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- Taylor and Francis 2007; US$ 72.95
'Bottom-Line Call Center Management breaks new ground by addressing key skills and techniques in assessing and implementing effective management practices to maximize the human and capital resources at the call center manager's disposal. Drawing on the author's unique data sets and years of research experience in the industry, 'Bottom-Line Call Center... more...
- ABC-CLIO 1997; US$ 122.00
Designed to assist practitioners in developing interview procedures for their organizations, this work shows how competence-based human resource management techniques can be applied to employment interviews. Research has shown that the traditional interview does not predict employment success as well as the structured interview, while the structured... more...
- Palgrave Macmillan 2003; US$ 145.00
This book looks at human resource management in call centres from an international perspective and uses research from leading academics in the field. The characteristics and features of working in a call centre are examined, followed by the effects that this type of work has on employees and their responses to it. It also looks at implications for... more...
- Taylor and Francis 2014; US$ 79.95
The world of business for all organizations in the twenty-first century is global, interdependent, complex, and rapidly changing. That means sophisticated global leadership skills are required more than ever today. Individual and organizational success is no longer dependent solely on business acumen. Our ability to understand, communicate, and manage... more...
- Taylor and Francis 2014; US$ 38.95
An engaged employee is someone who feels involved, committed, passionate and empowered and demonstrates those feelings in work behavior. This book explains that a more engaged workforce is really about better performance management. The authors expand the traditional notion of performance management to include building trust, creating conditions of... more...
- Taylor and Francis 2013; US$ 54.95
This volume brings together top scholars in industrial and organizational psychology with social psychologists to explore the research and theory relating to various areas of workplace discrimination. Many of the contributors to this book participated in a conference on workplace discrimination held at Rice University in May 2000. The idea came... more...
- Kogan Page 2012; US$ 60.00
Developing Mental Toughness examines how individuals respond to stress, pressure and challenge. A book for those whose role it is to improve individual and organizational performance; it details the core skills required to address these issues. more...
- Kogan Page 2014; US$ 44.95
Much of the fear and uncertainty surrounding the global recession is concerned with the adverse impact it will have on organisations and society. However, recessions are nothing new. We know from past experience that when a recession is over, there always emerge organisations and individuals who have not only survived but have thrived. They often emerge... more...
The Compensation Handbook, Sixth Edition: A State-of-the-Art Guide to Compensation Strategy and DesignMcGraw-Hill Education 2015; US$ 110.00
The most relied-on guide in the industry?now with strategic insight for using compensation strategies and practices to create competitive business advantage The Compensation Handbook has been a mainstay on the desks of human resources and compensation professionals for more than forty years?and now this revised Sixth Edition continues the tradition... more...
- NOLO 2015; US$ 49.99
Every company needs an employee handbook, but not every company has one. Lawyers charge thousands of dollars for a handbook; other ?do-it-yourself? products don?t offer the updated legal information and careful guidance necessary to do a good job. Create Your Own Employee Handbook bridges the gap, with detailed explanations, information on current... more...