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Training

Most popular at the top

  • 101 Ways to Improve Customer Serviceby Lorraine L. Ukens

    Wiley 2007; US$ 63.00 US$ 56.70

    101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company.  It is vital that your employees... more...

  • Executive Coaching with Backbone and Heartby Mary Beth A. O'Neill

    Wiley 2011; US$ 62.95 US$ 56.66

    Praise for Executive Coaching with Backbone and Heart "In this book, O'Neill brings form and structure to the art of executive coaching. Novices are provided a path while seasoned practitioners will find affirmation." —Daryl R. Conner , CEO and president, ODR-USA, Inc. "Mary Beth O'Neill's executive coaching gave me the tools and clarity... more...

  • Way of the Turtle: The Secret Methods that Turned Ordinary People into Legendary Tradersby Curtis Faith

    McGraw-Hill Education 2007; US$ 34.00

    “We're going to raise traders just like they raise turtles in Singapore.” So trading guru Richard Dennis reportedly said to his long-time friend William Eckhardt nearly 25 years ago. What started as a bet about whether great traders were born or made became a legendary trading experiment that, until now, has never been told in its entirety. ... more...

  • Leadership When the Heat Is Onby Danny Cox

    McGraw-Hill Education 2007; US$ 14.00

    TURN EVEN THE MOST STRESSFUL SITUATION INTO AN OPPORTUNITY TO SHINE FOR YOU AND YOUR TEAM People aren't born to be high-performing leaders; instead, they need to learn to develop the time-proven characteristics of great leadership. Leadership When the Heat's On shows you how to acquire these characteristics, motivate your people, and achieve... more...

  • The 10 Essentials of Forex Tradingby Jared Martinez

    McGraw-Hill Education 2007; US$ 39.00

    Trading the Forex Market can be exciting, adventurous, and financially rewarding. It can also be disastrous for those who are unprepared for its rhythms and movements. Now, Jared F. Martinez, one of the foremost experts in currency trading, draws upon his vast knowledge and experience to deliver 10 key practices for trading in Forex. The 10 Essentials... more...

  • Karma Queens, Geek Gods, and Innerpreneursby Ron Rentel; Joe Zellnik

    McGraw-Hill Education 2007; US$ 32.00

    What really makes consumers tick? It's a question every marketer, innovator, entrepreneur, or trend-watcher strives to answer-especially in an age when certain types of consumers are increasingly instrumental in shaping national and even global buying habits. Karma Queens, Geek Gods and Innerpreneurs is your hands-on guide to getting inside... more...

  • The Sleuth Investorby Avner Mandelman

    McGraw-Hill Education 2007; US$ 38.00

    To make real money in the stock market you have to act like a sleuth. It's not enough to rely on SEC files, annual reports, and press releases. To uncover the most lucrative investments, you must dig beneath the printed surface of public information and sleuth for physical evidence. This is the only way to reveal the actual truth about a company's... more...

  • The Pfeiffer Book of Successful Team-Building Toolsby Elaine Biech

    Wiley 2007; US$ 57.00 US$ 51.30

    Year after year, consultants, trainers, and human resource professionals have come to rely on The Pfeiffer Annuals to provide them with the most current and quality tools on a wide variety of topics. In this book, editor Elaine Biech and contributors to the Annuals have honed in on the important theme of team building to create the first topic-specific... more...

  • How to Invest In Offshore Real Estate and Pay Little or No Taxesby Hubert Bromma

    McGraw-Hill Education 2007; US$ 35.00

    Cash in on the Hot New Real Estate Trend! More and more real estate investors are finding bargain properties offshore. How to Invest in Offshore Real Estate and Pay Little or No Taxes helps you maximize profits and minimize taxes on your overseas investment properties, no matter how far away they may be. Hubert Bromma shows you how to use tax-advantaged... more...

  • The Ultimate Small Business Marketing Toolkit: All the Tips, Forms, and Strategies You'll Ever Need!by Beth Goldstein

    McGraw-Hill Education 2007; US$ 27.95

    Low- and no-cost tools that win customer loyalty Whether you're setting up shop or already have your business off the ground, you need proven marketing strategies that get new customers in the door and keep them coming back. The Ultimate Small Business Marketing Toolkit gives you the resources to do just that, with a wide variety of cost-effective... more...