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  • The 9 Disciplines of a Facilitatorby Jon C. Jenkins; Maureen R. Jenkins

    Wiley 2006; US$ 50.00

    What takes place in the head and heart of an effective facilitative leader? How do they find the inner resources to draw upon? What is the source of their powerful effect on people and situations? The 9 Disciplines of a Facilitator examines these questions and explores the self-mastery it takes to become a great facilitator. Written by Jon and Maureen... more...

  • Human Resource Developmentby Juani Swart; Clare Mann; Steve Brown; Alan Price

    Taylor and Francis 2012; US$ 76.95

    Each chapter in Human Resource Development provides the reader with commentary, activities and review sections in an integrated approach. The action-oriented approach is vital for practicing managers but increasingly for postgraduate and final year undergraduates who have work experience. It is this aspect of the book that fills a gap that currently... more...

  • The ROI Fieldbookby Patricia Phillips; Jack J. Phillips; Ron Stone; Holly Burkett

    Taylor and Francis 2006; US$ 67.95

    Since the publication of 'Return on Investment in Training and Performance Improvement Programs,' many individuals have attempted to implement the ROI methodology in their organizations. Having a credible process does not guarantee that an organization will implement the process effectively throughout the various functions and divisions. 'The ROI Fieldbook'... more...

  • The Performance Consultant's Fieldbookby Judith Hale

    Wiley 2012; US$ 64.00

    The Performance Consultant’s Fieldbook will help trainers, training managers, and internal and external consultants working in partnership with clients to identify barriers to performance, explore a suite of solutions, and work collaboratively to get new procedures, technology, behaviors, and ideas adopted. Step-by-step, the book details the... more...

  • Best Practices: Evaluating Performanceby Barry Silverstein

    HarperCollins 2009; US$ 10.99

    Successful management relies on identifying and promoting high-performing employees?and targeting underperformers for serious improvement. Evaluating Performance , a comprehensive and essential resource for any manager on the run, shows you how. Learn to: Monitor day-to-day performance Conduct productive formal reviews Reward consistent, excellent... more...

  • Best Practices: Hiring Peopleby Kathy Shwiff

    HarperCollins 2009; US$ 10.99

    Filling your ranks with exceptional employees has never been more important?or more challenging. Hiring People , a comprehensive and essential resource for any manager on the run, shows you how. Learn to: Attract, find, and retain top performers Conduct an effective talent search Get the most out of interviews Craft an irresistible offer Use... more...

  • Recruiting on the Webby Michael Foster

    McGraw-Hill Education 2002; US$ 26.00

    Recruiting on the Web is the most comprehensive and advanced guide to Internet recruiting available anywhere.  It explains the best practices, creative ideas and recruiting tools used by the most forward-looking companies and professional recruiters to lower their recruiting costs, slash cycle time, and hire the very best candidates via the Web.... more...

  • Women and Minorities in Science, Technology, Engineering and Mathematicsby R.J. Burke; M.C. Mattis

    Edward Elgar Publishing 2007; US$ 40.00

    Scientific and technological advances and innovations are critical to the economic performance of developed countries and the standard of living of the citizens. This book discusses the nature and size of the problem and shows why increasing the number of women and minorities in science, technology, engineering and mathematics industries is vital. more...

  • Managing and Motivating Contact Center Employeesby Malcolm Carlaw; Peggy Carlaw; Vasudha Deming; Kurt Friedmann

    McGraw-Hill Education 2002; US$ 34.95

    Managing and Motivating Contact Center Employees reveals how to boost morale, streamline business processes, and inspire outstanding performance from frontline sales and service staff. This creative and practical book gives instant help to anyone who knows the difficulties of managing in the diverse and dynamic contact center environment. more...

  • Positive Recruitment & Retention CMIOLPby Kate Williams

    Taylor & Francis 2005; US$ 38.99

    The new edition of the Chartered Management Institute's Open Learning Programme has been updated to include the latest management concepts and methodologies. It includes current management concepts, the changing legal framework in which managers operate and the impact of technology in the work environment. The scope of the workbooks has been broadened... more...