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Most popular at the top

  • The Concise Guide to Telephone Tacticsby Neil Thomas

    Thorogood Publishing 2004; US$ 16.95

    This is a comprehensive guide to using the telephone in business featuring numerous examples of best practice, how to use it for selling, gaining appointments and recovery of debt in a credit collection situation. more...

  • The Fast Facilitatorby Anthony Landale; Mica Douglas

    HRD Press 2008; US$ 99.95

    Are you maximizing every opportunity to connect with participants before, during and after training? This is the key to optimizing the learning experience of every individual – and the focus of these 125 tested and proven-effective activities for trainers. The Activities are grouped under five critical points of contact trainers have with participants.... more...

  • Authentic Conversationsby James D. Showkeir; Maren S. Showkeir

    Berrett-Koehler Publishers 2008; US$ 19.95

    In this groundbreaking new book, Jamie and Maren Showkeir take something people typically think of as merely functional?ordinary conversation?and show how it can lead to a workforce that is engaged and energized or to one that is alienated and uninspired. All too often workplace conversations create what the authors call parent-child relationships.... more...

  • Getting Things Done When You Are Not in Chargeby Geoffrey M Bellman

    Berrett-Koehler Publishers 2001; US$ 18.95

    You are not in charge and you want to make a difference: that is the dilemma. You may not know who is in charge in today's changing, temporary, and virtual organizations, but you know you are not! You are searching for ways to contribute through the work you do and gain some personal satisfaction in the process. This book can help you do just that.... more...

  • Inhuman Resourcesby Michael Stanford

    Allen & Unwin 2009; US$ 18.17

    An invaluable (and laugh-out-loud funny) reference for anyone who works in an office, Inhuman Resources turns the spotlight on the toxic individuals in today's workplace, providing insights into their childhood, character traits, their future demise/success, and most importantly how they spread more...

  • Make Your Workplace Greatby Steven J. Stein

    Wiley 2009; US$ 39.95 US$ 27.96

    What Steven J. Stein found out about creating and sustaining great workplaces The proprietary and cutting-edge research carried out by the author led to outcomes that shed new light on management practice and strategy. The 7 Keys presented in this book, when implemented, will produce immediate results and long-term enhanced performance. You will... more...

  • Keyboarding Made Simpleby Leigh E. Zeitz

    Crown/Archetype 2010; US$ 12.95

    Leave hunt-and-peck to the chickens. Effective and efficient keyboarding is more than tapping the correct letter. Designed for individual and classroom use, this book teaches you to react to letters instead of finding them on the keyboard. This breakthrough guide brims with step-by-step exercises for keyboarding with ease. Develop your digital dexterity... more...

  • Successfully Choosing Your EMRby Arthur Gasch; Betty Gasch

    Wiley 2010; US$ 76.95 US$ 66.69

    The Electronic Medical Record (EMR) - is the essential underpinning of any significant healthcare reform and is the more comprehensive record than the Electronic Health Record (EHR). This book clarifies the Crucial Decisions that result in successful EMR adoption and avoidance of expensive EMR mistakes. It provides timely insight in leveraging ARRA/HiTech,... more...

  • Virtual Team Successby Richard Lepsinger; Darleen DeRosa

    Wiley 2010; US$ 69.00 US$ 59.80

    Praise for Virtual Team Success "There's no school for this yet, but when the first is established, Virtual Team Success: A Practical Guide for Working and Leading from a Distance will certainly be the core curriculum." —Jessica Lipnack and Jeffrey Stamps, CEO and co-founders, NetAge "Virtual Team Success is a must have for anyone managing... more...

  • Making Work Visibleby Margaret H. Szymanski; Jack Whalen

    Cambridge University Press 2011; US$ 36.00 US$ 29.52

    An overview of Xerox's social science tradition, with detailed case studies that show how client engagement was conducted over time. more...