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- Emerald Group Publishing Limited 2009; US$ 199.00
This e-book focuses on the measuring and diagnosing of excellence in services. An overall aim with a new human oriented TQM metrology is to help managers in giving answers to the questions what to measure, how to measure and why? It is the purpose of one of the papers in this e-book to begin the process of answering these questions. Another paper in... more...
- AMACOM 2009; US$ 17.95
The mortgage market is in a state of crisis, and the recent takeovers of Freddie Mac and Fannie Mae have made it even more daunting. Now, more than ever, borrowers need to take responsibility for their financing choices. As an expert in the mortgage industry, Richard Giannamore has helped thousands of people avoid the traps that can cost them a fortune.... more...
- Free Press 1993; US$ 27.99
In this first comprehensive departure from the time-and-motion dictums of Frederick Taylor's Shop Management that have influenced management practices for most of this century, Kiyoshi Suzaki offers a framework for successfully conducting business at its most crucial point-the shop floor. Drawing on the principles of holistic management, where organizational... more...
- Taylor and Francis 2015; US$ 67.95
Thinking about using PRINCE2 to manage your projects or preparing for PRINCE2 training? Need a rounded introduction to help you get to grips with the basics? PRINCE2 For Beginners: from introduction to passing your Foundation exam is the perfect start. This readable end-to-end explanation is simple enough to introduce you to the basics, yet includes... more...
- Taylor and Francis 2013; US$ 38.95
Another new book in the popular and original series of pictorial guides - John Oakland cuts through the complex concepts and confusing jargon associated with implementing Total Quality, and Peter Morris presents the information in his inimitable pictorial style. This book will show students and managers what they need to understand about TQM in the... more...
QFD und Dienstleistungsinnovationen: Entwicklung von Dienstleistungsinnovationen in Abhängigkeit von KundenbedürfnissenDiplomica Verlag 2014; US$ 32.40
?Innovationen schaffen Zukunft?. Besonders Dienstleistungsinnovationen gewinnen zunehmend an Wichtigkeit. In Anbetracht des damit verbundenen ständig steigenden Konkurrenzdrucks ist es immer wichtiger Serviceinnovationen entsprechend nach den Wünschen und Bedürfnissen von Kunden zu entwickeln. Quality Function Deployment (QFD) kann nicht nur dabei... more...
- Taylor and Francis 2010; US$ 78.95
The 3 rd edition of this top-selling text continues to provide a complete knowledge platform for all those wishing to study the development of the theory and practice of quality management. Building upon previous editions? unique critical perspective on quality, this edition is enhanced by the inclusion of the latest contemporary developments in... more...
- Taylor and Francis 2012; US$ 67.95
Six Sigma is a data-driven management system with near-perfect performance that is a statistical target of operating with no more that 3.4 defects per one million chances. Six sigma has both created avid interest and raised concerns among executives and its practioners. This is all very well for multinationals like Motorola or General Electric but... more...
- CRC Press 2003; US$ 231.00
Written by one of the foremost authorities on the subject, the Second Edition is completely revised to reflect the latest changes to the ASQ Body of Knowledge for the Certified Quality Engineer (CQE). This handbook covers every essential topic required by the quality engineer for day-to-day practices in planning, testing, finance, and management and... more...