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Total Quality Management

Most popular at the top

  • Good Products, Bad Products: Essential Elements to Achieving Superior Qualityby James Adams

    McGraw-Hill Education 2012; US$ 30.00

    What is the secret behind every successful product? Why are people willing to pay more for a BMW than a Chevrolet? How could Apple iPhones represent only 4% of the world's cell phone market in 2011 but take in 50% of the profits? The answer is quality. In this provocative new book, bestselling author James L. Adams provides a brilliant, in-depth... more...

  • Managing Qualityby Barrie Dale

    Blackwell Publishing Ltd. 2003; US$ 62.95

    "Managing Quality" reflects contemporary developments and includes information on the latest international standards and the excellence model. It should provide readers with an understanding of the principles of TQM whilst explaining the links between TQM theories and other business models. more...

  • Business Process Managementby John Jeston; Johan Nelis

    Taylor and Francis 2007; US$ 39.95

    Business Process Management: Practical Guidelines to Successful Implementations provides organizational leadership with an understanding of Business Process Management and its benefits to an organization. This book also gives Business Process Management practitioners a framework and a set of tools and techniques that provide a practical guide to... more...

  • The Best Practiceby Charles C. Kenney

    PublicAffairs 2008; US$ 15.95

    In the late 1990s, treatment-related deaths or “complications? were the fifth leading cause of death for Americans. Spurred by the crisis, a group of dedicated physicians like Paul Batalden and Don Berwick made it their goal to study the concepts of “quality improvement? used at Toyota and NASA, and to apply them to the practice of medicine. This... more...

  • Competing Against Timeby George Stalk

    Free Press 1990; US$ 24.95

    Today, time is the cutting edge. In fact, as a strategic weapon, contend George Stalk, Jr., and Thomas M. Hout, time is the equivalent of money, productivity, quality, even innovation. In this path-breaking book based upon ten years of research, the authors argue that the ways leading companies manage time—in production, in new product development,... more...

  • Fast Cycle Timeby Christopher Meyer

    Free Press 2010; US$ 20.95

    Today, tens of thousands of companies are struggling to become "time-based" competitors, inspired by such corporations as Motorola, General Electric, Citicorp, and a myriad of others who have cut production time in half—or more. But until now, the literature has focused on the theory and philosophy of fast cycle time, rather than the tools and techniques... more...

  • The Control Theory Managerby M.D. William Glasser

    HarperCollins 2010; US$ 10.99

    Combining the control theory of William Glasser with the wisdom of W. Edwards Deming, this indispensable management resource explains both what quality is and what lead-managers need to do to achieve it. more...

  • ISO 9001: 2000 for Small Businessesby Ray Tricker

    Taylor and Francis 2012; US$ 44.95

    Review of previous edition: "This will be of particular importance to companies that act as suppliers to larger multinational organisations, whose original specifications may not translate readily into local practice". Quality Today Small and medium-sized companies face many challenges today; not least that their larger institutional and multinational... more...

  • The Optimization Edge: Reinventing Decision Making to Maximize All Your Company's Assetsby Stephen Sashihara

    McGraw-Hill Education 2011; US$ 38.00

    Why downsize when you can OPTIMIZE? "At McDonald?s our focus has always been on providing maximum value to customers through ?optimal? quality and tight cost management, which is why Optimization has become such a pivotal concept for us. Steve Sashihara?s book brings the concept to life.? ?Kenneth M. Koziol, Corp. Senior Vice President, Innovation... more...

  • Six Sigma--The First 90 Daysby Stephen A. Zinkgraf

    Pearson Education 2006; US$ 29.99

    Start Six Sigma Fast?And Achieve Powerful Business Benefits Within Months   This book offers leaders a proven turnkey approach to launching a Six Sigma initiative in 90 days and using it to transform your company within a year.   Drawing on their experience with fifty Six Sigma programs at companies ranging from AlliedSignal to Motorola,... more...