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Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any SituationMcGraw-Hill Education 2005; US$ 9.95 US$ 8.16
Tools for pleasing even the most demanding customers A satisfied customer is a loyal customer, and in today's supercompetitive business economy few things are as crucial to a company's bottom line as the quality of its customer service. This latest title in the popular Perfect Phrases series is just the thing for customer service employees and... more...
- The Crown Publishing Group 2007; US$ 14.99
Servant leadership is leadership the right way ?a better way of being a manager and part of organizational life. Servant leadership will produce fulfilling emotional, psychological, and spiritual rewards for everyone involved. It will enhance productivity, encourage creativity, and benefit the bottom line. In The Servant Leader, top-selling author,... more...
- The Crown Publishing Group 2009; US$ 27.50
The book that shows how to get the job done and deliver results . . . whether you?re running an entire company or in your first management job Larry Bossidy is one of the world?s most acclaimed CEOs, a man with few peers who has a track record for delivering results. Ram Charan is a legendary advisor to senior executives and boards of directors, a... more...
- McGraw-Hill Education 2006; US$ 18.95 US$ 15.54
?So useful you may whistle while you work?- Fortune The original edition of The Disney Way was awarded a coveted ?Best Business Book of the Year? by Fortune magazine. The world's foremost experts on Disney, Bill Capodagli and Lynn Jackson revealed Walt's secret success formula that propelled his company into the highest echelon of business,... more...
- Ebury Publishing 2011; US$ 16.91
This is the worldwide bestselling autobiography of iconic entrepreneur Sir Richard Branson, featuring his take on his latest business ventures, personal achievements and intrepid adventures. In Losing my Virginity , you'll discover how Sir Richard is committed to building a better world through responsible, holistic business practices and ventures... more...
- SAGE Publications 2011; US$ 25.00
SAGE's "A Very Short, Fairly Interesting and Reasonably Cheap Book About" series shies away from the sterilit of conventional textbooks, offering students an informal and accessible overiew of the field that questions and challenges the traditional literature. more...
- Ebury Publishing 2012; US$ 18.32
Do you dream of starting your own business but don?t have any money? What if you could set up a venture with nothing but a good business idea and the determination to make it work? It?s an appealing idea, particularly in the current economic climate where no one has cash to spare and austerity rules the day. In fact, studies show that more people... more...
The Whole Brain Business Book, Second Edition: Unlocking the Power of Whole Brain Thinking in Organizations, Teams, and IndividualsMcGraw-Hill Education 2015; US$ 30.00 US$ 24.60
The long-awaited update of the classic guide to outperforming the competition using Herrmann International's trademark Whole Brain Methodology Packed with new research, updated examples, and more actionable content, The Whole Brain Business Book outlines four basic thinking styles--administrator, talker, problem-solver, dreamer--corresponding... more...
- McGraw-Hill Education 2003; US$ 37.00 US$ 30.34
Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment. Lean... more...