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- Wiley 2015; US$ 65.00
Your complete guide to surviving and thriving as a Help Desk practitioner Help Desk Practitioner's Handbook The only book to address the unique concerns of the huge and growing number of Help Desk analysts, this is your complete guide to becoming a more effective communicator and problem-solver and deriving greater satisfaction from your job. Barbara... more...
- Packt Publishing 2015; US$ 39.99
Learning Salesforce Visual Workflow is intended for those who want to use Flows to automate their business requirements by click not code. Salesforce maintains an incredibly user-friendly interface; no previous experience in computer coding or programming is required. more...
- Packt Publishing 2015; US$ 39.99
This book is intended for all Salesforce usersadministrators, managers, business analysts, or report writers who are new to creating reports or dashboards within Salesforce. Basic knowledge of the Salesforce platform is required. more...
- Packt Publishing 2015; US$ 32.99
This book is for administrators who want to develop and strengthen their Salesforce CRM skills in the areas of configuration and system management. Whether you are a novice or a more experienced administrator, this book aims to enhance your knowledge and understanding of the Salesforce CRM platform and features. more...
- McGraw-Hill Education 2014; US$ 60.00
Part I Security Concepts Chapter 1 General Security Concepts Chapter 2 Operational Organizational Security Chapter 3 Legal Issues, Privacy, and Ethics Part II Cryptography and Applications Chapter 4 Cryptography Chapter 5 Public Key Infrastructure Chapter 6 Standards and Protocols Part III Security in the Infrastructure Chapter 7 Physical... more...
- dpunkt.verlag 2014; US$ 24.06
Dienstleistungen können nicht wie materielle Produkte vor dem Kauf geprüft werden. Daher sind Zertifizierungen für Dienstleister ein sehr wichtiges Mittel, um potenziellen Kunden die Einhaltung definierter Qualitätsstandards zu bestätigen. Die ISO/IEC 20000 ist die Grundlage für die Zertifizierung von IT-Dienstleistungen. Dieses Buch enthält eine... more...
- BCS Learning & Development Limited 2014; US$ 38.99
Preface Definitions, Standards and Glossary of Terms 1. The need for information risk management 2. Review of information security fundamentals 3. The information risk management programme 4. Risk identification 5. Threat and vulnerability assessment 6. Risk analysis and risk evaluation 7. Risk treatment ... more...
- BCS Learning & Development Limited 2014; US$ 46.99
INTRODUCTION SECTION 1 ? INTRODUCING PROBLEM MANAGEMENT 1. What is problem management? 2. Factors for success 3. Developing the business case SECTION 2 ? IMPLEMENTING AND RUNNING PROBLEM MANAGEMENT 4. The implementation project 5. Organising problem management as a function 6. Realising the benefits of problem management ... more...
- Packt Publishing 2014; US$ 29.99
If you want to use Salesforce CRM to automate your business requirements, or you have already adopted Salesforce CRM and want to streamline the sales process, this book is for you. Whether you are new to Salesforce or a seasoned expert, you will be able to master the basic functions as well as the advanced features of Salesforce.com. No previous experience... more...
- De Gruyter 2014; US$ 98.00
This book covers the basics of semantic web technologies and indexing languages, and describes their contribution to improve languages as a tool for subject queries and knowledge exploration. The book is relevant to information scientists, knowledge workers and indexers. It provides a suitable combination of theoretical foundations and... more...