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Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health SystemMcGraw-Hill Education 2011; US$ 28.00
THE #1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER! ?Like any business, a hospital must be true to its core values in order to succeed. ?Trickle-down values? start at the top with the best leadership, so that all the stakeholders understand and carry out the institution?s mission. That is the gift that David F einberg has brought to U... more...
- Berrett-Koehler Publishers 2004; US$ 16.95
By the author of the bestselling Bad Attitude Survival Guide (more than 40,000 copies sold), named one of the top business books of 1998 by Executive Book Summaries Everyone thinks they know what micromanagement is, but this book presents a specific, detailed definition illustrated with concrete examples Offers successful strategies for overcoming... more...
- Henry Holt and Co. 2010; US$ 16.99
Our sharpest and most original social critic goes "undercover" as an unskilled worker to reveal the dark side of American prosperity. Millions of Americans work full time, year round, for poverty-level wages. In 1998, Barbara Ehrenreich decided to join them. She was inspired in part by the rhetoric surrounding welfare reform, which promised that... more...
- Random House Publishing Group 2013; US$ 17.00
#1 NEW YORK TIMES BESTSELLER NAMED ONE OF THE BEST BOOKS OF THE YEAR BY Janet Maslin, The New York Times ? St. Louis Post-Dispatch Look for special features inside. Join the Random House Reader?s Circle for author chats and more. When Pulitzer Prize ? winning journalist Bill Dedman noticed in 2009 a grand home for sale, unoccupied... more...
- Tuttle Publishing 2011; US$ 16.95
A fascinating examination of contemporary Chinese culture, The Chinese Mind offers an informative, accessible look at the values, attitudes and behavior patterns of modern China?and their roots in the history of this ancient nation. This excellent overview of Chinese tradition, history and culture is perfect for the classroom, for tourists or outsiders... more...
- BCS Learning & Development Limited 2012; US$ 48.99
This book is for executives and practitioners tasked with the movement of data from old systems to a new repository. It uses a series of steps guaranteed to get the reader from an empty new system to one that is working and backed by the user population. Using this proven methodology will vastly increase the chances of a successful migration. more...
- Penguin Group US 2014; US$ 14.99
What do fact-checkers, anesthesiologists, U.N. interpreters, and structural engineers have in common? When they do their jobs poorly, the consequences can be catastrophic for their organizations. But when they do their jobs perfectly . . . they're invisible. For most of us, the better we perform the more attention we receive. Yet for many ?Invisibles??skilled... more...
- HarperCollins 2009; US$ 12.99
In October 1985, at age twenty-seven, Danny Meyer, with a good idea and scant experience, opened what would become one of New York City's most revered restaurants?Union Square Cafe. Little more than twenty years later, Danny is the CEO of one of the world's most dynamic restaurant organizations, which includes eleven unique dining establishments,... more...
- John Murray 2014; US$ 30.71
Hailed as a business classic by the likes of Bill Gates and Warren Buffett and widely acknowledged as a forerunner to the writing of Michael Lewis, BUSINESS ADVENTURES is an insightful and gripping look at corporate and financial life in America. more...