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- Hodder & Stoughton 2010; US$ 31.99
Whether you work group stretches from here to Dubai or can easily meet in a conference room down the hall, anger and frustration are easy to come by when others don?t do things your way, follow directions, or respond the way you think they should. But when emotions manage workplace relationships, the result is conflict, disengagement, and low morale.... more...
- Good Books 2009; US$ 4.95
The best way to change the world may be one organization at a time. With this ambitious claim, the authors of this highly readable primer provide insightful analysis for evaluating and improving the health of any organization. They advocate a "systems approach," which views organizations as living systems, interconnected in their various... more...
- Thorogood Publishing 2004; US$ 16.95
This is a comprehensive guide to using the telephone in business featuring numerous examples of best practice, how to use it for selling, gaining appointments and recovery of debt in a credit collection situation. more...
- HRD Press 2008; US$ 99.95
Are you maximizing every opportunity to connect with participants before, during and after training? This is the key to optimizing the learning experience of every individual and the focus of these 125 tested and proven-effective activities for trainers. The Activities are grouped under five critical points of contact trainers have with participants.... more...
- Berrett-Koehler Publishers 2008; US$ 19.95
In this groundbreaking new book, Jamie and Maren Showkeir take something people typically think of as merely functional?ordinary conversation?and show how it can lead to a workforce that is engaged and energized or to one that is alienated and uninspired. All too often workplace conversations create what the authors call parent-child relationships.... more...
- Berrett-Koehler Publishers 2001; US$ 18.95
You are not in charge and you want to make a difference: that is the dilemma. You may not know who is in charge in today's changing, temporary, and virtual organizations, but you know you are not! You are searching for ways to contribute through the work you do and gain some personal satisfaction in the process. This book can help you do just that.... more...
- Allen & Unwin 2009; US$ 18.17
An invaluable (and laugh-out-loud funny) reference for anyone who works in an office, Inhuman Resources turns the spotlight on the toxic individuals in today's workplace, providing insights into their childhood, character traits, their future demise/success, and most importantly how they spread more...
- Wiley 2009; US$ 39.95 US$ 33.99
What Steven J. Stein found out about creating and sustaining great workplaces The proprietary and cutting-edge research carried out by the author led to outcomes that shed new light on management practice and strategy. The 7 Keys presented in this book, when implemented, will produce immediate results and long-term enhanced performance. You will... more...
- Crown/Archetype 2010; US$ 12.95
Leave hunt-and-peck to the chickens. Effective and efficient keyboarding is more than tapping the correct letter. Designed for individual and classroom use, this book teaches you to react to letters instead of finding them on the keyboard. This breakthrough guide brims with step-by-step exercises for keyboarding with ease. Develop your digital dexterity... more...