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  • The Big Book of Customer Service Training Gamesby Peggy Carlaw; Vasudha Deming

    McGraw-Hill Education 1998; US$ 26.00

    Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades,... more...

  • Human Resources in Research and Practiceby Society for Human Resource Management

    Society for Human Resource Management 2011; US$ 22.99

    Covering a broad spectrum of topics on HR management that are essential in today?s global world, this compilation includes real-life experiences and perspectives of HR professionals to illustrate the many challenges and opportunities encountered in the field. These articles offer insight into many aspects of the HR profession, including organization... more...

  • Dealing with the Tough Stuffby Darren Hill; Alison Hill; Sean Richardson

    Wiley 2012; US$ 33.00 US$ 28.99

    How to handle difficult discussions in the workplace Packed with practical and pragmatic suggestions and methods for dealing with the tough stuff at work, this unique and helpful book features simple diagnostics, models, and processes that you can put to use immediately. The author team shares their years of research and experience so that you... more...

  • The Equal Opportunities Handbookby Phil Clements; Tony Spinks

    Kogan Page 2009; US$ 39.95

    The Equal Opportunities Handbook is a guide to identifying and eradicating workplace discrimination through training and guidance. The revised edition of this popular text has been updated to reflect the changes in legislation and policy. This up-to-the-minute guide sets out straightforward procedures, relevant to all types of situation, and demonstrates... more...

  • Workingby Studs Terkel

    The New Press 2011; US$ 18.99

    WITH A NEW FOREWORD BY ADAM COHEN OF THE NEW YORK TIMES Perhaps Studs Terkel's best-known book, Working is a compelling look at jobs and the people who do them. Consisting of over one hundred interviews with everyone from a gravedigger to a studio head, from a policeman to a piano tuner, this book provides an enduring portrait of people's feelings... more...

  • Gender in Organizationsby R. J. Burke; D. A. Major

    Edward Elgar Publishing 2014; US$ 40.00

    Diversifying the workforce is becoming increasingly important, with gender equality being a central feature of overall equality. Men seem to be part of the problem and a necessary part of the solution. This collection ties these themes together in the context of talent management and organizational effectiveness. more...

  • Taxing Wagesby Organisation for Economic Co-operation and Development

    Organisation for Economic Co-operation and Development 2004; US$ 159.00

    Taxing Wages provides unique information on income tax paid by workers and social security contributions levied on employees and their employers in OECD countries. In addition, this annual publication specifies family benefits paid as cash transfers. more...

  • Taxing Wagesby Organisation for Economic Co-operation and Development

    Organisation for Economic Co-operation and Development 2005; US$ 133.00

    Taxing Wages provides unique information on income tax paid by workers and social security contributions levied on employees and their employers in OECD countries. In addition, this annual publication specifies family benefits paid as cash transfers. more...

  • The Integration of European Labour Marketsby Ewald Nowotny; Peter Mooslechner; Doris Ritzberger-Grunwald

    Edward Elgar Publishing 2009; US$ 40.00

    Offers insights into the effects of international labour mobility on earnings and employment within individual households. This book discusses the effective supply of labour, the availability of skills in migrants' home and host countries as well as the size of income support through migrants' remittances. more...

  • Global Wage Report 2010/11by International Labor Office

    International Labour Office 2010; US$ 50.00

    The second in a series of ILO reports focusing on wage developments, this volume reviews the global and regional wage trends during the years of the economic and financial crisis of 2008 and 2009. more...