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- SAGE Publications 2006; US$ 68.00
Guiding readers through each stage in the design and implementation of service operations, this book combines lively examples that are easy to relate to with clearly explained theory. Readers are introduced to the main differences between managing services to managing products and given a concise induction into the core principles of operations management.... more...
- McGraw-Hill Education 2008; US$ 27.95
Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Seltman explain how the Clinic implements and maintains... more...
- New Age International Pvt. Ltd., Publishers 2007; US$ 20.00
This book presents lucid treatment of a wide range of issues involved in Production and Operations Management. It focuses on the latest techniques in production planning and control considered to be pivotal for organizations, which aim at maximizing their productivity and profitability. The book further discusses in detail the production system... more...
- Pearson Education 2008; US$ 34.99
To thrive in a world where networks of companies increasingly compete with other networks, managers can no longer focus solely on excellence in planning and execution. In The Spider?s Strategy , top business consultant Amit S. Mukherjee provides the tools you need to sense and respond to unexpected events. He shows why and how managers in your company... more...
- Springer 2006; US$ 139.00
The air cargo market is a B2B service market between air cargo carriers and forwarding companies. Some contracts often leave buyers with an incentive to default if unforeseen price and demand movements occur. This work proposes capacity options as an alternative providing the desired flexibility and shows how to price it through option contracts. more...
- Springer 2009; US$ 169.00
Addresses seaside operations planning problems by investigating berth allocation, quay crane assignment and quay crane scheduling. This work aims for an integrated solution of the planning tasks, respecting existing interrelations between the utilization of quay space and quay cranes. more...
- Crown Publishing Group 2009; US$ 27.50
The book that shows how to get the job done and deliver results . . . whether you?re running an entire company or in your first management job Larry Bossidy is one of the world?s most acclaimed CEOs, a man with few peers who has a track record for delivering results. Ram Charan is a legendary advisor to senior executives and boards of directors, a... more...
- McGraw-Hill Education 2009; US$ 16.95
The secrets to improving operations while maintaining the highest quality How do you operate at maximum efficiency with minimum cost? Manager?s Guide to Operations Management addresses one of the most pressing business issues of our time by offering easy-toimplement advice on creating the most effective, streamlined operations possible.... more...
- Wiley 2013; US$ 222.00
Scheduling is a broad research area and scheduling problems arise from several application domains (production systems, logistic, computer science, etc.). Solving scheduling problems requires tools of combinatorial optimization, exact or approximated algorithms. Flexibility is at the frontier between predictive deterministic approaches and reactive... more...
- Wiley 2010; US$ 110.00
Application integration assembles methods and tools for organizing exchanges between applications, and intra- and inter-enterprise business processes. A strategic tool for enterprises, it introduces genuine reactivity into information systems facing business changes, and as a result, provides a significant edge in optimizing costs. This book analyzes... more...