to find out is wrong . In this startling new book, the team at share a powerful, counter-intuitive truth: to discover... more...

  • Five Star Serviceby Michael Heppell

    Pearson Education Limited 2015; US$ 16.56

    Create magic moments that get you noticed, remembered and referred . Providing excellent customer service is the surest way to greater success for your organisation and a more successful career for you. And it's not half as difficult or time consuming to achieve as you might think! more...

  • The Vulnerability of Corporate Reputationby Peter Verhezen

    Palgrave Macmillan 2015; US$ 45.00

    The Vulnerability of Corporate Reputation explores the role that reputation plays in the success and failures of companies.This book focuses on the traditional topic of reputation risk management, the process of reputation, reputational excellence and examines leaders whose reputation and foresight could benefit the organization they steer. more...

  • Win the Customerby Flavio Martins

    AMACOM 2015; US$ 17.95

    Great companies distinguish themselves from the competition by providing their customers with something truly special, something beyond price point that can?t be duplicated: unique, outstanding customer service experiences. Win the Customer cuts right to the chase, giving readers practical, powerful techniques for energizing the way they interact with... more...

  • A Crowdfunder?s Strategy Guideby Jamey Stegmaier

    Berrett-Koehler Publishers 2015; US$ 19.95

    More Than Money Jamey Stegmaier knows crowdfunding. He's a veteran of seven successful Kickstarter campaigns (and counting) that have raised over $1.4 million, and he's the proprietor of the widely read Kickstarter Lessons blog. In this book he offers a comprehensive guide to crowdfunding, demonstrating that it can be a powerful way for entrepreneurs... more...

  • The Challenger Customerby Brent Adamson; Matthew Dixon; Pat Spenner; Nick Toman

    Penguin Publishing Group 2015; US$ 28.95

    Four years ago, the bestselling authors of The Challenger Sale overturned decades of conventional wisdom with a bold new approach to sales. Now their latest research reveals something even more surprising: Being a Challenger seller isn?t enough. Your success or failure also depends on who you challenge. Picture your ideal customer: friendly,... more...

  • The Challenger Customerby Matthew Dixon; Brent Adamson; Pat Spenner; Nick Toman

    Penguin Books Ltd 2015; US$ 23.98

    The long-awaited sequel to the bestselling sales classic The Challenger Sale 'A handbook of practices that will help you get into your customers' heads, deliver good value, and win the sale' DANIEL H. PINK, author of To Sell is Human and Drive Four years ago, the authors behind The Challenger Sale overturned decades of conventional wisdom... more...

  • Valoriser la relation client avec une stratégie CRM adaptéeby Antoine Delers; Anne-Christine Cadiat; 50 minutes

    Primento Digital 2015; US$ 2.99

    Un guide pratique et accessible pour tout savoir sur le CRM ou la gestion de la relation client Vos clients vous lâchent les uns après les autres ? Ou bien vous n'arrivez pas à en convertir de nouveaux ? Actuellement, puisque répondre aux requêtes exigeantes de ses derniers semble la clé de réussite de toute entreprise, pourquoi ne pas adopter... more...

  • Comment tirer profit du Business Model Canvas ?by Magali Marbaise; 50 minutes

    Primento Digital 2015; US$ 2.99

    Un guide pratique et accessible pour vous familiariser au Business Model Canvas Le Business Model Canvas est fait vous, entrepreneurs ! Facile à employer, cet outil, centré sur la proposition de valeur, vous permettra de repenser vos priorités et d'imaginer des plans d?action concrets à mener en vue de créer de la plus-value pour votre entreprise.  ... more...

  • What Great Service Leaders Know and Doby James L. Heskett; W. Earl Sasser; Leonard A. Schlesinger

    Berrett-Koehler Publishers 2015; US$ 34.95

    Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service. Now they test their ideas against the actual experiences of successful and unsuccessful practitioners, as well as against demands of the future, in a book service leaders around the world will use as a guide for years to... more...