The Leading eBooks Store Online

for Kindle Fire, Apple, Android, Nook, Kobo, PC, Mac, BlackBerry...

New to eBooks.com?

Learn more
Browse our categories
  • Bestsellers - This Week
  • Foreign Language Study
  • Pets
  • Bestsellers - Last 6 months
  • Games
  • Philosophy
  • Archaeology
  • Gardening
  • Photography
  • Architecture
  • Graphic Books
  • Poetry
  • Art
  • Health & Fitness
  • Political Science
  • Biography & Autobiography
  • History
  • Psychology & Psychiatry
  • Body Mind & Spirit
  • House & Home
  • Reference
  • Business & Economics
  • Humor
  • Religion
  • Children's & Young Adult Fiction
  • Juvenile Nonfiction
  • Romance
  • Computers
  • Language Arts & Disciplines
  • Science
  • Crafts & Hobbies
  • Law
  • Science Fiction
  • Current Events
  • Literary Collections
  • Self-Help
  • Drama
  • Literary Criticism
  • Sex
  • Education
  • Literary Fiction
  • Social Science
  • The Environment
  • Mathematics
  • Sports & Recreation
  • Family & Relationships
  • Media
  • Study Aids
  • Fantasy
  • Medical
  • Technology
  • Fiction
  • Music
  • Transportation
  • Folklore & Mythology
  • Nature
  • Travel
  • Food and Wine
  • Performing Arts
  • True Crime
  • Foreign Language Books
Customer Service

  • The Challenger Customerby Matthew Dixon; Brent Adamson; Pat Spenner; Nick Toman

    Penguin Books Ltd 2015; US$ 23.98

    The long-awaited sequel to the bestselling sales classic The Challenger Sale 'A handbook of practices that will help you get into your customers' heads, deliver good value, and win the sale' DANIEL H. PINK, author of To Sell is Human and Drive Four years ago, the authors behind The Challenger Sale overturned decades of conventional wisdom... more...

  • What Great Service Leaders Know and Doby James L. Heskett; W. Earl Sasser; Leonard A. Schlesinger

    Berrett-Koehler Publishers 2015; US$ 34.95

    Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service. Now they test their ideas against the actual experiences of successful and unsuccessful practitioners, as well as against demands of the future, in a book service leaders around the world will use as a guide for years to... more...

  • What Great Service Leaders Know and Doby James L. Heskett; W. Earl Sasser; Leonard A. Schlesinger

    Berrett-Koehler Publishers 2015; US$ 34.95

    Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service. Now they test their ideas against the actual experiences of successful and unsuccessful practitioners, as well as against demands of the future, in a book service leaders around the world will use as a guide for years to... more...

  • Gamificationby Laura Mitzscherling

    Tectum Verlag 2015; Not Available

    Viele Apps, die heutzutage auf mobilen Endgeräten verwendet werden können, nutzen Gamification, also den Einsatz von Spielelementen in einem eigentlich spielfremden Kontext. Die Untersuchung von Gamification und deren Einfluss auf die Kundenbindung im Mobile Commerce ist ein vollkommen neues und weitestgehend unerforschtes Wissenschaftsgebiet - Laura... more...

  • Financial exclusionby Paul Koku; Kent Eriksson; Hooman Estelami

    Emerald Group Publishing Limited 2015; US$ 199.00

    This special ebook from the Journal of International Bank Marketing focuses on issues related to poverty, particularly the denial of access to the traditional financial institutions to the poor. Even though financial exclusion of the poor is a major issue and has long been tackled by studies in such fields as Urban Geography and Sociology, marketing... more...

  • Chief Customer Officer 2.0by Jeanne Bliss

    Wiley 2015; US$ 28.00

    A Customer Experience Roadmap to Transform Your Business and Culture Chief Customer Officer 2.0 will give you a proven framework that has launched and advanced the customer experience transformation in businesses in every vertical around the world. And it will take years off your learning curve. Written by Jeanne Bliss, worldwide authority... more...

  • Customer-Centric Marketingby Aldo Cundari

    Wiley 2015; US$ 25.00

    The practical, expert guide to reaching the new consumer Customer-Centric Marketing is a comprehensive game plan on succeeding in the new marketing landscape by focusing on the customer. Written by one of Canada's top communications pioneers, this book examines the complex forces influencing the rise of empowered and demanding customers and outlines... more...

  • The Customer of Tomorrowby Knowledge@Wharton; Barbara E. Kahn

    Wharton Digital Press 2015; US$ 4.99

    With consumer decisions being made at increasing speed, and the time it takes to win wallet-share rapidly shrinking, how can you prepare? Today?s customer has more access to information and influencers, at a click or swipe, than ever before. The speed at which consumer decisions are made keeps increasing, and the time it takes for battles over... more...

  • Be Your Customer's Heroby Adam Toporek

    AMACOM 2015; US$ 14.95

    On the front lines of customer service, every day presents new and unexpected challenges?and even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help. Be Your Customer's Hero answers the call. The book provides customer-facing professionals with short, simple, actionable advice designed... more...

  • Salesforce Service Cloud For Dummiesby Jon Paz; T. J. Kelley

    Wiley 2015; US$ 29.99 US$ 23.99

    Learn how to provide top-grade customer service anywhere, anytime with Salesforce Service Cloud Salesforce Service Cloud empowers your service organization to interact with customers through any channel and provide an individualized experience that will be worth sharing?for your customers and for your company. Salesforce Service Cloud For Dummies... more...