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- Business Expert Press 2011; US$ 19.95
This book develops a new model for lean management. The intent is to demonstrate a model framework consisting of four critical components: leadership, culture, team and tools. The development of the model and these four components will be built from empirical theories reported in the research literature and in successful applications. This framework... more...
- Hyperion 2012; US$ 9.99
The success of Starbucks Coffee Company is one of the most amazing business stories in decades. What started as a single store on Seattle's waterfront has grown into a company with over sixteen hundred stores worldwide and a new one opening every single business day. Just as remarkable as this incredible growth is the fact that Starbucks has managed... more...
- HarperCollins Publishers 2012; Not Available
Can you imagine what it's like to be able to completely clear your mind and experience a deep sense of calm whenever you want? more...
- Hodder & Stoughton 2014; US$ 17.00
Is your career where you want it to be?. In everyday interactions, do people pay you enough attention?. Does your view carry sufficient weight?. This engaging, practical book reveals the 50 secrets you need to get your point across, position yourself for success and punch above your weight. Drawing on research interviews with dozens of influential... more...
- McGraw-Hill Education 2003; US$ 16.95
A groundbreaking guide to mastering the most important leadership skills Great Communication Secrets of Great Leaders gives anyone from managers to executives an unparalleled opportunity to do just that. John Baldoni explores the communication styles of many of the world's most influential leaders and extracts powerful lessons that leaders... more...
- McGraw-Hill Education 2014; US$ 25.00
Build Teams That SUPER PERFORM Every Day It may seem impossible at times but you can increase productivity, innovation, loyalty, and retention in your organization?dramatically. And it's a lot simpler than you think. In fact, it takes only one thing: RESPECT. Carrots and Sticks Don't Work author Paul Marciano teams up with HR guru Clinton... more...
Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any SituationMcGraw-Hill Education 2005; US$ 9.95
Tools for pleasing even the most demanding customers A satisfied customer is a loyal customer, and in today's supercompetitive business economy few things are as crucial to a company's bottom line as the quality of its customer service. This latest title in the popular Perfect Phrases series is just the thing for customer service employees and... more...
- Wiley 2011; US$ 26.95
This practical, real-world guide gives investors all the tools they need to make wise decisions when weighing the value and potential of investment properties. Written for old pros as well as novice investors, this friendly, straightforward guide walks readers step by step through every stage of property analysis. Whether you're buying or selling,... more...