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Total Quality Management

Most popular at the top

  • Measuring and Diagnosing Excellence in Servicesby Su Mi Dahlgaard-Park

    Emerald Group Publishing Limited 2009; US$ 199.00

    This e-book focuses on the measuring and diagnosing of excellence in services. An overall aim with a new human oriented TQM metrology is to help managers in giving answers to the questions what to measure, how to measure and why? It is the purpose of one of the papers in this e-book to begin the process of answering these questions. Another paper in... more...

  • Knowing and Learning in Practice-Based Studiesby Silvia Gherardi

    Emerald Group Publishing Limited 2009; US$ 199.00

    The aim of this e-book is to furnish a panorama on how practice-based studies concerned with organizational learning have developed in recent years, and to describe the topics that such studies have debated. The articles within were first presented to the standing working group on ‘Practice-Based Studies of Knowledge and Innovation in Workplaces’... more...

  • The Power of Business Process Improvementby Susan PAGE

    AMACOM 2010; US$ 32.95

    ?A good process eliminates wasted time.? ? Bill Gates more...

  • New Shop Floor Managementby Kiyoshi Suzaki

    Free Press 1993; US$ 27.99

    In this first comprehensive departure from the time-and-motion dictums of Frederick Taylor's Shop Management that have influenced management practices for most of this century, Kiyoshi Suzaki offers a framework for successfully conducting business at its most crucial point-the shop floor. Drawing on the principles of holistic management, where organizational... more...

  • Continuous Process Improvementby George D. Robson

    Free Press 2010; US$ 37.50

    During the past decade Japanese companies have derived many of their competitive advantages from streamlined work-flow processes. Desperate to replicate the Japanese systems, American managers have bought into countless theories advanced by management consultants which, lacking a methodology, have proved fruitless and frustrating. Now, from inside... more...

  • ISO 9001:2008 for Small Businessesby Ray Tricker

    Taylor and Francis 2010; US$ 63.95

    According to the 2008 Small Business Economy report, there are 27 million small businesses in the US, providing half of the nation?s non-farm, private real gross domestic product (GDP). These small and medium-sized enterprises (SMEs) face tough operating challenges, particularly in difficult economic times, and quality management is essential to increase... more...

  • Fundamentals of Occupational Safety and Healthby Mark A. Friend; James P. Kohn

    Government Institutes 2010; US$ 89.99

    The fifth edition of this popular handbook provides a thorough and up-to-date overview of the occupational safety and health field and the issues safety professionals face today, and does so in an accessible and engaging manner. more...

  • Creating Powerful Brandsby Leslie de Chernatony

    Taylor and Francis 2010; US$ 64.95

    This has long been the one book that students can rely on to get them thinking critically and strategically about branding. This new fourth edition is no exception. THE definitive introductory textbook for this crucial topic, it is highly illustrated and comes packed with over 50 brand-new, real examples of influential marketing campaigns. Bullets:... more...

  • Leading the Lean Healthcare Journeyby Joan Wellman; Howard Jeffries; Pat Hagan

    CRC Press 2016; US$ 71.95

    Every healthcare organization can learn from Seattle Children?s continuous improvement process, but this book is not an operator?s manual. Instead, it is a challenge to everyone concerned with healthcare to reexamine deeply held assumptions. While it is commonly believed that improved quality, access, and safety, and an improved bottom line are mutually... more...

  • Environmental Health and Safety Auditsby Lawrence B. Cahill; Raymond W. Kane

    Government Institutes 2010; US$ 129.99

    This new edition of Environmental Health and Safety Audits not only will help you put your company on course toward effective environmental compliance, but also now brings you up to date on changes in EPA and OSHA auditing policies, issues currently confronting auditing programs, and state-of-the-art strategies for managing and conducting audits. more...