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Office Management

Most popular at the top

  • Perfect Phrases for Business Lettersby Ken O'Quinn

    McGraw-Hill Education 2005; US$ 11.00

    Whether it?s writing a proposal, motivating employees, or reaching out to customers, the Perfect Phrases series has the tools you need for precise, effective communication. Distilling complex ideas into specific phrases that diplomatically and honestly depict the concepts at hand, this invaluable series provides: The best techniques to communicate... more...

  • Coaching for Improved Work Performance, Revised Editionby Ferdinand Fournies

    McGraw-Hill Education 1999; US$ 20.00

    Managing employees in today?s rapidly evolving workplace can sometimes feel like negotiating a minefield. Such recent new trends as flextime, telecommting, 360-degree feedback, the flattening of hierarchies, and the increased use of temps and contract workers present tough new challenges for supervisors in every field. This timely, completely revised... more...

  • Interviewing Techniques for Managersby Carolyn Thompson

    McGraw-Hill Education 2002; US$ 19.95

    Interview Strategies for Always Getting the Information You Need For managers, interviewing is about gathering useful information in every face-to-face encounter, from project planning meetings to client discussions to speaking with prospective employees. Interviewing Techniques for Managers shows you how to master every aspect of the interview... more...

  • The Dictionary of Corporate Bullshitby Lois Beckwith

    Crown/Archetype 2006; US$ 9.95

    This caustically funny Webster?s of the workplace cuts to the true meaning of the inane argot spouted in cubicles and conference rooms across the land. At a price even an intern can afford and in a handy paperback format that won?t weigh down your messenger bag or briefcase, The Dictionary of Corporate Bullshit is a hilarious guide to the smoke-screen... more...

  • A Survival Guide for Working with Bad Bossesby Gini Graham Scott

    AMACOM 2005; US$ 15.00

    For anyone stuck with the "boss from hell," here's a must-have manual. more...

  • Best Practices: Managing Peopleby Barry Silverstein

    HarperCollins 2009; US$ 10.99

    In today's hypercompetitive business climate, managers who help employees achieve their individual potential stand to get?and stay?ahead. Managing People , a comprehensive and essential resource for any manager on the run, shows you how. Learn to: Delegate the right work to the right employee Motivate people to outperform the competition Establish... more...

  • The Concise Guide to Telephone Tacticsby Neil Thomas

    Thorogood Publishing 2004; US$ 16.95

    This is a comprehensive guide to using the telephone in business featuring numerous examples of best practice, how to use it for selling, gaining appointments and recovery of debt in a credit collection situation. more...

  • What the Customer Wants You to Knowby Ram Charan

    Penguin Publishing Group 2007; US$ 21.95

    From the bestselling author of What the CEO Wants You to Know ?how to rethink sales from the outside in ?We have to face the truth: the process of selling is broken . Customers have more choices and are under intense pressure. Yet few companies are facing this reality. When they don?t, a lingering malaise sets in.? More than ever these days,... more...

  • The Fast Facilitatorby Anthony Landale; Mica Douglas

    HRD Press 2008; US$ 99.95

    Are you maximizing every opportunity to connect with participants before, during and after training? This is the key to optimizing the learning experience of every individual – and the focus of these 125 tested and proven-effective activities for trainers. The Activities are grouped under five critical points of contact trainers have with participants.... more...

  • Authentic Conversationsby James D. Showkeir; Maren S. Showkeir

    Berrett-Koehler Publishers 2008; US$ 19.95

    AUTHENTIC CONVERSATIONS Moving from Manipulation to Truth and Commitment In this groundbreaking new book, the Showkeirs take something people typically think of as merely functional?ordinary conversations?and show the power they have to create, sustain, and change the very nature of workplace culture. Conversations can lead to an engaged and energized... more...