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- Wiley 2010; US$ 24.95 US$ 20.99
Combine social media with traditional marketing techniques for breakthrough results! While social media is doing much to change the marketing landscape, it doesn't mean you have to take an either/or approach between it and more traditional methods. And the Clients Went Wild! gives you the tools to take an eclectic approach and pick the best,... more...
- Goodfellow Publishers Ltd 2011; US$ 9.49
This case study is part of the Contemporary Cases Online series. The series provides critical case studies that are original, flexible, challenging, controversial and research-informed, driven by the needs of teaching and learning. more...
- The Crown Publishing Group 2011; US$ 16.95
Sure-Fire, Can't-Miss Tips, Techniques, and Ideas for Building Lifelong Customer Loyalty Imagine having the customer-service secrets of the world's most successful businesses right at your fingertips . With this book you can! Authors Donna Greiner and Theodore Kinni spent five years uncovering how Nordstrom, Southwest Airlines, Ritz-Carlton,... more...
- Marshall Cavendish 2012; US$ 5.00
Every company, product and service is considered to be a brand today. How you manage and grow that brand can make or break your business. This book contains 100 great branding ideas, extracted from the worlds best companies. more...
- AMACOM 2009; US$ 19.95
The ultimate activity guide to mastering the art of exceptional customer service. more...
- Wiley 2004; US$ 55.00 US$ 46.99
"Troy Waugh—'the rainmakers' rainmaker'—has provided a well-designed blueprint for selling professional services that skillfully draws upon his more than thirty years in the field. This practical, highly focused guide to the selling process can help our firms achieve sales successes measured not only by effort but also by bottom-line results."... more...
- HRD Press 2007; US$ 14.95
Avoid common mistakes made with customers and increase your chance of business survival 101 Ways to Build a Better Relationship with Your Customers. Building better customer relationships is not just something that would be nice to do – it is something you must do if you expect to be successful in business today. This book contains 101 useful... more...
- Allen & Unwin 2008; US$ 22.68
The essential handbook for anyone looking to get involved with the network marketing industry. more...