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Decision-Making & Problem Solving

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  • Managing Customer Experience and Relationshipsby Don Peppers; Martha Rogers; Philip Kotler

    Wiley 2016; US$ 95.00 US$ 82.33

    Boost profits, margins, and customer loyalty with more effective CRM strategy Managing Customer Experience and Relationships, Third Edition positions the customer as central to long-term strategy, and provides essential guidance toward optimizing that relationship for the long haul. By gaining a deep understanding of this critical dynamic, you'll... more...

  • Leaders and Innovatorsby Tho H. Nguyen; James Taylor; Bill Franks

    Wiley 2016; US$ 49.95 US$ 43.99

    An integrated, strategic approach to higher-value analytics Leaders and Innovators: How Data-Driven Organizations Are Winning with Analytics shows how businesses leverage enterprise analytics to gain strategic insights for profitability and growth. The key factor is integrated, end-to-end capabilities that encompass data management and analytics... more...

  • Implementing Beyond Budgetingby Bjarte Bogsnes

    Wiley 2016; US$ 49.95 US$ 43.99

    The future of management is here! Traditional management was invented for very different times and is today in serious trouble. The level of volatility, uncertainty, complexity and ambiguity in business environments is record high. People’s expectations towards their employers and leaders have also radically changed. A number of organizations... more...

  • Agile by Designby Rachel Alt-Simmons

    Wiley 2015; US$ 50.00 US$ 43.99

    Achieve greater success by increasing the agility of analytics lifecycle management Agile by Design offers the insight you need to improve analytic lifecycle management while integrating the right analytics projects into different frameworks within your business. You will explore, in-depth, what analytics projects are and why they are set apart... more...

  • Strategy in Practiceby George Tovstiga

    Wiley 2015; US$ 55.00 US$ 47.67

    A practitioner-focused approach to strategy and real-world strategic thinking This 3rd edition has been revised and updated throughout to reflect the current thinking in strategy in view of the current economic and business climate. It questions how we are thinking differently about strategy now, in light of emerging from the global economic crisis.... more...

  • Demand-Driven Inventory Optimization and Replenishmentby Robert A. Davis

    Wiley 2015; US$ 49.95 US$ 43.99

    Remove built-in supply chain weak points to more effectively balance supply and demand Demand-Driven Inventory Optimization and Replenishment shows how companies can support supply chain metrics and business initiatives by removing the weak points built into their inventory systems. Beginning with a thorough examination of Just in Time, Efficient... more...

  • Next Generation Demand Managementby Charles W. Chase

    Wiley 2016; US$ 49.95 US$ 43.99

    A practical framework for revenue-boosting supply chain management Next Generation Demand Management is a guidebook to next generation Demand Management, with an implementation framework that improves revenue forecasts and enhances profitability. This proven approach is structured around the four key catalysts of an efficient planning strategy:... more...

  • Global Logistics and Supply Chain Managementby John Mangan; Chandra Lalwani; Tim Butcher; Roya Javadpour

    Wiley 2014; US$ 48.50 US$ 42.03

    Global Logistics and Supply Chain Management , now in its second edition, is essential reading for students studying SCM and logistics. Encompassing both practical and strategic perspectives, it also takes a truly global perspective, recognising the transnational nature of logistics activities in today’s world. The four authors bring a wealth... more...

  • Lean Six Sigma For Dummiesby John Morgan; Martin Brenig-Jones

    Wiley 2015; US$ 26.99 US$ 23.99

    Maximise the quality and efficiency of your organisation with Lean Six Sigma Are you looking to make your organisation more effective and productive? If you answered "yes," you need to change the way it thinks. Combining the leading improvement methods of Six Sigma and Lean, this winning technique drives performance to the next level—and this... more...

  • Winning with Databy Tomasz Tunguz; Frank Bien

    Wiley 2016; US$ 25.00 US$ 21.99

    Crest the data wave with a deep cultural shift  Winning with Data  explores the cultural changes big data brings to business, and shows you how to adapt your organization to leverage data to maximum effect. Authors Tomasz Tunguz and Frank Bien draw on extensive background in big data, business intelligence, and business strategy to provide... more...