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- McGraw-Hill Education 2012; US$ 27.00
A PLAIN ENGLISH GUIDE TO SOLVING REAL-WORLD PROBLEMS WITH SIX SIGMA Six Sigma is one of the most effective strategies for improving processes, creating better products, and boosting customer satisfaction, but business leaders often balk at its reputation for being too complex. Don't fall into that trap. Six Sigma is simple to understand and implement--if... more...
- Pearson Education 2012; US$ 39.99
Profitable innovation doesn?t just happen. It must be managed, measured, and properly executed, and few companies know how to accomplish this effectively. Making Innovation Work presents a formal innovation process proven to work at HP, Microsoft and Toyota, to help ordinary managers drive top and bottom line growth from innovation. The authors... more...
- Taylor and Francis 2009; US$ 80.95
Whether you are establishing a quality management system for the first time or improving your existing system, this best-selling guide to effective quality management using the ISO 9000 family of standards as a framework for business process management (BPM) and improvement is an essential addition to your quality bookshelf. For newcomers to the... more...
- Wiley 2006; US$ 15.99
Craig Kent Gygi began studying and applying the elements of Six Sigma well before they were formalized into today’s renowned breakthrough method. As an engineering graduate student at Brigham Young University in the early 1990s, he integrated these then-unorganized improvement techniques into his research and coaching of student product development... more...
- Taylor and Francis 2012; US$ 44.95
Review of previous edition: "This will be of particular importance to companies that act as suppliers to larger multinational organisations, whose original specifications may not translate readily into local practice". Quality Today Small and medium-sized companies face many challenges today; not least that their larger institutional and multinational... more...
- CRC Press 2012; US$ 76.95
Introduction Questions to Ponder Why TQM Is Important to the Project Manager TQM Project Manager Scenario Total Quality Management Prerequisites Organizational Attributes PDCA?Shewhart Cycle Project Management What Is Program Management? Why TQM Is Not Another Management Fix How to Change the Culture Eliminating Junk Activities Exercises... more...
- Edward Elgar Publishing 2012; US$ 40.00
This comprehensive textbook will become required reading for postgraduate students seeking to understand the principles of service operations management and for undergraduate students specializing in hospitality, tourism or the public sector. It will also serve as a handbook for operations managers in service organizations as they seek to develop and... more...
- CRC Press 2011; US$ 21.95
Overview Why I Wrote the Basics of Process Mapping Key Features of Each Map Three Views of the Same Work Introduction to Phil?s Quick Lube Overview of an Oil Change?Work Sequence Thinking about Work What Is Work? Work: A Working Definition Why this Matters Work: Boundaries, Components, Features, and Properties Work Is a System; It Consists... more...
- Ashgate Publishing Ltd 2012; US$ 119.95
Practical Schedule Risk Analysis, contains a complete treatment of schedule risk analysis from basic to advanced concepts. Benefits of the process, relationship to traditional critical path method scheduling and to project management, the role of the corporate culture in ensuring success and the criticality of collecting risk data are emphasized for... more...