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Total Quality Management

Most popular at the top

  • Coaching Knock Your Socks Off Serviceby Ron ZEMKE; Kristin ANDERSON

    AMACOM 1996; US$ 2.99

    Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. Now, thanks to authors Kristin Anderson and Ron Zemke, supervisors have a practical guide to the day-to-day challenges that arise in training superior customer service people. more...

  • Facility Integrity Managementby Michael Deighton

    Elsevier Science 2016; US$ 110.00

    Facility Integrity Management: Effective Principles and Practices for the Oil, Gas and Petrochemical Industries presents the information needed to completely understand common failures in the facility integrity management process. By understanding this more comprehensive approach, companies will be able to better identify shortcomings within their... more...

  • ISO 9001:2015 In Briefby Ray Tricker

    Taylor and Francis 2016; US$ 69.95

    ISO 9001: 2015 In Brief provides an introduction to quality management systems for students, newcomers and busy executives, with a user friendly, simplified explanation of the history, the requirements and benefits of the new standard. This short, easy-to-understand reference tool also helps organisations to quickly set up an ISO 9001:2015 compliant... more...

  • ISO 9001:2015 Audit Proceduresby Ray Tricker

    Taylor and Francis 2016; US$ 67.95

    Revised and fully, ISO 9001:2015 Audit Procedures describes the methods for completing management reviews and quality audits and describes the changes made to the standards for 2015 and how they are likely to impact on your own audit procedures. Now in its fourth edition, this text includes essential material on process models, generic processes... more...

  • Leading the Malcolm Baldrige Way: How World-Class Leaders Align Their Organizations to Deliver Exceptional Resultsby Kay Kendall; Glenn Bodinson

    McGraw-Hill Education 2016; US$ 50.00

    The definitive guide to implementing Baldrige Criteria in any organization—from the team that has worked with 18 Malcolm Baldrige Award winners For organizations in both the public and private sectors, the coveted Malcolm Baldrige National Quality Award is the gold standard to which all leaders aspire. With this action-ready guide from the renowned... more...

  • Managing Qualityby Barrie G. Dale

    Wiley 2017; US$ 65.00 US$ 56.33

    This new edition provides readers with an understanding of the concepts and principles of TQM whilst explaining the links between TQM theories and other business models. The new text will continue to be a wide-ranging source of reference for the many associated tools, techniques and systems. New edition of a text which is popular with both... more...

  • World Class Qualityby Keki R. Bhote; Adi K. Bhote

    AMACOM 1999; US$ 47.50

    This revised, expanded best-seller is a powerful new tool kit for the 21st century. more...

  • Condition Monitoring and ICT applicationby Uday Kumar

    Emerald Publishing Limited 2009; US$ 199.00

    The role of Condition Monitoring and Information and Communication and Technologies (ICT) is recognised by academia and industries as an important area of research as it facilitates an effective management of the operation and maintenance process. Therefore, more and more researchers have undertaken R&D activities in these two multi-disciplinary areas... more...

  • The Lean Six Sigma Guide to Doing More With Lessby Mark O. George

    Wiley 2010; US$ 35.00 US$ 30.99

    Praise for The Lean Six Sigma guide to Doing More with Less "At Frito Lay, we have applied many of the concepts and tools in this book, and we are realizing a five to seven times return on our annual Lean Six Sigma investment." —Tony Mattei, Lean Six Sigma Director, Frito Lay "Ecolab has experienced a sustainable, competitive advantage... more...

  • Competing Against Timeby George Stalk

    Free Press 1990; US$ 24.95

    Today, time is the cutting edge. In fact, as a strategic weapon, contend George Stalk, Jr., and Thomas M. Hout, time is the equivalent of money, productivity, quality, even innovation. In this path-breaking book based upon ten years of research, the authors argue that the ways leading companies manage timein production, in new product development,... more...