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Quality Control

  • What Great Service Leaders Know and Doby James L. Heskett; W. Earl Sasser; Leonard A. Schlesinger

    Berrett-Koehler Publishers 2015; US$ 34.95

    Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service. Now they test their ideas against the actual experiences of successful and unsuccessful practitioners, as well as against demands of the future, in a book service leaders around the world will use as a guide for years to... more...

  • What Great Service Leaders Know and Doby James L. Heskett; W. Earl Sasser; Leonard A. Schlesinger

    Berrett-Koehler Publishers 2015; US$ 34.95

    Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service. Now they test their ideas against the actual experiences of successful and unsuccessful practitioners, as well as against demands of the future, in a book service leaders around the world will use as a guide for years to... more...

  • The 5S Playbookby Chris A. Ortiz

    CRC Press 2015; US$ 39.95

    A powerful and effective Lean tool, 5S can help prevent company failure and launch an organization into world-class operational excellence. Until now, however, there has been a need for a book with detailed step-by-step guidelines on how to properly implement 5S (Sort, Set in Order, Scrub, Standardize, Sustain) and the visual workplace. Complete with... more...

  • Lean-Driven Innovationby Norbert Majerus

    CRC Press 2015; US$ 49.95

    In 2005, Goodyear?s research and development (R&D) engine was not performing up to its full potential. The R&D organization developed high-quality tires, but the projects were not always successful. Goodyear embarked on a major initiative to transform its innovation creation processes by learning, understanding, and applying lean product development... more...

  • Mistake Proofing for Lean Healthcareby Samuel MD Carlson; Maura May

    CRC Press 2015; US$ 28.95

    The principles of mistake proofing, long used to eliminate errors and defects across a range of industries, are now being applied in healthcare organizations around the world to help ensure patient safety, improve services, and eliminate waste. Mistake Proofing for Lean Healthcare is based on the definitive mistake-proofing philosophy and system... more...

  • The SAGE Encyclopedia of Quality and the Service Economyby Su Mi Dahlgaard-Park

    SAGE Publications 2015; US$ 300.00

    Society, globally, has entered into what might be called the ?service economy.? Services now constitute the largest share of GDP in most countries and provide the major source of employment in both developed and developing countries. Services permeate all aspects of peoples? lives and are becoming inseparable from most aspects of economic activity.... more...

  • Resource Allocation Problems in Supply Chainsby K. Ganesh; R. A. Malairajan; Sanjay Mohapatra

    Emerald Group Publishing Limited 2015; US$ 85.00

    Resource Allocation is the utilization of available resources in the system. This book focuses on development of models for 6 new, complex classes of RA problems in Supply Chain networks, focusing on bi-objectives, dynamic input data, and multiple performance measure based allocation and integrated allocation, and routing with complex constraints. more...

  • Public Service Operations Managementby Zoe J. Radnor; Nicola Bateman; Ann Esain; Maneesh Kumar; Sharon J. Williams; David M. Upton

    Taylor and Francis 2015; US$ 155.00

    How do policy makers and managers square the circle of increasing demand and expectations for the delivery and quality of services against a backdrop of reduced public funding from government and philanthropists? Leaders, executives and managers are increasingly focusing on service operations improvement. In terms of research, public services are... more...

  • Managing Qualityby Barrie G. Dale

    Wiley 2015; US$ 65.00

    "Managing Quality" reflects contemporary developments and includes information on the latest international standards and the excellence model. It should provide readers with an understanding of the principles of TQM whilst explaining the links between TQM theories and other business models. more...

  • Supply Chain Constructionby William T. Walker

    CRC Press 2015; US$ 79.95

    All too often, entrepreneurs start small businesses unaware of their need for a supply chain network. And, large companies are acquired and their product lines merged with little regard for supply chain network integration and rationalization. Written for practitioners by a practitioner with 40 years of experience, Supply Chain Construction: The... more...