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Total Quality Management

  • Successful Business Process Managementby Paula K. Berman

    AMACOM 2014; US$ 29.95

    Companies--especially more complex organizations--require standard, documented processes and procedures to achieve high levels of quality and productivity. Yet excessive processes can result in strangulation and inefficiency. Successful Business Process Management provides a succinct, accessible overview for anyone who needs to create, improve, implement,... more...

  • Lean Retail and Wholesaleby Paul Myerson

    McGraw-Hill Education 2014; US$ 40.00

    Best practices for implementing Lean techniques in retail and wholesale ?Essential reading for those who want to learn how Lean provides a competitive edge in today?s fast-paced, multi-channel, and cost-conscious environment.? --Mark Temkin, Director, Demand Planning, Barnes & Noble, Inc. ?Provides an enlightening perspective on the applications... more...

  • Effecting a Quality Changeby S W Field; K G Swift

    Taylor and Francis 2014; US$ 49.95

    Providing an understanding of what is meant by quality and its unique position in a manufacturing environment to improve competitive business performance, this text defines all the fundamental ingredients required to introduce an improvement in quality. Concise and easy to read, the theory is backed up by numerous industrial experiences, illustrating... more...

  • Supply Chain Management Demystifiedby John M. McKeller

    McGraw-Hill Education 2014; US$ 25.00

    Your SOURCE for supply chain management fundamentals Optimize your understanding of the essential supply chain management practices used by the best firms to gain competitive advantage. Written in an easy-to-follow style, Supply Chain Management DeMYSTiFieD is filled with best practices and proven techniques for success. This practical... more...

  • IS0 9001: 2008 For Small Businessesby Ray Tricker

    Taylor and Francis 2014; US$ 67.95

    Ray Tricker has already guided hundreds of businesses through the challenge and this, the 5th edition of his life-saving ISO guide, has been rewritten and refined following 5 years' field use of working with the standard. This edition provides: Relevant examples that put the concepts and requirements of the standard into a real-life context... more...

  • The Six Sigma Way: How to Maximize the Impact of Your Change and Improvement Efforts, Second editionby Peter Pande; Robert Neuman; Roland Cavanaugh

    McGraw-Hill Education 2013; US$ 50.00

    The Definitive Work on Six Sigma?Revised and Fully Updated Upon its publication in 2000, The Six Sigma Way was among the very first books to clearly explain the impressive benefits of Six Sigma?s improvement-driven and customer-centric approach to business leaders and managers. It revealed how GE, Motorola, and other companies used Six Sigma... more...

  • Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformationby Karen Martin; Mike Osterling

    McGraw-Hill Education 2013; US$ 40.00

    Align your leadership team to deliver the highest possible value to your customers Too many organizations today suffer from silo-centric behavior and intra-organizational conflict. Yet most don't understand what's holding them back from achieving outstanding performance. Value stream mapping--an essential but underused methodology--is a... more...

  • Pocket Guide to TQMby John S Oakland; Peter Morris

    Taylor and Francis 2013; US$ 38.95

    Another new book in the popular and original series of pictorial guides - John Oakland cuts through the complex concepts and confusing jargon associated with implementing Total Quality, and Peter Morris presents the information in his inimitable pictorial style. This book will show students and managers what they need to understand about TQM in the... more...

  • Quality Assurance and the Lawby Elaine Pritchard; Richard Reeves

    Taylor and Francis 2013; US$ 58.95

    Over the last 25 years there has been a considerable increase in the awareness of quality related issues. In the world of business and commerce, this awareness has manifested itself in the development of what was the British Quality Standard BS 5750 into what is now the international standard BS EN ISO 9000. Alongside all of this, consumers in general... more...

  • ISO 9001: 2000 in Briefby Ray Tricker

    Taylor and Francis 2013; US$ 34.95

    This "hands on" book provides practical information on how to cost effectively set up an ISO 9001: 2000 compliant Quality Management System. The new ISO 9000:2000 family is an all-encompassing series of standards that lay down requirements for incorporating the management of quality into the design, manufacture and delivery of products, services... more...