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- Wiley 2011; US$ 19.95 US$ 11.97
Getting things done in today?s workplace is hard work. Employees become exhausted, frustrated, and sometimes entirely disenchanted?and often, they are tempted to simply give up. But the research conducted by Jim Kouzes and Barry Posner over the last two decades clearly shows that successful leaders find ways to combat these negative feelings by encouraging... more...
Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any SituationMcGraw-Hill Education 2005; US$ 9.95 US$ 8.16
Tools for pleasing even the most demanding customers A satisfied customer is a loyal customer, and in today's supercompetitive business economy few things are as crucial to a company's bottom line as the quality of its customer service. This latest title in the popular Perfect Phrases series is just the thing for customer service employees and... more...
The Whole Brain Business Book, Second Edition: Unlocking the Power of Whole Brain Thinking in Organizations, Teams, and IndividualsMcGraw-Hill Education 2015; US$ 30.00 US$ 24.60
The long-awaited update of the classic guide to outperforming the competition using Herrmann International's trademark Whole Brain Methodology Packed with new research, updated examples, and more actionable content, The Whole Brain Business Book outlines four basic thinking styles--administrator, talker, problem-solver, dreamer--corresponding... more...
The Talent Management Handbook: Creating a Sustainable Competitive Advantage by Selecting, Developing, and Promoting the Best PeopleMcGraw-Hill Education 2010; US$ 60.00 US$ 52.50
THE DEFINITIVE GUIDE TO FINDING, DEVELOPING, AND KEEPING THE BEST TALENT The most comprehensive book of its kind, The Talent Management Handbook has become the go-to resource for HR professionals, CEOs, and business leaders who want to take the lead in building a diverse, talented, and motivated workforce. Each section of this book offers state-of-the-art... more...
- Wiley 2011; US$ 21.99 US$ 17.59
Millions of Americans have to train others as part of their jobs. Whether you’re an employee training your co-workers on a new process or skill, a volunteer asked to train new volunteers, a chef training your staff, or a paramedic giving CPR training, it’s just as important to know how to teach others as it is to know what you’re... more...
- Wiley 2014; US$ 140.00 US$ 121.33
Human Resource Development Relies Upon a Strong Educational Foundation In the Handbook of Human Resource Development , Neal Chalofsky, Tonette Rocco, and Michael Lane Morris have compiled a collection of chapters sponsored by the Academy of Human Resource Development to address the fundamental concepts and issues that HR professionals face daily.... more...
- Emerald Group Publishing Limited 2006; US$ 199.00
Of course, books and journals are still very important, whether ?brick? or ?click.? As a quarterly, On the Horizon exists in both brick and click space. Its contents are formulaically abstracted so that they can be easily searched for and found on the Internet. The books which it purposefully seeks out and reviews are varied in nature, but hopefully... more...
- World Trade Press 2008; US$ 39.00
A Short Course in International Payments describes how to use letters of credit and documentary collections, how to grant and obtain credit, and how to use cyberpayments in international trade. The book also has an excellent section on trade documentation more...
- McGraw-Hill Education 1999; US$ 26.00 US$ 21.32
Leading a meeting? giving a presentation? Heading a workshop? Icebreakers are great for lightening up the atmosphere at the beginning of a meeting or event, and encouraging everyone to participate fully. This collection of 50 icebreakers is organized around common business situations and is designed to help leaders start every session, meeting, presentation,... more...
- McGraw-Hill Education 1993; US$ 32.00 US$ 26.24
Effective team building through training games. Carolyn Nilson's Training Games for Trainers reveals the fastest and most effective techniques to meet the demand for team-building in any organization. Over 100 ready-to-use games, exercises, and activities help you to build, implement and maintain work teams. Each game is self-containedwith templates,... more...