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Office Management

Most popular at the top

  • A Survival Guide for Working with Bad Bossesby Gini Graham Scott

    AMACOM 2005; US$ 15.00

    For anyone stuck with the "boss from hell," here's a must-have manual. more...

  • The Concise Guide to Telephone Tacticsby Neil Thomas

    Thorogood Publishing 2004; US$ 16.95

    This is a comprehensive guide to using the telephone in business featuring numerous examples of best practice, how to use it for selling, gaining appointments and recovery of debt in a credit collection situation. more...

  • The Fast Facilitatorby Anthony Landale; Mica Douglas

    HRD Press 2008; US$ 99.95

    Are you maximizing every opportunity to connect with participants before, during and after training? This is the key to optimizing the learning experience of every individual – and the focus of these 125 tested and proven-effective activities for trainers. The Activities are grouped under five critical points of contact trainers have with participants.... more...

  • Authentic Conversationsby James D. Showkeir; Maren S. Showkeir

    Berrett-Koehler Publishers 2008; US$ 19.95

    In this groundbreaking new book, the Showkeirs take something people typically think of as merely functional?ordinary conversations?and show the power they have to create, sustain, and change the very nature of workplace culture. Conversations can lead to an engaged and energized workforce, or to one that is alienated and uninspired. If you want to... more...

  • Getting Things Done When You Are Not in Chargeby Geoffrey M Bellman

    Berrett-Koehler Publishers 2001; US$ 18.95

    You are not in charge and you want to make a difference: that is the dilemma. You may not know who is in charge in today's changing, temporary, and virtual organizations, but you know you are not! You are searching for ways to contribute through the work you do and gain some personal satisfaction in the process. This book can help you do just that.In... more...

  • Inhuman Resourcesby Michael Stanford

    Allen & Unwin 2009; US$ 18.17

    An invaluable (and laugh-out-loud funny) reference for anyone who works in an office, Inhuman Resources turns the spotlight on the toxic individuals in today's workplace, providing insights into their childhood, character traits, their future demise/success, and most importantly how they spread more...

  • Keyboarding Made Simpleby Leigh E. Zeitz

    Crown/Archetype 2010; US$ 12.95

    Leave hunt-and-peck to the chickens. Effective and efficient keyboarding is more than tapping the correct letter. Designed for individual and classroom use, this book teaches you to react to letters instead of finding them on the keyboard. This breakthrough guide brims with step-by-step exercises for keyboarding with ease. Develop your digital dexterity... more...

  • Making Work Visibleby Margaret H. Szymanski; Jack Whalen

    Cambridge University Press 2011; US$ 36.00

    An overview of Xerox's social science tradition, with detailed case studies that show how client engagement was conducted over time. more...

  • Well-beingby Ivan Robertson; Professor Cary Cooper

    Palgrave Macmillan 2011; US$ 48.00

    High levels of well-being at work is good for the employee and the organization. It means lower sickness-absence levels, better retention and more satisfied customers. People with higher levels of well-being live longer, have happier lives and are easier to work with. This book shows how to improve well-being in your organization. more...

  • Psychology at Workby Peter Warr

    Penguin Books Ltd 2002; US$ 23.96

    Applied psychology in work settings has made considerable progress in the 30 years since the original version of this book was published. This new collection of essays aims to illustrate both the empirical and practical richness of the field as wellas its theoretical development. The chapters cover psychological processes, the study of groups and workteams,... more...