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- Wiley 2005; US$ 60.00 US$ 52.00
The Trainer?s Journey to Competence draws on Jean Barbazette?s thirty-five years of experience in training trainers. The book serves as both a useful source of career advice for those in the training field, and as a starting point for creating a role-specific professional development plan. Professional trainers can use this resource to assess their... more...
- Wiley 2005; US$ 60.00 US$ 52.00
This book covers the essentials of needs analysis from the emerging trainer's perspective by providing just the right amount of support and knowledge without going too deep into the subject. The topics covered include when and how to do a training needs analysis; using informal and formal analysis techniques; goal, task and population analysis; and... more...
- AMACOM 2005; US$ 49.95
Nothing is more important to the productivity of an organization than its hiring program. For almost 20 years, this book has been the go-to reference on every aspect of the employment process. Known for its practical and down-to-earth approach and jargon-free tone, Recruiting, Interviewing, Selecting & Orienting New Employees is now in its Fourth... more...
- Wiley 2009; US$ 16.95 US$ 14.69
THE OFFICIAL GUIDE FOR GMAT® QUANTITATIVE REVIEW is the only book of its kind on the market: brand-new study guide to help you focus on your math skills written by the creators of the GMAT® exam contains real GMAT® questions from previous GMAT® exams nearly 300 answers and explanations cover the following areas:... more...
- Kogan Page 2006; US$ 45.00
Talks about the provision of workplace learning and about employing learning as a critical weapon in the fight for an organisation's success. This book explores the arguments necessary to implement a learning architecture, and the competencies and responsibilities required of the 'learning architect' to create this environment. more...
- Wiley 2011; US$ 16.95 US$ 14.99
Getting things done in today’s workplace is hard work. Employees become exhausted, frustrated, and sometimes entirely disenchanted–and often, they are tempted to simply give up. But the research conducted by Jim Kouzes and Barry Posner over the last two decades clearly shows that successful leaders find ways to combat these negative feelings... more...
- Pearson Education 2006; US$ 32.95
Start Six Sigma Fast–And Achieve Powerful Business Benefits Within Months This book offers leaders a proven turnkey approach to launching a Six Sigma initiative in 90 days and using it to transform your company within a year. Drawing on their experience with fifty Six Sigma programs at companies ranging from AlliedSignal to Motorola,... more...
- Emerald Group Publishing Limited 2006; US$ 199.00
Guest Editor Professor Harry Matlay introduces a number of articles exploring the ever-expanding area of entrepreneurship education. This collection of research papers, literature reviews and case studies covers key issues in entrepreneurship education research, stressing the importance of the ?human aspect? of entrepreneurship and small business... more...
Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any SituationMcGraw-Hill Education 2005; US$ 9.95
Tools for pleasing even the most demanding customers A satisfied customer is a loyal customer, and in today's supercompetitive business economy few things are as crucial to a company's bottom line as the quality of its customer service. This latest title in the popular Perfect Phrases series is just the thing for customer service employees and... more...