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Most popular at the top

  • How to Hire and Develop Your Next Top Performer: The Five Qualities That Make Salespeople Greatby Herb Greenberg; Harold Weinstein; Patrick Sweeney

    McGraw-Hill Education 2000; US$ 24.95 US$ 20.46

    Over the past four decades, Caliper Consulting has helped more than 23,000 companies worldwide effectively select, develop, and manage people. For most companies, hiring the right employee is a challenge. The Caliper Profile has proved to be over 90% accurate in determining who will become a top performing salesperson. In this practical book, Herb... more...

  • How To Become a Power Agent in Real Estateby Darryl Davis

    McGraw-Hill Education 2002; US$ 32.00 US$ 26.24

    The realtor's essential guide to harnessing true earning power How to Become a Power Agent in Real Estate gives real estate agents both the powerful sales techniques and the practical management tips they need to double their income by closing more transactions. Based on the outstanding success of Darryl Davis's seminar "The POWER Program," this... more...

  • The Active Manager's Tool Kitby Mel Silberman

    McGraw-Hill Education 2003; US$ 37.00 US$ 30.34

    Dozens of customizable performance improvement tools Mel Silberman's bestselling books on "Active Training" have sold more than 68,000 copies. In The Active Manager's Tool Kit , Silberman takes his trademarked approach to "Active Training" and applies it to "Active Managing." Instead of telling employees what to do and sitting back to wait for... more...

  • Executive Coaching with Backbone and Heartby Mary Beth A. O'Neill

    Wiley 2011; US$ 62.95 US$ 54.56

    Praise for Executive Coaching with Backbone and Heart "In this book, O'Neill brings form and structure to the art of executive coaching. Novices are provided a path while seasoned practitioners will find affirmation." —Daryl R. Conner , CEO and president, ODR-USA, Inc. "Mary Beth O'Neill's executive coaching gave me the tools and clarity... more...

  • 101 Ways to Improve Customer Serviceby Lorraine L. Ukens

    Wiley 2007; US$ 63.00 US$ 54.60

    101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company.  It is vital that your employees... more...

  • The Pfeiffer Book of Successful Team-Building Toolsby Elaine Biech

    Wiley 2007; US$ 57.00 US$ 49.40

    Year after year, consultants, trainers, and human resource professionals have come to rely on The Pfeiffer Annuals to provide them with the most current and quality tools on a wide variety of topics. In this book, editor Elaine Biech and contributors to the Annuals have honed in on the important theme of team building to create the first topic-specific... more...

  • The Managers Pocket Guide to Effective Mentoringby Norm Cohen

    HRD Press 1999; US$ 14.95

    This book is a practical reference to effective mentoring in a format that provides quick access to the important concepts and techniques of this unique, powerful, one-to-one learning model. The Manager's Pocket Guide to Mentoring is a convenient and comprehensive reference, offering valuable, pragmatic guidance that mentors can use in assisting mentees... more...

  • From Analysis to Evaluationby Jane Bozarth

    Wiley 2008; US$ 93.00 US$ 80.60

    In this new book from the author of e-Learning on a Shoestring and Better than Bullet Points, Jane Bozarth has gathered a wealth of tools from leading training practitioners. Anyone—from the interested manager to the experienced training professional—can depend on this book when designing or delivering training. This single book... more...

  • Assertivenessby Jon C Warner

    Worldwide Center for Organizational Development 2006; US$ 9.50

    This Assertiveness Skills Rapid Skill Builder booklet explores the subject of assertiveness and offers a whole process to help all individuals to build skills in this critical area. more...

  • Benchmarkingby Jon C Warner

    Worldwide Center for Organizational Development 2006; US$ 9.50

    This Benchmarking Skills Rapid Skill Builder booklet explains the benchmarking process in a step-by-step manner and offers a practical action template that can be applied in almost any situation. more...