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Most popular at the top
- Princeton University Press 2010; US$ 64.00
Econometric models are widely used in the creation and evaluation of economic policy in the public and private sectors. But these models are useful only if they adequately account for the phenomena in question, and they can be quite misleading if they do not. In response, econometricians have developed tests and other checks for model adequacy. All... more...
- Free Press 1990; US$ 21.95
What Do Citicorp, UPS and Marriott have in common? They are "breakthrough" service providers, firms that changed the rules of the game in their respective industries by consistently meeting or exceeding customer needs and expectations. To find out how these companies do it, service management experts James Heskett, Earl Sasser, and Christopher Hart... more...
- Free Press 2009; US$ 25.99
Even today with quality improvement the battle cry of American industry, the quality programs in most companies are limited to "conformance to technical standards," according to quality expert Bradley Gale. While some have ventured a step farther to measure customer satisfaction, few of them, Gale demonstrates, have attempted to track market-perceived... more...
- Free Press 2008; US$ 15.95
At last, in this book, the great paradox of measurement is resolved. According to the authors' original -- and revealing -- research companies that manage by measurement outperform less disciplined competitors by an average three-year return on investment of 80 percent versus an average ROI of 45 percent. Yet few companies have put in place a disciplined... more...
- Free Press 2010; US$ 20.95
With acquisition activity running into the trillions of dollars, the acquisition alternative continues to be the favorite corporate growth strategy of this generation's executives. Unfortunately, creating shareholder value remains the most elusive outcome of these corporate strategies. After decades of research and billions of dollars paid in advisory... more...
- The Crown Publishing Group 2011; US$ 23.00
In this compelling new book, Michael E. Raynor, coauthor of the national bestseller The Innovator?s Solution , shows that Disruption, Clayton M. Christensen?s landmark theory that explains how fringe ideas come to redefine entire markets, not only explains why new businesses emerge and mature companies fall ? it actually helps to predict the future... more...
- Plunkett Research, Ltd. 2010; US$ 299.99
A complete market research guide to the investment, securities and asset management industry?a tool for strategic planning, employment searches or financial research. Contains trends analysis, statistical tables and a glossary. Profiles of the 350 leading global investment and securities industry firms, including addresses, phone numbers and executive... more...
- HarperCollins 2011; US$ 15.99
The Wall Street Journal Guide to the 50 Economic Indicators that Really Matter is a must-have guide for investors. Dow Jones columnist Simon Constable and respected financial historian Robert E. Wright offer valuable tips and insight to help investors forecast and exploit sea changes in the global macroeconomic climate. Unlike other investment handbooks,... more...
- Schäffer-Poeschel Verlag für Wirtschaft Steuern Recht GmbH 2006; US$ 37.31
Wie wirtschaftlich handeln soziale Dienste? Wachsende Ansprüche und stagnierende Einnahmen legen neue Maßstäbe an die Angebote sozialer Unternehmen. Es gilt mehr Effizienz und Kundenzufriedenheit zu erzielen. Doch wie werden finanzielle Mittel optimal eingesetzt? Die Autorin liefert die Werkzeuge und Kennzahlen für die professionelle Steuerung. Dabei... more...
- Institute of Southeast Asian Studies (ISEAS) 2010; US$ 37.50
Launched in 1992, Regional Outlook is an annual publication of the Institute of Southeast Asian Studies, published every January. Designed for the busy executive, professional, diplomat, journalist, or interested observer, Regional Outlook aims to provide a succinct analysis of current political and economic trends shaping the region, and the outlook... more...