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Office Management

Most popular at the top

  • Best Practices: Managing Peopleby Barry Silverstein

    HarperCollins 2009; US$ 10.99

    In today's hypercompetitive business climate, managers who help employees achieve their individual potential stand to get?and stay?ahead. Managing People , a comprehensive and essential resource for any manager on the run, shows you how. Learn to: Delegate the right work to the right employee Motivate people to outperform the competition Establish... more...

  • The Concise Guide to Telephone Tacticsby Neil Thomas

    Thorogood Publishing 2004; US$ 16.95

    This is a comprehensive guide to using the telephone in business featuring numerous examples of best practice, how to use it for selling, gaining appointments and recovery of debt in a credit collection situation. more...

  • What the Customer Wants You to Knowby Ram Charan

    Penguin Publishing Group 2007; US$ 21.95

    From the bestselling author of What the CEO Wants You to Know ?how to rethink sales from the outside in ?We have to face the truth: the process of selling is broken . Customers have more choices and are under intense pressure. Yet few companies are facing this reality. When they don?t, a lingering malaise sets in.? More than ever these days,... more...

  • The Fast Facilitatorby Anthony Landale; Mica Douglas

    HRD Press 2008; US$ 99.95

    Are you maximizing every opportunity to connect with participants before, during and after training? This is the key to optimizing the learning experience of every individual – and the focus of these 125 tested and proven-effective activities for trainers. The Activities are grouped under five critical points of contact trainers have with participants.... more...

  • Authentic Conversationsby James D. Showkeir; Maren S. Showkeir

    Berrett-Koehler Publishers 2008; US$ 19.95

    AUTHENTIC CONVERSATIONS Moving from Manipulation to Truth and Commitment In this groundbreaking new book, the Showkeirs take something people typically think of as merely functional?ordinary conversations?and show the power they have to create, sustain, and change the very nature of workplace culture. Conversations can lead to an engaged and energized... more...

  • Inhuman Resourcesby Michael Stanford

    Allen & Unwin 2009; US$ 18.17

    An invaluable (and laugh-out-loud funny) reference for anyone who works in an office, Inhuman Resources turns the spotlight on the toxic individuals in today's workplace, providing insights into their childhood, character traits, their future demise/success, and most importantly how they spread more...

  • Monday Morning Motivationby David Cottrell

    HarperCollins 2009; US$ 17.99

    From David Cottrell, author of Monday Morning Choices and Monday Morning Mentoring , comes Monday Morning Motivation , the latest addition to his Monday Morning series. This step-by-step guide explains how to generate the positive energy found in successful organizations, providing readers with the tools to discover Synchronization, Speed, Communication,... more...

  • Working for You Isn't Working for Meby Katherine Crowley; Kathi Elster

    Penguin Publishing Group 2009; US$ 16.00

    The guide for anyone who deals with difficult authority figures at work. Sooner or later, we all have to work for someone we can't stand-whether it's an inept supervisor, an undermining department head, or an overly demanding client. When that happens, some people quit, some suffer in silence, and others cope by sulking, obsessing, or retaliating.... more...

  • Make Your Workplace Greatby Steven J. Stein

    Wiley 2009; US$ 39.95

    What Steven J. Stein found out about creating and sustaininggreat workplaces The proprietary and cutting-edge research carried out by theauthor led to outcomes that shed new light on management practiceand strategy. The 7 Keys presented in this book, when implemented,will produce immediate results and long-term enhancedperformance. You will be... more...

  • Kids! Picture Yourself Crochetingby maranGraphics Inc.

    Course Technology PTR 2008; US$ 12.99

    Can you picture yourself crocheting? Crocheting is a fun activity that is easy to learn and requires only a ball of yarn and a crochet hook to practice. Kids! Picture Yourself Crocheting shows how you can quickly create a variety of useful crochet projects ranging from decorative items, such as lace doilies, to more functional items, such as scarves,... more...