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Infrastructure

  • Service Desk and Incident Managerby Peter Wheatcroft

    BCS Learning & Development Limited 2014; US$ 31.99

    The role of a service desk manager is to provide the single point of contact between an IT organisation and its users. Responsibilities include developing, implementing, monitoring and improving processes and procedures. This essential guide covers areas such as purpose, required skills and career progression. more...

  • Service Offerings and Agreementsby Richard Griffiths

    BCS Learning & Development Limited 2014; US$ 46.99

    By implementing good practice in service offerings and agreements, IT departments can achieve customer satisfaction. Providing clarification and expansion of the core ITIL® texts, this new edition reflects the current thinking from ITIL and is aligned to the latest syllabus for the Intermediate Certificate in Service Offerings and Agreements. more...

  • Operational Support and Analysisby John Sansbury

    BCS Learning & Development Limited 2014; US$ 46.99

    This user-friendly book aims to assist candidates pass the ITIL® OSA Intermediate examination. It references material from the core ITIL texts and gives practical guidance. This new edition includes the latest ITIL guidance as well as additional insights from the author's own experience of developing effective solutions. An ITIL® licensed product. more...

  • Rebuilding Construction (Routledge Revivals)by Michael Ball

    Taylor and Francis 2014; US$ 125.00

    First published in 1988, this book analyses the changes that took place in the economic organisation of the British construction industry throughout the 1970s and early 1980s, in particular considering its social and economic structure and examining the causes of its poor industrial record. Michael Ball describes how the major firms survived the economic... more...

  • Workplace Security Essentialsby Eric N. Smith

    Elsevier Science 2014; US$ 49.95

    Whether you are a business owner, department manager, or even a concerned employee, Workplace Security Essentials will show you how to improve workplace safety and security using real-life examples and step-by-step instructions. Every organization, be it large or small, needs to be prepared to protect its facilities, inventory, and, most importantly,... more...

  • Lit and Dark Liquidity with Lost Time Databy Tommi A. Vuorenmaa

    Palgrave Macmillan 2014; US$ 45.00

    In Measuring Liquidity and Lost Time Data , Vuorenmaa analyses liquidity to better understand the crux of the financial crisis. more...

  • Trade and Transport Corridor Management Toolkitby Charles Kunaka; Robin Carruthers

    World Bank Publications 2014; US$ 29.99

    Trade and transport corridors—major routes that facilitate the movement of people and goods between regions and between countries—have existed for millennia. They enable regions and countries to offer high-capacity transport systems and services that reduce trade and transport costs by creating economies of scale. Regional corridors are particularly... more...

  • Resource Financed Infrastructureby Håvard Halland; John Beardsworth; Bryan Land

    World Bank Publications 2014; US$ 24.99

    In recent decades, resource-rich developing countries have been using their natural resources as collateral to access sources of finance for investment, countervailing the barriers they face when accessing conventional bank lending and capital markets. One of the financing models that have emerged as a result is the Resource Financed Infrastructure... more...

  • The Eurasian Connectionby Cordula Rastogi; Jean-François Arvis

    World Bank Publications 2014; US$ 24.99

    The Modern Silk Route is offering a potential land-bridge between China and Europe through Central Asia and Russia that offers a complement to existing shipping routes, and is attracting growing interest by a selected number of multinational companies. However, the main role of the Silk Route is to support the development and integration of the region.... more...

  • Cleaning Pakistan’s Airby Ernesto Sánchez-Triana; Santiago Enriquez; Javaid Afzal

    World Bank Publications 2014; US$ 29.99

    The extent of urban air pollution in Pakistan—South Asia's most urbanized country—is among the world’s most severe, significantly damaging human health, quality of life, and the economy and environment of Pakistan. The harm from Pakistan's urban air pollution is among the highest in South Asia, exceeding several high-profile... more...