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- McGraw-Hill Education 2008; US$ 27.95
Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Seltman explain how the Clinic implements and maintains... more...
- SAGE Publications 2006; US$ 68.00
Guiding readers through each stage in the design and implementation of service operations, this book combines lively examples that are easy to relate to with clearly explained theory. Readers are introduced to the main differences between managing services to managing products and given a concise induction into the core principles of operations management.... more...
- New Age International Pvt. Ltd., Publishers 2007; US$ 20.00
This book presents lucid treatment of a wide range of issues involved in Production and Operations Management. It focuses on the latest techniques in production planning and control considered to be pivotal for organizations, which aim at maximizing their productivity and profitability. The book further discusses in detail the production system... more...
- Pearson Education 2008; US$ 34.99
To thrive in a world where networks of companies increasingly compete with other networks, managers can no longer focus solely on excellence in planning and execution. In The Spider?s Strategy , top business consultant Amit S. Mukherjee provides the tools you need to sense and respond to unexpected events. He shows why and how managers in your company... more...
- Springer 2006; US$ 139.00
The air cargo market is a B2B service market between air cargo carriers and forwarding companies. Some contracts often leave buyers with an incentive to default if unforeseen price and demand movements occur. This work proposes capacity options as an alternative providing the desired flexibility and shows how to price it through option contracts. more...
- Springer 2009; US$ 179.00
Addresses seaside operations planning problems by investigating berth allocation, quay crane assignment and quay crane scheduling. This work aims for an integrated solution of the planning tasks, respecting existing interrelations between the utilization of quay space and quay cranes. more...
- AMACOM 2011; US$ 35.00
Your supply chain seems strong and reliable. But what happens when one link breaks? more...
- Wiley 2011; US$ 41.95
The latest thinking, strategies, developments, and technologies to stay current in supply chain management Presenting the core concepts and techniques of supply chain management in a clear, concise and easily readable style, the Third Edition of Essentials of Supply Chain Management outlines the most crucial tenets and concepts of supply chain management.... more...
- McGraw-Hill Education 2011; US$ 40.00
?The Business Process Improvement methodology established by Dr. H. James Harrington and his group brings revolutionary improvement not only in quality of products and services, but also in the business processes.? ?Professor Yoshio Kondo The Book That Goes Beyond Six Sigma and Lean . . . The Next Evolutionary Step in Business Process Management... more...
- McGraw-Hill Education 2012; US$ 30.00
What is the secret behind every successful product? Why are people willing to pay more for a BMW than a Chevrolet? How could Apple iPhones represent only 4% of the world?s cell phone market in 2011 but take in 50% of the profits? The answer is quality. In this provocative new book, bestselling author James L. Adams provides a brilliant, in-depth... more...