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Most popular at the top
- Kogan Page 2006; US$ 45.00
Talks about the provision of workplace learning and about employing learning as a critical weapon in the fight for an organisation's success. This book explores the arguments necessary to implement a learning architecture, and the competencies and responsibilities required of the 'learning architect' to create this environment. more...
- Wiley 2011; US$ 19.95 US$ 17.50
Getting things done in today’s workplace is hard work. Employees become exhausted, frustrated, and sometimes entirely disenchanted–and often, they are tempted to simply give up. But the research conducted by Jim Kouzes and Barry Posner over the last two decades clearly shows that successful leaders find ways to combat these negative feelings... more...
- Pearson Education 2006; US$ 32.95
Start Six Sigma Fast–And Achieve Powerful Business Benefits Within Months This book offers leaders a proven turnkey approach to launching a Six Sigma initiative in 90 days and using it to transform your company within a year. Drawing on their experience with fifty Six Sigma programs at companies ranging from AlliedSignal to Motorola,... more...
- Emerald Group Publishing Limited 2006; US$ 199.00
Guest Editor Professor Harry Matlay introduces a number of articles exploring the ever-expanding area of entrepreneurship education. This collection of research papers, literature reviews and case studies covers key issues in entrepreneurship education research, stressing the importance of the ?human aspect? of entrepreneurship and small business... more...
Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any SituationMcGraw-Hill Education 2005; US$ 9.95
Tools for pleasing even the most demanding customers A satisfied customer is a loyal customer, and in today's supercompetitive business economy few things are as crucial to a company's bottom line as the quality of its customer service. This latest title in the popular Perfect Phrases series is just the thing for customer service employees and... more...
- Taylor and Francis 2007; US$ 50.95
Project Skills describes the best of the accepted project management techniques, taking the guesswork out of deciding which ones to apply at which stage. The subject of project management has developed over the ages into a fairly precise set of techniques, definitions and practices that are applicable to running projects. More and more projects are... more...
- Wiley 2010; US$ 27.00 US$ 23.99
The aim of this book is primarily to enable those wanting to invest in coaching to be able to do so in the most effective way whether they are doing this as an organisation or as an individual. It illustrates the impact coaching can have and identifies changes in leadership and management demands and expectations. We consider what a coachee gets out... more...
- Wiley 2010; US$ 64.95 US$ 56.29
In Human Factors in Project Management, author Zachary Wong—a noted trainer and acclaimed leader of more than 250 project teams—provides a summary of "people-based" management skills and techniques that can be applied when working in a team environment. This comprehensive resource brings together in one book new and current models... more...
- Emerald Group Publishing Limited 2003; US$ 199.00
This e-book contains six papers from the staff of the Leeds Business School involved in the new graduate entrepreneurship programme. One paper sets the UK national scene in this area of study and the rest explore various aspects of the course on offer. The problems of start-ups and marketing, the benefits of a residential course, using video of role... more...