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Training

Most popular at the top

  • Customer Service Training 101by Renee Evenson

    AMACOM 2005; US$ 21.95

    A practical, hands-on guide for training customer service employees. more...

  • The Ten-Minute Trainerby Sharon L. Bowman

    Wiley 2011; US$ 45.00

    Discover more than one hundred of Sharon Bowman's training-room-proven exercises and activities -- many derived from the high-impact strategies of NLP and Accelerated Learning -- and reduce delivery time, increase retention and improve knowledge and skill transfer. These back-pocket activities are easy, quick, topic-related, and fun, and you can draw... more...

  • Active Trainingby Melvin L. Silberman; Carol Auerbach

    Wiley 2011; US$ 56.00

    Since 1990, Mel Silberman’s classic book, Active Training , has been a runaway best-seller for trainers at all levels and a popular text for university level courses in adult education and training. The active training method—which turns the spotlight away from the instructor and put the emphasis on the learner—has emerged over time... more...

  • Customer Service For Dummiesby Karen Leland; Keith Bailey

    Wiley 2011; US$ 17.59

    Customer Service For Dummies , Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as... more...

  • The Six Disciplines of Breakthrough Learningby Calhoun W. Wick; Roy V. H. Pollock; Andrew McK. Jefferson; Richard D. Flanagan; Kevin D. Wilde

    Wiley 2011; US$ 47.00

    The Six Disciplines of Breakthrough Learning presents an innovative approach that accelerates the transfer and application of corporate learning. The Six Disciplines provides the definitive road map and tools for optimizing the business impact of leadership and management training, sales, quality, performance improvement, and individual development... more...

  • Coached to Leadby Susan Battley

    Wiley 2006; US$ 27.00

    Coached to Lead is the first consumer’s guide to executive coaching. Drawing on her twenty years of experience and direct research with an elite international clientele, renowned CEO coach Susan Battley offers step-by-step advice for achieving the same extraordinary results that top leaders get from executive coaching. Filled with insider tips,... more...

  • The ROI Fieldbookby Patricia Phillips; Jack J. Phillips; Ron Stone; Holly Burkett

    Taylor and Francis 2006; US$ 67.95

    Since the publication of 'Return on Investment in Training and Performance Improvement Programs,' many individuals have attempted to implement the ROI methodology in their organizations. Having a credible process does not guarantee that an organization will implement the process effectively throughout the various functions and divisions. 'The ROI Fieldbook'... more...

  • Making Teams Workby Michael Maginn

    McGraw-Hill 2003; US$ 7.95

    These quick reads, based on McGraw-Hill bestsellers, are designed to meet the needs of busy people. Titles in the series focus on each book's main themes and action ideas, reduced to a manageable page count for on-the-go readers. Proven rules for encouraging teamwork, from forging a common goal and clarifying individual responsibilities to inviting... more...

  • The Naked Coachby Dave Taylor

    Wiley 2010; US$ 22.00

    Bestselling author David Taylor returns with his take on business coaching. No fuss. No jargon. Just great ideas. The Naked Coach is the back-to-basics book on coaching that will make sense of coaching and place it back at the very heart of the business agenda. It will make understanding, learning and teaching coaching simple. The Naked Coach tells... more...

  • Caring for the Customer Super Seriesby Institute of Leadership & Management

    Taylor and Francis 2007; US$ 37.95

    With forty well structured and easy to follow topics to choose from, each workbook has a wide range of case studies, questions and activities to meet both an individual or organization's training needs. Whether studying for an ILM qualification or looking to enhance the skills of your employees, Super Series provides essential solutions, frameworks... more...