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Training

Most popular at the top

  • 101 Ways to Make Training Activeby Melvin L. Silberman

    Wiley 2011; US$ 76.00

    When it was first published in 1995, Mel Silberman's 101 Ways to Make Training Active became an instant bestseller. Now this revised and updated second edition offers the same dynamic approach and several completely new case examples. The examples support each exercise and highlight real-time uses of the highly successful Active Training method. In... more...

  • The Six Disciplines of Breakthrough Learningby Calhoun W. Wick; Roy V. H. Pollock; Andrew McK. Jefferson; Richard D. Flanagan; Kevin D. Wilde

    Wiley 2011; US$ 47.00

    The Six Disciplines of Breakthrough Learning presents an innovative approach that accelerates the transfer and application of corporate learning. The Six Disciplines provides the definitive road map and tools for optimizing the business impact of leadership and management training, sales, quality, performance improvement, and individual development... more...

  • 101 Ways to Improve Customer Serviceby Lorraine L. Ukens

    Wiley 2007; US$ 63.00

    101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company.  It is vital that your employees... more...

  • Executive Coaching with Backbone and Heartby Mary Beth A. O'Neill

    Wiley 2011; US$ 58.00

    Praise for Executive Coaching with Backbone and Heart "In this book, O'Neill brings form and structure to the art of executive coaching. Novices are provided a path while seasoned practitioners will find affirmation." --Daryl R. Conner, CEO and president, ODR-USA, Inc. "Mary Beth O'Neill's executive coaching gave me the tools and clarity to... more...

  • The Naked Coachby David Taylor

    Wiley 2010; US$ 22.00

    Bestselling author David Taylor returns with his take on business coaching. No fuss. No jargon. Just great ideas. The Naked Coach is the back-to-basics book on coaching that will make sense of coaching and place it back at the very heart of the business agenda. It will make understanding, learning and teaching coaching simple. The Naked Coach tells... more...

  • Coaching Handbookby Sara Thorpe

    Kogan Page 2005; US$ 42.99

    Coaching has become the most popular technique in the world of training and a key tool in staff development. This Coaching Handbook provides all the tools for harnessing this technique, offering a step-by-step approach, case studies and 20 detailed practical exercises. more...

  • Training Needs Assessmentby Jean Barbazette

    Wiley 2005; US$ 55.00

    This book covers the essentials of needs analysis from the emerging trainer's perspective by providing just the right amount of support and knowledge without going too deep into the subject. The topics covered include when and how to do a training needs analysis; using informal and formal analysis techniques; goal, task and population analysis; and... more...

  • Recruiting, Interviewing, Selecting & Orienting Newf Employeesby Diane Arthur

    AMACOM 2005; US$ 49.95

    Nothing is more important to the productivity of an organization than its hiring program. For almost 20 years, this book has been the go-to reference on every aspect of the employment process. Known for its practical and down-to-earth approach and jargon-free tone, Recruiting, Interviewing, Selecting & Orienting New Employees is now in its Fourth... more...

  • The Official Guide for GMAT Quantitative Reviewby Graduate Management Admission Council (GMAC)

    Wiley 2009; US$ 16.95

    THE OFFICIAL GUIDE FOR GMATŪ QUANTITATIVE REVIEW is the only book of its kind on the market: brand-new study guide to help you focus on your math skills written by the creators of the GMATŪ exam contains real GMATŪ questions from previous GMATŪ exams nearly 300 answers and explanations cover the following areas: Arithmetic, Algebra,... more...

  • Transforming Trainingby David Mackey; Sian Livsey

    Kogan Page 2006; US$ 45.00

    Talks about the provision of workplace learning and about employing learning as a critical weapon in the fight for an organisation's success. This book explores the arguments necessary to implement a learning architecture, and the competencies and responsibilities required of the 'learning architect' to create this environment. more...