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- Taylor and Francis 2002; US$ 385.00
The concept of Quality Management began in the manufacturing sector, but a growing concern with quality in other areas of the economy has led to its wider application in service industries, government, education, and other not-for-profit agencies. A great quantity of material related to quality management has been produced in recent years, much of... more...
- Taylor and Francis 2012; US$ 105.00
'Oakland on the New Quality Management' shows managers how to implement a Total Quality Management strategy throughout all activities and thereby achieve top quality performance overall, not just focusing on product or service quality. The text addresses the issues of implementing TQM, teamwork, and changes in culture, and emphasizes the integration... more...
- Taylor and Francis 2006; US$ 65.95
Organizations in the construction industry struggle with three key issues: quality management or better meeting customer expectations, supply chain management or more effectively working with suppliers to provide a seamless service to customers, and knowledge management, the challenge of learning between collaborating organisations and between people... more...
- Taylor and Francis 2007; US$ 59.95
Internal Auditing is an essential tool for managing compliance with health and safety, environmental safety and quality standards. Increasingly these three areas are audited by the same professionals to proliferating standards (e.g. OHSAS 18001 for health and safety, ISO 9001 for quality, ISO 14001 for environment). This book delivers a powerful and... more...
- Taylor and Francis 2012; US$ 51.95
This is the third edition of one of world's most respected and successful books on branding. Written by an internationally acclaimed branding expert and author of From Brand Vision to Brand Evaluation , it has been comprehensively revised and updated with a raft of new cases and examples. The book gives the professional and the student a deep understanding... more...
- Taylor and Francis 2007; US$ 75.00
Six Sigma Deployment provides a thorough understanding of the Six Sigma methodologies and its implementation in various industries. The authors offer practical information for successful implementation as well as what is needed to plan, monitor and steer this business strategy toward success. The authors begin with an introduction to the Six Sigma... more...
- Elsevier Science 2002; US$ 53.95
QMS Conversion: A Process Approach assists organizations in converting their existing quality management systems of documentation into systems of managed processes that deliver business benefits. The 2000 version of ISO 9000 requires a different approach to be taken towards the achievement of quality, an approach that delivers customer satisfaction... more...
- Taylor and Francis 2007; US$ 105.00
* Quality as a tool for success *Covers a diverse range of quality issues and theories in the context of heritage attractions * Well-respected international contributor team of academics and practitioners Heritage Tourism is the fastest growing component of the tourism market. Tourists have more choices than ever and their past experiences and future... more...
- Taylor and Francis 2007; US$ 58.95
Total Organizational Excellence: Achieving world-class performance sets down an implementation framework to guide managers on how to improve business performance in all types of organization. Drawing on extensive research and case study work conducted within Oakland Consulting and its Research Division, the European Centre for Business Excellence,... more...