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Training

Most popular at the top

  • Benchmarkingby Jon C Warner

    Worldwide Center for Organizational Development 2006; US$ 9.50

    This Benchmarking Skills Rapid Skill Builder booklet explains the benchmarking process in a step-by-step manner and offers a practical action template that can be applied in almost any situation. more...

  • Change Managementby Jon C Warner

    Worldwide Center for Organizational Development 2006; US$ 9.50

    One of the key “life competencies” required of people in all sorts of different situations today is the ability to anticipate and respond effectively to change. This Change Management Rapid Skill Builder booklet uses a six step approach to more effective change management. This is Identify, Involve, Inform, Initiate, Implement and Inspect. more...

  • Complaint Handlingby Jon C Warner

    Worldwide Center for Organizational Development 2006; US$ 9.50

    This Complaint Handling Rapid Skill Builder booklet takes the view that positive complaint handling is very important and in fact, it should be seen as a positive area of key feedback from customers which help the organisation to make changes for the better. more...

  • Creativity & Innovationby Jon C Warner

    Worldwide Center for Organizational Development 2006; US$ 9.50

    This Creativity and Innovation Rapid Skill Builder booklet approaches the idea of creativity from the perspective that every person has the potential to be creative and that we can therefore all improve our skills in this critical area. more...

  • Emotional Intelligenceby Jon C Warner

    Worldwide Center for Organizational Development 2006; US$ 9.50

    This Emotional Intelligence Rapid Skill Builder booklet presents a four style emotional intelligence (or “EQ”) model that both creates awareness about one’s own natural tendencies and offers strategies that can be adopted to become more emotionally intelligent and “balanced” in terms of employing all four styles whenever situations... more...

  • Improving Financial Performanceby Jon C Warner

    Worldwide Center for Organizational Development 2006; US$ 9.50

    This Improving Financial Performance Rapid Skill Builder booklet explores the concept that people at all levels of the organization need to be focused on achieving optimal financial performance for the business through an understanding of the firm’s markets, assets and cost structures. more...

  • Personal Effectivenessby Jon C Warner

    Worldwide Center for Organizational Development 2006; US$ 9.50

    This Personal Effectiveness Rapid Skill Builder booklet concentrates the key behaviours needed for each employee to assume greater responsibility and individual leadership within their own role and contribute positively and proactively to the organisation’s goals and ultimate success. more...

  • Problem Solvingby Jon C Warner

    Worldwide Center for Organizational Development 2006; US$ 9.50

    Effective and efficient critical thinking and problem-solving skills are prerequisites for individual and organisational performance and success. This Problem Solving Rapid Skill Builder booklet presents an overview of the steps needed to help better solve common work-related problems and introduces people to some of the more popular tools to assist... more...

  • Time Managementby

    Worldwide Center for Organizational Development 2006; US$ 9.50

    This Time Management Rapid Skill Builder booklet illustrates how to make the most out of each day. In doing so, you can get the most out in health, happiness, service, and anything else that is worthy in life! more...

  • Coaching Salespeople into Sales Championsby Keith Rosen

    Wiley 2010; US$ 29.95

    Sales training doesn’t develop sales champions. Managers do .   The secret to developing a team of high performers isn’t more training but better coaching .   When managers effectively coach their people around best practices, core competencies and the inner game of coaching that develops the champion attitude, it makes... more...