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Training

Most popular at the top

  • The ROI Fieldbookby Patricia Phillips; Jack J. Phillips; Ron Stone; Holly Burkett

    Taylor and Francis 2006; US$ 67.95

    Since the publication of 'Return on Investment in Training and Performance Improvement Programs,' many individuals have attempted to implement the ROI methodology in their organizations. Having a credible process does not guarantee that an organization will implement the process effectively throughout the various functions and divisions. 'The ROI Fieldbook'... more...

  • The Naked Coachby Dave Taylor

    Wiley 2010; US$ 22.00

    According to a study by The Economist, since 2002 coaching has mushroomed with a growth rate of 40%  a year. Coaching is crying out for a leading light - and that's where David Taylor comes in. The Naked Coach illuminates and explains coaching, putting real, practical and useable tools at your fingertips. There are six distinct journeys... more...

  • Caring for the Customerby Institute of Leadership & Management

    Taylor and Francis 2007; US$ 37.95

    With forty well structured and easy to follow topics to choose from, each workbook has a wide range of case studies, questions and activities to meet both an individual or organization's training needs. Whether studying for an ILM qualification or looking to enhance the skills of your employees, Super Series provides essential solutions, frameworks... more...

  • The Active Manager's Tool Kitby Mel Silberman

    McGraw-Hill Education 2003; US$ 32.95

    Mel Silberman, Ph.D. is a bestselling author, speaker, and consulting psychologist known internationally as a pioneer in interpersonal intelligence, active learning, and facilitation/consultation. Dr. Silberman is president of Active Training, a provider of products, seminars, and publications. more...

  • Executive Coachingby Stuart McAdam

    Thorogood Publishing 2005; US$ 19.95

    Emphasizes the importance of commitment from coach, individual and sponsor if coaching is to be of real benefit. This book provides an insight into executive coaching for those who: are contemplating of becoming an executive coach; and are considering using the executive coaching process for their organization or for themselves. more...

  • The Training Managers Desktop Guideby Eddie Davies

    Thorogood Publishing 2007; US$ 29.95

    Training is a vital part of professional development, but how much of the time, effort and cost invested comes back in improved performance and profitability? This title explains how to develop a coherent training strategy and then how to deliver training that produces results. more...

  • Executive Coaching with Backbone and Heartby Mary Beth A. O'Neill

    Wiley 2011; US$ 58.00

    Executive Coaching with Backbone and Heart Coaching high-powered executives requires something extra. Executive coaches must become partners whose emotional investment in business outcomes equals that of their clients. They must have the strength and courage to face an organizational leader in a time of crisis and speak the unvarnished truth.... more...

  • 101 Ways to Improve Customer Serviceby Lorraine L. Ukens

    Wiley 2007; US$ 63.00

    "Perception is everything when it comes to the success of an organization. Finally, a book that outlines the art of frontline success and the positive domino-effect it produces when the customer is satisfied." —Eric Seaborg, president, Aspect Associates, LLC "A collage of brilliantly simple and useful advice! These are real lessons in the... more...

  • The Pfeiffer Book of Successful Team-Building Toolsby Elaine Biech

    Wiley 2007; US$ 52.00

    Year after year, consultants, trainers, and human resource professionals have come to rely on The Pfeiffer Annuals to provide them with the most current and quality tools on a wide variety of topics. In this book, editor Elaine Biech and contributors to the Annuals have honed in on the important theme of team building to create the first topic-specific... more...

  • 50 Activities To Teach Negotiationby Ira Asherman

    HRD Press 1996; US$ 149.95

    This book contains a variety of fully reproducible exercises to teach and reinforce the skills necessaryto be a successful negotiator. Each Activity includes a detailed description of the exercise, the steps to follow, additional resources and lecture notes for the trainer. Training Objectives.: Evaluate participant's current negotiation skills; Demonstrate... more...