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Most popular at the top
- Crown Publishing Group 2010; US$ 24.99
Completely Updated and Revised This revised edition of Peter Senge?s bestselling classic, The Fifth Discipline , is based on fifteen years of experience in putting the book?s ideas into practice. As Senge makes clear, in the long run the only sustainable competitive advantage is your organization?s ability to learn faster than the competition.... more...
- Wiley 2011; US$ 17.59
Customer Service For Dummies , Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as... more...
- AMACOM 2005; US$ 49.95
Nothing is more important to the productivity of an organization than its hiring program. For almost 20 years, this book has been the go-to reference on every aspect of the employment process. Known for its practical and down-to-earth approach and jargon-free tone, Recruiting, Interviewing, Selecting & Orienting New Employees is now in its Fourth... more...
- McGraw-Hill Education 2014; US$ 25.00
Build Teams That SUPER PERFORM Every Day It may seem impossible at times but you can increase productivity, innovation, loyalty, and retention in your organization?dramatically. And it's a lot simpler than you think. In fact, it takes only one thing: RESPECT. Carrots and Sticks Don't Work author Paul Marciano teams up with HR guru Clinton... more...
- McGraw-Hill Education 2004; US$ 9.95
Tools for pleasing even the most demanding customers A satisfied customer is a loyal customer, and in today's supercompetitive business economy few things are as crucial to a company's bottom line as the quality of its customer service. This latest title in the popular Perfect Phrases series is just the thing for customer service employees and... more...
- HarperCollins 2009; US$ 13.99
? Tribal Leadership gives amazingly insightful perspective on how people interact and succeed. I learned about myself and learned lessons I will carry with me and reflect on for the rest of my life.? ?John W. Fanning, Founding Chairman and CEO napster Inc. ?An unusually nuanced view of high-performance cultures.? ? Inc. Within each corporation... more...
- Taylor and Francis 2009; US$ 55.95
Stuck for ideas, inspiration or just want to work differently? Management Extra brings all the best management thinking together in one package. The books are practical and well structured to provide an in depth treatment of these management topics. Titles in the series: * Business Environment * Change Management * Development for High Performance... more...
- Verlag Bertelsmann Stiftung 2011; US$ 12.38
Hauptbeschreibung Everyone is talking about leadership but what are the common approaches, camps, and theories? What is current, what are the new classics, and what is obsolete? The crisis and the latest Web 2.0 developments have not rendered the topic any less relevant. Which school of thought is closest to yours? Which approach informs your actions... more...