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Total Quality Management

  • Selected papers from the 5th Canadian Quality Congressby Madhav Sinha; Alexander Douglas

    Emerald Group Publishing Limited 2014; US$ 199.00

    This ebook contains selected papers presented at the 5th Canadian Quality Congress that was held at the University of Calgary in Calgary, Alberta, Canada. The theme of the congress was: The Energy Driving Change. This ebook includes a variety of interesting and challenging topics on the theme of the congress: the development of a culture-based design... more...

  • Total Quality Management: Text With Cases 4eby John S. Oakland

    Taylor and Francis 2014; US$ 71.95

    The notion of "Quality" in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including Baldrige, EFQM, Lean, Six Sigma and ISO 9001, offering a potentially confusing variety of ways to achieve business excellence. Quality guru... more...

  • Successful Business Process Managementby Paula K. Berman

    AMACOM 2014; US$ 29.95

    Companies--especially more complex organizations--require standard, documented processes and procedures to achieve high levels of quality and productivity. Yet excessive processes can result in strangulation and inefficiency. Successful Business Process Management provides a succinct, accessible overview for anyone who needs to create, improve, implement,... more...

  • Lean Retail and Wholesaleby Paul Myerson

    McGraw-Hill Education 2014; US$ 40.00

    Best practices for implementing Lean techniques in retail and wholesale ?Essential reading for those who want to learn how Lean provides a competitive edge in today?s fast-paced, multi-channel, and cost-conscious environment.? --Mark Temkin, Director, Demand Planning, Barnes & Noble, Inc. ?Provides an enlightening perspective on the applications... more...

  • Supply Chain Management Demystifiedby John M. McKeller

    McGraw-Hill Education 2014; US$ 25.00

    Your SOURCE for supply chain management fundamentals Optimize your understanding of the essential supply chain management practices used by the best firms to gain competitive advantage. Written in an easy-to-follow style, Supply Chain Management DeMYSTiFieD is filled with best practices and proven techniques for success. This practical guide... more...

  • The Merchant Marine in International Affairs, 1850-1950by S W Field; K G Swift

    Taylor and Francis 2014; US$ 49.95

    Providing an understanding of what is meant by quality and its unique position in a manufacturing environment to improve competitive business performance, this text defines all the fundamental ingredients required to introduce an improvement in quality. Concise and easy to read, the theory is backed up by numerous industrial experiences, illustrating... more...

  • IS0 9001: 2008 For Small Businessesby Ray Tricker

    Taylor and Francis 2014; US$ 67.95

    Small businesses face many challenges today, including the increasing demand by larger companies for ISO compliance. Compliance is a challenging task for any organisation and can often be time consuming and costly, particularly for small businesses who are unlikely to have quality assurance experts on the payroll. However, it is still possible to... more...

  • The Six Sigma Way: How to Maximize the Impact of Your Change and Improvement Efforts, Second editionby Peter Pande; Robert Neuman; Roland Cavanaugh

    McGraw-Hill Education 2014; US$ 50.00

    The Definitive Work on Six Sigma?Revised and Fully Updated Upon its publication in 2000, The Six Sigma Way was among the very first books to clearly explain the impressive benefits of Six Sigma?s improvement-driven and customer-centric approach to business leaders and managers. It revealed how GE, Motorola, and other companies used Six Sigma... more...

  • Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformationby Karen Martin; Mike Osterling

    McGraw-Hill Education 2013; US$ 40.00

    The first of its kind—a Value Stream Mapping book written for those in service and office environments who need to streamline operations Value Stream Mapping is a practical, how-to guide that helps decision-makers improve value stream efficiency in virtually any setting, including construction, energy, financial service, government, healthcare,... more...

  • Pocket Guide to TQMby John S Oakland; Peter Morris

    Taylor and Francis 2013; US$ 38.95

    Another new book in the popular and original series of pictorial guides - John Oakland cuts through the complex concepts and confusing jargon associated with implementing Total Quality, and Peter Morris presents the information in his inimitable pictorial style. This book will show students and managers what they need to understand about TQM in the... more...