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Quality Control

  • The Pocket Guide to the Baldrige Criteria (5-Pack)by Mark Graham Brown

    Taylor and Francis 2014; US$ 37.95

    Updated yearly to match changing requirements, this guide is designed to help you understand the criteria for the Malcolm Baldrige National Quality Award . The Baldrige criteria are being used by thousands of organizations around the world to evaluate their progress toward becoming the best in their fields. This 16th edition of The Pocket Guide... more...

  • Global Logisticsby Donald Waters; Stephen Rinsler

    Kogan Page 2014; US$ 70.00

    The world of logistics is constantly evolving and in the same way, the seventh edition of this established book has evolved to represent the current trends, best practice and latest thinking in global logistics. It serves as a forum allowing the contributors, a range of acknowledged sector specialists, to discuss key logistics issues and share their... more...

  • Performance Hubsby Marc Roberts

    Taylor and Francis 2014; US$ 43.95

    A must-read for all managers, leaders, and change agents, Performance Hubs: Engaging Teams in Focused Continuous Improvement supplies a proven system for engagement that allows teams to use their own data, understand the need for performance improvement, and drive improvements at their own level. Highlighting common pitfalls in improvement initiatives,... more...

  • Statistical Process Control for Managersby Victor E. Sower

    Business Expert Press 2014; US$ 19.95

    If you have been frustrated by very technical statistical process control (SPC) training materials, then this is the book for you. This book focuses on how SPC works and why managers should consider using it in their operations. It provides you with a conceptual understanding of SPC so that appropriate decisions can be made about the benefits of incorporating... more...

  • The Basics of Project Evaluation and Lessons Learned, Second Editionby Willis H. Thomas

    Taylor and Francis 2014; US$ 24.95

    For some organizations, Lessons Learned (LL) is an informal process of discussing and recording project experiences during the closure phase. For others, LL is a formal process that occurs at the end of each phase of a project. Regardless of when they are performed, if you are a project team member, chances are you will soon be required to present... more...

  • Inverting the Paradox of Excellenceby Vivek Kale

    Taylor and Francis 2014; US$ 59.95

    Over time, overemphasis and adherence to the same proven routines that helped your organization achieve success can also lead to its decline resulting from organizational inertia, complacency, and inflexibility. Drawing lessons from one of the best models of success, the evolutionary model, Inverting the Paradox of Excellence explains why your... more...

  • Investigative Interviewingby Eugene F. SPHR) Ferraro (CPP

    Taylor and Francis 2014; US$ 79.95

    There are few skills more important to the modern fact finder than the ability to obtain information through effective interviewing. While most interviewing books are intended for law enforcement, they often present harsh and accusatory techniques that can be counterproductive in private sector investigations. I nvestigative Interviewing: Psychology,... more...

  • Leadersightsby David Veech

    Taylor and Francis 2014; US$ 49.95

    This book focuses on how organizations of all types can create a leader development system that defines critical leader behaviors, gives simple techniques for building and improving the skills that drive those behaviors, and gives a mechanism for monitoring and enforcing those behaviors. It spells out how leaders can do the same for their employees;... more...

  • Out of the Box Thinking for Successful Managersby William F. Roth

    Taylor and Francis 2014; US$ 49.95

    During the author?s decades of experience consulting in the corporate world and teaching management theory at the university level, he has often questioned many modern-day management practices. For example, why do so many companies have evaluation and reward systems that force employees to compete against each other while these same organizations... more...

  • The Basics of Hoshin Kanriby Randy K. Kesterson

    Taylor and Francis 2014; US$ 19.95

    The problem with most Hoshin Kanri books is that they describe a complex methodology that is overwhelming to most leaders and their organizations. The need to essentially change the culture of the entire organization to make Hoshin work isn?t practical for most companies when first starting out. The Basics of Hoshin Kanri uses an easy-to-follow... more...