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Total Quality Management

Most popular at the top

  • Qualityby John Beckford

    Taylor and Francis 2010; US$ 78.95

    The 3 rd edition of this top-selling text continues to provide a complete knowledge platform for all those wishing to study the development of the theory and practice of quality management. Building upon previous editions? unique critical perspective on quality, this edition is enhanced by the inclusion of the latest contemporary developments in... more...

  • Toyota Kata: Managing People for Improvement, Adaptiveness and Superior Resultsby Mike Rother

    McGraw-Hill Education 2009; US$ 32.00

    " Toyota Kata gets to the essence of how Toyota manages continuous improvement and human ingenuity, through its improvement kata and coaching kata. Mike Rother explains why typical companies fail to understand the core of lean and make limited progress?and what it takes to make it a real part of your culture." ?Jeffrey K. Liker, bestselling author... more...

  • Measuring and Diagnosing Excellence in Servicesby Su Mi Dahlgaard-Park

    Emerald Group Publishing Limited 2009; US$ 199.00

    This e-book focuses on the measuring and diagnosing of excellence in services. An overall aim with a new human oriented TQM metrology is to help managers in giving answers to the questions what to measure, how to measure and why? It is the purpose of one of the papers in this e-book to begin the process of answering these questions. Another paper in... more...

  • Knowing and Learning in Practice-Based Studiesby Silvia Gherardi

    Emerald Group Publishing Limited 2009; US$ 199.00

    The aim of this e-book is to furnish a panorama on how practice-based studies concerned with organizational learning have developed in recent years, and to describe the topics that such studies have debated. The articles within were first presented to the standing working group on ‘Practice-Based Studies of Knowledge and Innovation in Workplaces’... more...

  • The Power of Business Process Improvementby Susan PAGE

    AMACOM 2010; US$ 32.95

    ?A good process eliminates wasted time.? ? Bill Gates more...

  • Six Sigma in HR Transformationby Jo Radford; Mr Ian Hunter; Mr Mircea Albeanu

    Ashgate Publishing Ltd 2012; US$ 49.95

    In the business world, especially in manufacturing or quality management, the term Six Sigma usually refers to a set of tools and methodologies developed by Motorola to improve processes by eliminating defects. So why should the HR professional care what Six Sigma is or how it can be applied in the HR function? According to the specialists at Orion... more...

  • Continuous Process Improvementby George D. Robson

    Free Press 2010; US$ 37.50

    During the past decade Japanese companies have derived many of their competitive advantages from streamlined work-flow processes. Desperate to replicate the Japanese systems, American managers have bought into countless theories advanced by management consultants which, lacking a methodology, have proved fruitless and frustrating. Now, from inside... more...

  • ISO 9001:2008 for Small Businessesby Ray Tricker

    Taylor and Francis 2010; US$ 63.95

    According to the 2008 Small Business Economy report, there are 27 million small businesses in the US, providing half of the nation?s non-farm, private real gross domestic product (GDP). These small and medium-sized enterprises (SMEs) face tough operating challenges, particularly in difficult economic times, and quality management is essential to increase... more...

  • Fundamentals of Occupational Safety and Healthby Mark A. Friend; James P. Kohn

    Government Institutes 2010; US$ 79.99

    The fifth edition of this popular handbook provides a thorough and up-to-date overview of the occupational safety and health field and the issues safety professionals face today, and does so in an accessible and engaging manner. more...

  • Creating Powerful Brandsby Leslie de Chernatony

    Taylor and Francis 2010; US$ 62.95

    This has long been the one book that students can rely on to get them thinking critically and strategically about branding. This new fourth edition is no exception. THE definitive introductory textbook for this crucial topic, it is highly illustrated and comes packed with over 50 brand-new, real examples of influential marketing campaigns. Bullets:... more...