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Office Management

  • The Referral of a Lifetimeby Tim Templeton; Ken Blanchard

    Berrett-Koehler Publishers 2016; US$ 20.95

    Your Best Prospects Are Referred Prospects! Nobody likes cold calls. And nobody really needs to make them. The Referral of a Lifetime teaches a step-by-step system that will allow anyone to generate a steady stream of new business through consistent, qualified referrals while retaining and maximizing business with existing customers. Tim Templeton... more...

  • Successful Time Managementby Patrick Forsyth

    Kogan Page 2016; US$ 14.95

    Provides readers with effective ways to manage one's schedule so as to maximize productivity at work and at home and is packed with exercises and action sheets and appendices. more...

  • The Outward Mindsetby The Arbinger Institute

    Berrett-Koehler Publishers 2016; US$ 16.95

    Unknowingly, too many of us operate from an inward mindset?a narrow-minded focus on self-centered goals and objectives. When faced with personal ineffectiveness or lagging organizational performance, most of us instinctively look for quick-fix behavioral band-aids, not recognizing the underlying mindset at the heart of our most persistent challenges.... more...

  • Only Humans Need Applyby Thomas H. Davenport; Julia Kirby

    HarperCollins 2016; US$ 19.99

    An invigorating, thought-provoking, and positive look at the rise of automation that explores how professionals across industries can find sustainable careers in the near future. Nearly half of all working Americans could risk losing their jobs because of technology. It?s not only blue-collar jobs at stake. Millions of educated knowledge workers?writers,... more...

  • Work Cleanby Dan Charnas

    Penguin Books Ltd 2016; US$ 18.32

    Night after night, chefs and their crews are able to multitask and produce in a way that puts deskbound workers to shame. In Work Clean , Dan Charnas uncovers their secret: mise-en-place - the organizational system that transforms the lives of its practitioners through focus and self-discipline. Through interviews with top chefs working in professional... more...

  • Comment être efficace en télétravail ?by Maïlys Charlier; 50 minutes

    Primento Digital 2016; US$ 5.99

    Un guide pratique et accessible pour profiter au mieux des avantages du télétravail ! Comme de plus en plus de travailleurs, vous désirez vous lancer dans l'aventure du télétravail ? Prester une partie de ses heures à la maison est devenu plus aisé depuis quelques années grâce au développement des nouvelles technologies et en a déjà séduit plus... more...

  • Autism Equality in the Workplaceby Janine Booth; John McDonnell

    Jessica Kingsley Publishers 2016; US$ 19.95

    People with autism often find themselves excluded from working life. This practical handbook lays out reasonable, achievable ways in which working environments can be adapted and people with autism included as valuable members of the workforce. more...

  • Lean Office and Service Simplifiedby Drew Locher

    CRC Press 2016; US$ 45.95

    Winner of a 2012 Shingo Research and Professional Publication Award Demystifying the application of Lean methods, Lean Office and Service Simplified: The Definitive How-To Guide goes beyond the basic tools to detail the key concepts of Lean as they apply to office and service environments. It begins by discussing value stream management, followed... more...

  • Applied Concept Mappingby Brian Moon; Robert R. Hoffman; Joseph Novak; Alberto Canas

    CRC Press 2016; US$ 68.95

    The expanding application of Concept Mapping includes its role in knowledge elicitation, institutional memory preservation, and ideation. With the advent of the CmapTools knowledge modeling software kit, Concept Mapping is being applied with increased frequency and success to address a variety of problems in the workplace. Supported by business... more...

  • IT Service Managementby John Sansbury; Ernest Brewster; Aidan Lawes; Richard Griffiths

    BCS Learning & Development Limited 2016; US$ 33.99

    Covering the latest thinking in IT service management, this new edition provides a comprehensive introduction for those preparing for their ITSM foundation exam. more...