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- Taylor and Francis 2007; US$ 41.95
From the best-selling quality management author, David Hoyle, Quality Management Essentials is the perfect brief, yet authoritative, introduction to the fundamentals of quality management. Quality in organizations, large or small, is achieved with intelligent use of various concepts, principles, tools and techniques. For those coming to the subject... more...
- Taylor and Francis 2013; US$ 38.95
Another new book in the popular and original series of pictorial guides - John Oakland cuts through the complex concepts and confusing jargon associated with implementing Total Quality, and Peter Morris presents the information in his inimitable pictorial style. This book will show students and managers what they need to understand about TQM in the... more...
- Wiley 2005; US$ 144.00
A roadmap to consistent, high-quality service for any organization A service is typically something created to serve a paying customer, whether internal or external. Some services consist of several processes linked together while others consist of a single process. This book introduces Design for Six Sigma (DFSS), an easy-to-master, yet highly... more...
- Wiley 2009; US$ 19.00
The Carver Policy Governance Guide series includes six booklets that offer board members a description of John Carver's Policy Governance model of board leadership. Policy Governance enables a board to fulfill its accountability to its organization's "owners," whether the owners are association members, city residents, company shareholders, or a... more...
- Wiley 2006; US$ 15.99
Craig Kent Gygi began studying and applying the elements of Six Sigma well before they were formalized into today’s renowned breakthrough method. As an engineering graduate student at Brigham Young University in the early 1990s, he integrated these then-unorganized improvement techniques into his research and coaching of student product development... more...
Measuring ROI in Healthcare: Tools and Techniques to Measure the Impact and ROI in Healthcare Improvement Projects and ProgramsMcGraw-Hill Education 2013; US$ 35.00
VICTOR V. BUZACHERO is corporate senior vice president with Scripps Health and former chairman of the American Hospital Association Solutions Board. JACK PHILLIPS, PhD , is the author or editor of more than 60 books. He conducts workshops, provides consulting services, and speaks at conferences globally. PATRICIA PULLIAM PHILLIPS, PhD ,... more...
- McGraw-Hill Education 2012; US$ 40.00
Foreword: Kaizen by Everyone, Everyday, Everywhere Ch 1 Kaizen as a Complete Management System Ch 2 Gemba Kaizen --Case 1: Gemba Kaizen at a Farm in Africa Ch 3 How to Sustain Continuous Improvement Ch 4 Continuously Improving SQDC at the Gemba --Case 2: Measuring the Right Things Ch 5 Standards --Case 3: Oil Platform Maintenance --Case 4:... more...
- McGraw-Hill Education 2005; US$ 89.95
RIGORIOUS STATISTICAL TOOLS TO MAXIMIZE ANY LEAN SIX SIGMA PROJECT This results-driven, meticulously written guide from top Six Sigma expert Alastair Muir provides direct access to powerful mathematical tools, real-life examples from a range of business sectors, and worked equations that will make any Lean Six Sigma project yield maximum benefits.... more...
- McGraw-Hill Education 2011; US$ 20.00
Jeffrey K. Liker is the author of the bestselling The Toyota Way and 10 other related books. He is a professor of industrial and operational engineering at the University of Michigan and consults and speaks through his own consulting firm and The Toyota Way Academy. Timothy N. Ogden is cofounder of Sona Partners and a writer and editor who... more...
- McGraw-Hill Education 2003; US$ 89.95
THIS WAY TO ROBUST DESIGN AND PRODUCTS! FOLLOW THE DOTTED LINE TO SIX SIGMA QUALITY The attraction of Six Sigma is obvious ? designs that work, fewer defects in manufacturing, lowered production costs, and greater customer satisfaction. With these pluses, it?s no wonder the world?s leading companies are adopting the Six Sigma approach to... more...