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- Pearson Education 2003; US$ 13.99
Many people have written about creating customer-centered organizations. Michael Basch actually did it--better than anyone else. He was the co-founder of Federal Express, and the VP of Sales, Marketing and Customer Service. He built the systems, created the processes and developed the culture that made FedEx the legend it still is today in customer... more...
- Pearson Education 2003; US$ 16.99
Of organizations that seek strategic change, 70% fail. In Leading Strategic Change,now in paperback, leading consultants J. Stewart Black and Hal B. Gregersen examine the core problem: organizations fail to change because individuals fail to change. Black and Gregersen identify the "brain barriers" that keep strategic change from success--failure... more...
- Pearson Education 2004; US$ 25.99
In the 1990s, in the name of "revolutionary business models," businesses took on massive risks almost without concern. They were burnt -- badly. Today, many companies have become powerfully averse to taking the risks that are essential to long-term success. Now, there's a whole new way to think about risk: one that liberates you to act, while protecting... more...
- Pearson Education 2004; US$ 19.99
Focusing on saving projects in trouble, this hands-on guide identifies the 18 most pervasive causes of project failure: their causes, early warning signs, and how to fix them before it's too late. It tells you how to diagnose problems before they get out of control, and fix them. It also tells you how to keep any project on track, and any career. more...
- Wiley 2005; US$ 45.00 US$ 38.50
THE PROJECT MANAGEMENT CLASSIC-REVISED AND EXPANDED Now Includes Downloadable Forms and Worksheets Projects are becoming the heart of business. This comprehensive revision of the bestselling guide to project management explains the processes, practices, and management techniques you need to implement a successful project culture within your team... more...
- Wiley 2007; US$ 80.00 US$ 69.33
Measure What Matters to Customers reveals how to capitalize on Key Predictive Indicators (KPIs), the innovative measures that define the success of your enterprise as your customers do. If you want to increase your company's profits by working smarter, this is the book for you. more...
- Springer US 2006; US$ 159.99
Mutual funds are the dominant form of investment companies in the United States today, with approximately $7 trillion in assets under management. Over the past half century an important body of academic research has addressed various issues about the nature of these companies. These works focus on a wide range of topics, including fund performance,... more...
- Springer US 2006; US$ 106.66
Investment Management and Mismanagement: History, Findings, and Analysis will present the reader with: (1) a brief overview of portfolio management and its historical evolution , (2) the findings of a substantial amount of academic research into the performance of portfolio managers, (3) the various issues associated with both institutional and individual... more...
- Wiley 2008; US$ 50.00 US$ 42.50
Best Practices in Lean Six Sigma Process Improvement reveals how to refocus lean/six sigma processes on what author Richard Schonberger—world-renowned process improvement pioneer—calls "the Golden Goals": better quality, quicker response, greater flexibility, and higher value. This manual shows you how it can be done, employing success... more...