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Training

Most popular at the top

  • Caring for the Customer Super Seriesby Institute of Leadership & Management

    Taylor and Francis 2007; US$ 37.95

    With forty well structured and easy to follow topics to choose from, each workbook has a wide range of case studies, questions and activities to meet both an individual or organization's training needs. Whether studying for an ILM qualification or looking to enhance the skills of your employees, Super Series provides essential solutions, frameworks... more...

  • 101 Ways to Improve Customer Serviceby Lorraine L. Ukens

    Wiley 2007; US$ 58.00

    101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company.  It is vital that your employees... more...

  • Executive Coaching with Backbone and Heartby Mary Beth A. O'Neill

    Wiley 2011; US$ 53.00

    Praise for Executive Coaching with Backbone and Heart "In this book, O'Neill brings form and structure to the art of executive coaching. Novices are provided a path while seasoned practitioners will find affirmation." --Daryl R. Conner, CEO and president, ODR-USA, Inc. "Mary Beth O'Neill's executive coaching gave me the tools and clarity to become... more...

  • Executive Coachingby Stuart McAdam

    Thorogood Publishing 2005; US$ 19.95

    Emphasizes the importance of commitment from coach, individual and sponsor if coaching is to be of real benefit. This book provides an insight into executive coaching for those who: are contemplating of becoming an executive coach; and are considering using the executive coaching process for their organization or for themselves. more...

  • The Training Managers Desktop Guideby Eddie Davies

    Thorogood Publishing 2007; US$ 29.95

    Training is a vital part of professional development, but how much of the time, effort and cost invested comes back in improved performance and profitability? This title explains how to develop a coherent training strategy and then how to deliver training that produces results. more...

  • 50 Activities To Teach Negotiationby Ira Asherman

    HRD Press 1996; US$ 149.95

    This book contains a variety of fully reproducible exercises to teach and reinforce the skills necessaryto be a successful negotiator. Each Activity includes a detailed description of the exercise, the steps to follow, additional resources and lecture notes for the trainer. Training Objectives.: Evaluate participant's current negotiation skills; Demonstrate... more...

  • The Managers Pocket Guide to Effective Mentoringby Norm Cohen

    HRD Press 1999; US$ 14.95

    This book is a practical reference to effective mentoring in a format that provides quick access to the important concepts and techniques of this unique, powerful, one-to-one learning model. The Manager's Pocket Guide to Mentoring is a convenient and comprehensive reference, offering valuable, pragmatic guidance that mentors can use in assisting mentees... more...

  • The Pfeiffer Book of Successful Team-Building Toolsby Elaine Biech

    Wiley 2007; US$ 48.00

    Year after year, consultants, trainers, and human resource professionals have come to rely on The Pfeiffer Annuals to provide them with the most current and quality tools on a wide variety of topics. In this book, editor Elaine Biech and contributors to the Annuals have honed in on the important theme of team building to create the first topic-specific... more...

  • The Trainer's Warehouse Book of Gamesby Elaine Biech

    Wiley 2008; US$ 45.00

    Kick up your training sessions a notch! If you want to make group learning more fun and effective, this is the resource for you. Training expert Elaine Biech, author of Training for Dummies, challenged some of the world’s best game designers to create never-before-seen games using popular training toys and tools from Trainer’s Warehouse,... more...

  • From Analysis to Evaluationby Jane Bozarth

    Wiley 2008; US$ 80.00

    In this new book from the author of e-Learning on a Shoestring and Better than Bullet Points, Jane Bozarth has gathered a wealth of tools from leading training practitioners. Anyone—from the interested manager to the experienced training professional—can depend on this book when designing or delivering training. This single book... more...