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Office Management

Most popular at the top

  • Best Practices: Managing Peopleby Barry Silverstein

    HarperCollins 2009; US$ 10.99

    In today's hypercompetitive business climate, managers who help employees achieve their individual potential stand to get?and stay?ahead. Managing People , a comprehensive and essential resource for any manager on the run, shows you how. Learn to: Delegate the right work to the right employee Motivate people to outperform the competition Establish... more...

  • The Concise Guide to Telephone Tacticsby Neil Thomas

    Thorogood Publishing 2004; US$ 16.95

    This is a comprehensive guide to using the telephone in business featuring numerous examples of best practice, how to use it for selling, gaining appointments and recovery of debt in a credit collection situation. more...

  • What the Customer Wants You to Knowby Ram Charan

    Penguin Group US 2007; US$ 21.95

    From the bestselling author of What the CEO Wants You to Know ?how to rethink sales from the outside in ?We have to face the truth: the process of selling is broken . Customers have more choices and are under intense pressure. Yet few companies are facing this reality. When they don?t, a lingering malaise sets in.? More than ever these days,... more...

  • The Fast Facilitatorby Anthony Landale; Mica Douglas

    HRD Press 2008; US$ 99.95

    Are you maximizing every opportunity to connect with participants before, during and after training? This is the key to optimizing the learning experience of every individual – and the focus of these 125 tested and proven-effective activities for trainers. The Activities are grouped under five critical points of contact trainers have with participants.... more...

  • Inhuman Resourcesby Michael Stanford

    Allen & Unwin 2009; US$ 18.17

    An invaluable (and laugh-out-loud funny) reference for anyone who works in an office, Inhuman Resources turns the spotlight on the toxic individuals in today's workplace, providing insights into their childhood, character traits, their future demise/success, and most importantly how they spread more...

  • Monday Morning Motivationby David Cottrell

    HarperCollins 2009; US$ 17.99

    From David Cottrell, author of Monday Morning Choices and Monday Morning Mentoring , comes Monday Morning Motivation , the latest addition to his Monday Morning series. This step-by-step guide explains how to generate the positive energy found in successful organizations, providing readers with the tools to discover Synchronization, Speed, Communication,... more...

  • The Human Side of Outsourcingby Stephanie J. Morgan

    Wiley 2012; US$ 89.95

    The Human Side of Outsourcing considers outsourcing from both management and staff perspectives. The book includes chapters on cultural and individual differences, the life-cycle approach, best practices, and recruitment, as well as featuring informative case studies from the field. Practitioner-focused but with a strong foundation in theory and... more...

  • Make Your Workplace Greatby Steven J. Stein

    Wiley 2009; US$ 39.95

    What Steven J. Stein found out about creating and sustaining great workplaces The proprietary and cutting-edge research carried out by the author led to outcomes that shed new light on management practice and strategy. The 7 Keys presented in this book, when implemented, will produce immediate results and long-term enhanced performance. You will... more...

  • Keyboarding Made Simpleby Leigh E. Phd Zeitz

    Crown Publishing Group 2010; US$ 12.95

    Leave hunt-and-peck to the chickens. Effective and efficient keyboarding is more than tapping the correct letter. Designed for individual and classroom use, this book teaches you to react to letters instead of finding them on the keyboard. This breakthrough guide brims with step-by-step exercises for keyboarding with ease. Develop your digital dexterity... more...

  • Kids! Picture Yourself Crochetingby maranGraphics Inc.

    Course Technology PTR 2008; US$ 12.99

    Can you picture yourself crocheting? Crocheting is a fun activity that is easy to learn and requires only a ball of yarn and a crochet hook to practice. Kids! Picture Yourself Crocheting shows how you can quickly create a variety of useful crochet projects ranging from decorative items, such as lace doilies, to more functional items, such as scarves,... more...