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Most popular at the top
- Taylor and Francis 2007; US$ 37.95
With forty well structured and easy to follow topics to choose from, each workbook has a wide range of case studies, questions and activities to meet both an individual or organization's training needs. Whether studying for an ILM qualification or looking to enhance the skills of your employees, Super Series provides essential solutions, frameworks... more...
- McGraw-Hill Education 2003; US$ 32.95
Dozens of customizable performance improvement tools Mel Silberman's bestselling books on "Active Training" have sold more than 68,000 copies. In The Active Manager's Tool Kit , Silberman takes his trademarked approach to "Active Training" and applies it to "Active Managing." Instead of telling employees what to do and sitting back to wait for... more...
- McGraw-Hill Education 2000; US$ 24.95
Over the past four decades, Caliper Consulting has helped more than 23,000 companies worldwide effectively select, develop, and manage people. For most companies, hiring the right employee is a challenge. The Caliper Profile has proved to be over 90% accurate in determining who will become a top performing salesperson. In this practical book, Herb... more...
- Wiley 2007; US$ 63.00
101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company. It is vital that your employees... more...
- Wiley 2011; US$ 58.00
Praise for Executive Coaching with Backbone and Heart "In this book, O'Neill brings form and structure to the art of executive coaching. Novices are provided a path while seasoned practitioners will find affirmation." --Daryl R. Conner, CEO and president, ODR-USA, Inc. "Mary Beth O'Neill's executive coaching gave me the tools and clarity to... more...
- Thorogood Publishing 2005; US$ 19.95
Emphasizes the importance of commitment from coach, individual and sponsor if coaching is to be of real benefit. This book provides an insight into executive coaching for those who: are contemplating of becoming an executive coach; and are considering using the executive coaching process for their organization or for themselves. more...
- Thorogood Publishing 2007; US$ 29.95
Training is a vital part of professional development, but how much of the time, effort and cost invested comes back in improved performance and profitability? This title explains how to develop a coherent training strategy and then how to deliver training that produces results. more...
- Wiley 2007; US$ 52.00
Year after year, consultants, trainers, and human resource professionals have come to rely on The Pfeiffer Annuals to provide them with the most current and quality tools on a wide variety of topics. In this book, editor Elaine Biech and contributors to the Annuals have honed in on the important theme of team building to create the first topic-specific... more...
- HRD Press 1996; US$ 149.95
This book contains a variety of fully reproducible exercises to teach and reinforce the skills necessaryto be a successful negotiator. Each Activity includes a detailed description of the exercise, the steps to follow, additional resources and lecture notes for the trainer. Training Objectives.: Evaluate participant's current negotiation skills; Demonstrate... more...
- HRD Press 1999; US$ 14.95
This book is a practical reference to effective mentoring in a format that provides quick access to the important concepts and techniques of this unique, powerful, one-to-one learning model. The Manager's Pocket Guide to Mentoring is a convenient and comprehensive reference, offering valuable, pragmatic guidance that mentors can use in assisting mentees... more...