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Training

  • 101 Activities for Delivering Knock Your Socks Off Serviceby Performance Research Associates; Ann THOMAS; Jill APPLEGATE

    AMACOM 2009; US$ 19.95

    The ultimate activity guide to mastering the art of exceptional customer service. more...

  • 101 Coaching Strategies and Techniquesby Gladeana McMahon; Anne Archer

    Taylor and Francis 2010; US$ 30.95

    101 Coaching Strategies and Techniques provides focused, practical strategies to help the coach with their work. Each point provides a detailed explanation of the strategy together with potential pitfalls and solutions. more...

  • 101 Games for Trainersby Bob Pike

    HRD Press 1995; US$ 24.95

    101 of the best games from Creative Training Techniques Newsletter gathered into one book. These classroom-tested games, exercises, and activities add spark and energy to your training sessions—and help adults really learn without even knowing it. Includes one-day workshop presents techniques for accurately interpreting both verbal and nonverbal... more...

  • 101 Learning and Development Toolsby Kenneth Fee

    Kogan Page 2011; US$ 49.95

    It provides a broad range of L&D techniques. Anyone responsible for managing, designing and delivering training will be able to use the book to find new inspiration, gain better understanding of certain tools/models, get examples of best practice and find further advice. more...

  • 101 More Games for Trainersby Bob Pike

    HRD Press 1995; US$ 24.95

    Now Bob Pike brings you 101 More Games for Trainers. 101 More and better games from Bob Pike. This volume includes 26 openers, 32 energizers, 15 games that improve communication, 25 team building games, and games that address resistance to change, trainer training, diversity, conflict customer service and much more.This is your sourcebook for engaging... more...

  • 101 Ways to Improve Customer Serviceby Lorraine L. Ukens

    Wiley 2007; US$ 58.00

    101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company.  It is vital that your employees... more...

  • 101 Ways to Make Training Activeby Melvin L. Silberman

    Wiley 2011; US$ 70.00

    When it was first published in 1995, Mel Silberman's 101 Ways to Make Training Active became an instant bestseller. Now this revised and updated second edition offers the same dynamic approach and several completely new case examples. The examples support each exercise and highlight real-time uses of the highly successful Active Training method. In... more...

  • 2000 Tips for Trainers and Staff Developersby Phil Race

    Taylor and Francis 2013; US$ 61.95

    This volume brings together a range of expert tips and guidance for staff developers and trainers. Offering a collection of ready-to-use ideas, advice and support on all aspects of training, it can be used as a day-to-day resource for the experienced and less-experienced alike. more...

  • The 2008 Pfeiffer Annualby Robert C. Preziosi

    Wiley 2008; US$ 95.00

    The Leader in Human Resource Development for the Past Four Decades The 2008 Pfeiffer Annual: Management Development Since 1972, The Pfeiffer Annuals have been the most trusted resource for presenting the best current thinking about workplace performance, training, and organizational and professional development. Now, the addition of The 2008 Pfeiffer... more...

  • 25 Role Plays For To Teach Negotiationby Ira Asherman; Sandy Asherman

    HRD Press 2003; US$ 99.95

    This collection of activities, self-assessments, and exercises is especially useful as a resource to introduce the issue of conflict and its resolution as a part of workshops on management, leadership, communication, negotiation and diversity. The book is fully reproducible and flexibly organized in two sections. Part One includes twenty-five interactive... more...