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- Wiley 2011; US$ 75.00
Master data Management in Practice Achieving True Customer MDM A customer places a call to Sears for an appliance repair. The phone system instantly recognizes the number. Once the caller is verified, the system automatically pulls up a complete set of records, including full history and service contracts that are available to the customer service... more...
- Wiley 2011; US$ 24.95
Apply proven critical thinking processes and supercharge yourbusiness Alamo Learning Systems has been providing Critical ThinkingSkills (CTS), problem solving, decision-making, preventive action,and innovation training solutions to the corporate world for morethan 35 years. They have been at the forefront of such movements inmanagement as ISO 9000,... more...
- Wiley 2011; US$ 32.00
Time and space. Genetics and robotics. Education and fashion.Possibilities limited only by our imaginations. The future is yoursto create. Could you be the Leonardo da Vinci of ourtimes? Most ideas are incremental, quickly copied and suffocated byconventions. "Future back" thinking starts with stretchingpossibilities then makes them a reality... more...
- Oxford University Press 2007; US$ 48.99
With the rise of the knowledge economy, the knowledge content of goods and services is going up just as their material content is declining. Economic value is increasingly seen to reside in the former - that is, in intangible assets - rather than in the latter. Yet we keep wanting to turn knowledge back into something tangible, something with definite... more...
Ownership Thinking: How to End Entitlement and Create a Culture of Accountability, Purpose, and ProfitMcGraw-Hill Education 2011; US$ 28.00
Introduction: Inception of Ownership Thinking Chapter One: Why Ownership Thinking is Desperately Needed Chapter Two: How to Create Incentive Plans . . . That Work! Chapter Three: Your Employees Think You Make Wheelbarrows of Money Chapter Four: Measuring Through the Windshield, Not the Rearview Mirror Chapter Five: Sharing the Insomnia Through... more...
- Penguin Books Ltd 2010; US$ 15.98
Sensational books like Freakonomics have shown how human behaviour follows predictable patterns. But how do you take these radical ideas and apply them to your business? How do you make money from them? Secrets of the Moneylab sets out what business can learn from the findings of the new economics and social psychology. It shows how you can... more...
- Penguin Books Ltd 2000; US$ 23.98
Most companies have a sizeable investment in technology but are realising only 20% of its potential benefit. BUSINESS @ THE SPEED OF THOUGHT introduces the concept of the digital nervous system which unites all systems and processes under one common infrastructure, allowing companies to make quantum leaps in efficiency, growth and profit. Using detailed... more...
- Dorling Kindersley Ltd 2009; Not Available
Learn all you need to know about successful delegation- from deciding which tasks to delegate and selecting an appropriate candidate to ensuring the brief is clear and the task is carried out to your satisfaction. Making Decisions not only shows you how to free your time and motivate your staff but also provides practical techniques to try... more...
- F+W Media 2007; US$ 9.95
To get what you want-be it in business or life-you've got to get people to give it to you. While you can use intimidation, manipulation, and seduction to achieve your objectives, such tactics won't win allies for the long haul. Persuasion outlines the process of influencing others and, most importantly, how to apply it. Inside you'll find answers... more...
- Wharton Digital Press 2011; US$ 9.99
Named #1 Best Business Book of 2011, by Patriot-News –PennLive.com If you have ever flown in an airplane, used electricity from a nuclear power plant, or taken an antibiotic, you have benefited from a brilliant mistake. Each of these life-changing innovations was the result of many missteps and an occasional brilliant insight that turned a... more...