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Customer Service

  • 7L: The Seven Levels of Communicationby Michael J. Maher

    BenBella Books, Inc. 2014; US$ 24.95

    Can you imagine receiving a referral each and every day? Neither could real estate agent Rick Masters. (7L) The Seven Levels of Communication tells the entertaining and educational story of Rick Masters, who is suffering from a down economy when he meets a mortgage professional who has built a successful business without advertising or personal... more...

  • Customer Experience 3.0by John A. Goodman

    AMACOM 2014; US$ 19.95

    With developments like smart phones, social media, mobile connectivity, big data, and speech analytics, businesses have more opportunities to enhance the customer experience than ever before. Not only that...customers expect more. Unfortunately, many companies fail to take advantage of and properly manage the tools that now exist, delivering a series... more...

  • The New Rules of Sales and Serviceby David Meerman Scott

    Wiley 2014; US$ 28.00

    Sales and service are being radically redefined like never before. With buyers now in possession of unlimited information, online content is quickly becoming the dominant driver for commerce. Today anyone working in sales or customer service needs to possess entirely new skills. Unfortunately most organizations are still using traditional selling... more...

  • Unmasking Financial Psychopathsby Deborah W. Gregory

    Palgrave Macmillan 2014; US$ 50.00

    Unmasking Financial Psychopaths explores three unrelated - yet crucial - factors that have contributed to the rise of 'financial psychopaths' in society and what this means for financial consumers. more...

  • Customer Satisfaction Planningby Thomas T. Hirata

    Taylor and Francis 2014; US$ 49.95

    Focus on Customer Satisfaction for Increased Profit Statistics show that a single satisfied customer can bring a company two new ones but one unsatisfied client can cost it four. With this principle in mind, Customer Satisfaction Planning: Ensuring Product Quality and Safety within Your MRP/ERP Systems presents a progressive, cost-cutting... more...

  • 7 Tenets of Taxi Terry: How Every Employee Can Create and Deliver the Ultimate Customer Experienceby Scott McKain

    McGraw-Hill Education 2014; US$ 22.00

    Inspired by the Ideas and Insight of Taxi Terry?The Best Guide to Customer Service You Will Ever Read No matter who you are, what you do, where you work, or how much money you make, you can learn a lot from a cab driver--especially when it is Taxi Terry, a successful self-starting entrepreneur who combines passion with effort and skill to create... more...

  • Business Relationship Managerby Ernest Brewster

    BCS Learning & Development Limited 2014; US$ 31.99

    Business relationship management (BRM) is crucial for building and maintaining strong relationships between a service provider and customer. This highly accessible introduction to the role of a BRM manager gives practical guidance to those new to the role or interested in getting a better understanding of what it entails. more...

  • The Out-of-Home Immersive Entertainment Frontierby Kevin Williams; Michael Mascioni

    Ashgate Publishing Ltd 2014; US$ 39.95

    Digital Out of Home Entertainment is transforming the customer experience in shops, cinemas, museums; almost any environment where consumers are congregating. This book provides a 'state of play' exploration of the successes, the emerging new applications and the strategies that inform them--and is an essential guide for entertainment executives... more...

  • Kundenkommunikationby Andreas Foerster

    FAZ Institut 2014; US$ 18.97

    Erfolg durch Kommunikation 3.0.Jeder steht unter kommunikativem Dauerbeschuss. Mitarbeiter in Führungspositionen benötigen schätzungsweise 3,5 Jahre ihres Berufslebens um unwichtige oder überflüssige, interne wie externe, Informationen zu sichten. Eine der Ursachen: das Gießkannenprinzip. Daher landen 97 % aller Mailings - Print ebenso wie E-Mails... more...

  • Customer Strategy - Aus Kundensicht denken und handeln - inkl. Arbeitshilfen onlineby Phil Winters

    Haufe Lexware Verlag 2014; US$ 40.19

    Entwickeln Sie alle Marketingaktivitäten mit der »Customer IMPACT-Agenda« konsequent aus der Kundenperspektive. Der international bekannte Marketingexperte Phil Winters zeigt Ihnen, wie Sie ihre Kundenbeziehungen in der digitalen Welt erfolgreich ausbauen. <!-- Generated by XStandard version 2.0.1.0 on 2014-06-03T13:24:10 --><p>Phil Winters... more...