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- Pearson Education 2015; US$ 99.99
The papers in this volume present state-of-the-art quantitative and qualitative research, empirical findings, best practices, and conceptual models to support better decision making throughout any service organization. Selected as the best work presented at the 2015 annual conference of the European regional subdivision of the Decision Sciences Institute... more...
- Wiley 2015; US$ 69.95
Data as a Service shows how organizations can leverage ?data as a service? by providing real-life case studies on the various and innovative architectures and related patterns Comprehensive approach to introducing data as a service in any organization A re-usable and flexible SOA based architecture framework Roadmap to introduce ?big data... more...
- Wiley 2015; US$ 65.00
Your complete guide to surviving and thriving as a Help Desk practitioner Help Desk Practitioner's Handbook The only book to address the unique concerns of the huge and growing number of Help Desk analysts, this is your complete guide to becoming a more effective communicator and problem-solver and deriving greater satisfaction from your job. Barbara... more...
- Packt Publishing 2015; US$ 39.99
Learning Salesforce Visual Workflow is intended for those who want to use Flows to automate their business requirements by click not code. Salesforce maintains an incredibly user-friendly interface; no previous experience in computer coding or programming is required. more...
- Packt Publishing 2015; US$ 39.99
This book is intended for all Salesforce usersadministrators, managers, business analysts, or report writers who are new to creating reports or dashboards within Salesforce. Basic knowledge of the Salesforce platform is required. more...
- Packt Publishing 2015; US$ 32.99
This book is for administrators who want to develop and strengthen their Salesforce CRM skills in the areas of configuration and system management. Whether you are a novice or a more experienced administrator, this book aims to enhance your knowledge and understanding of the Salesforce CRM platform and features. more...
- McGraw-Hill Education 2014; US$ 60.00
Get complete coverage of all objectives included on the latest release of the CompTIA Security+ exam from this comprehensive resource. Cowritten by leading information security experts, this authoritative guide fully addresses the skills required for securing a network and managing risk. You'll find learning objectives at the beginning of each chapter,... more...
- dpunkt.verlag 2014; US$ 24.80
Dienstleistungen können nicht wie materielle Produkte vor dem Kauf geprüft werden. Daher sind Zertifizierungen für Dienstleister ein sehr wichtiges Mittel, um potenziellen Kunden die Einhaltung definierter Qualitätsstandards zu bestätigen. Die ISO/IEC 20000 ist die Grundlage für die Zertifizierung von IT-Dienstleistungen. Dieses Buch enthält eine... more...
- BCS Learning & Development Limited 2014; US$ 46.99
INTRODUCTION SECTION 1 ? INTRODUCING PROBLEM MANAGEMENT 1. What is problem management? 2. Factors for success 3. Developing the business case SECTION 2 ? IMPLEMENTING AND RUNNING PROBLEM MANAGEMENT 4. The implementation project 5. Organising problem management as a function 6. Realising the benefits of problem management ... more...
- BCS Learning & Development Limited 2014; US$ 38.99
Preface Definitions, Standards and Glossary of Terms 1. The need for information risk management 2. Review of information security fundamentals 3. The information risk management programme 4. Risk identification 5. Threat and vulnerability assessment 6. Risk analysis and risk evaluation 7. Risk treatment ... more...