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- Free Press 1990; Not Available
What Do Citicorp, UPS and Marriott have in common? They are "breakthrough" service providers, firms that changed the rules of the game in their respective industries by consistently meeting or exceeding customer needs and expectations. To find out how these companies do it, service management experts James Heskett, Earl Sasser, and Christopher Hart... more...
- Oxford University Press, USA 2011; US$ 159.99
This Handbook provides up-to-date coverage of both new and well-established fields in the sphere of economic forecasting. The chapters are written by world experts in their respective fields, and provide authoritative yet accessible accounts of the key concepts, subject matter, and techniques in a number of diverse but related areas. It covers the... more...
- Penguin Group US 2010; US$ 25.95
How government and business can work together to secure our economic future. The 2008 crisis was just the beginning; according to sought-after analyst Eric Janszen, an even bigger financial catastrophe is imminent. Inclined to disbelieve him? He predicted the last two busts months before they happened. Our problems, according to Janszen, are... more...
- Schäffer-Poeschel Verlag für Wirtschaft Steuern Recht GmbH 2006; US$ 41.70
Wie wirtschaftlich handeln soziale Dienste? Wachsende Ansprüche und stagnierende Einnahmen legen neue Maßstäbe an die Angebote sozialer Unternehmen. Es gilt mehr Effizienz und Kundenzufriedenheit zu erzielen. Doch wie werden finanzielle Mittel optimal eingesetzt? Die Autorin liefert die Werkzeuge und Kennzahlen für die professionelle Steuerung. Dabei... more...
- John Wiley & Sons, Ltd. 1998; US$ 14.75
This work provides summaries of the strategic business thinking of a range of business 'gurus', along with an assessment of the impact that these thinkers have had on the business world. It is intended to offer a fast path into the ideas of those who have made a difference. more...
- Allen & Unwin 2000; US$ 27.22
Within firms both large and small, thoughts on strategy have undergone profound changes in the 1990s. The way decision makers come to understand why some firms compete successfully and others fail, and the role managers play in each firm's fate, is very different to the 1980s. This text offers an introduction to the approaches which have made... more...
- Wiley 2002; US$ 29.95
"Making Six Sigma Last is the most practical and helpful resource that I have seen on this subject. George's charisma and charm spill over into this interesting and entertaining book. Using one of George's many analogies, 'this is an upper-deck shot,' and combined with his first book should become the benchmark for Six Sigma learning."-Dan Porter,... more...
- Wiley 2002; US$ 12.99
Fast track route to rock-solid business plans Covers key areas of business planning from understanding why a plan is necessary and what issues it should address to compiling the plan and using it to direct the business and ensure goals are met. Includes the low-down on key planning aids such as swot analysis, the Boston and Ansoff matrices, and practical... more...
- Free Press 1999; US$ 37.00
The ultimate test of corporate strategy, the only reliable measure, is whether it creates economic value for shareholders. Now, in this substantially revised and updated edition of his 1986 business classic, Creating Shareholder Value, Alfred Rappaport provides managers and investors with the practical tools needed to generate superior returns. After... more...