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  • Practical Zendesk Administrationby Stafford Vaughan

    O'Reilly Media 2012; US$ 14.99

    Implementing Zendesk as part of your company?s operations can be a time-consuming process. In this hands-on guide, author Stafford Vaughan provides the most comprehensive set of best practices for setting up and using Zendesk, distilled from years of training companies how to launch this popular customer service software. You?ll learn the purpose,... more...

  • Computational Conflictsby Heinz J. Müller; Rose Dieng

    Springer Berlin Heidelberg 2012; US$ 78.33

    With contributions by numerous experts more...

  • Business Computing mit MS-Office und Internetby Anke Jaros-Sturhahn; Konrad Schachtner

    Springer Berlin Heidelberg 2013; US$ 34.78

    Die Anwendungsprogramme des Office-Pakets stellen heute in der Wirtschaftspraxis ein wichtiges Arbeitsmittel dar. Auch die Nutzung des Internet als Informationsquelle und Kommunikationsmittel ist weiterhin in der täglichen Arbeit unverzichtbar geworden. Das vorliegende Lehrbuch bietet Studenten und Praktikern eine kompakte Einführung in die Office-Programme... more...

  • ServiceDesk Plus 8.x Essentialsby Ankush Agarwal

    Packt Publishing 2013; US$ 23.99

    This is a practical, hands-on guide that assists you in setting up and efficiently managing ITSM.ServiceDesk Plus 8.x Essentials is for IT helpdesk managers, administrators, and staff, serving as a compendium for service management concepts useful for them. more...

  • Big Data Analytics Using Splunkby Peter Zadrozny; Raghu Kodali

    Apress 2013; US$ 27.97

    Big Data Analytics Using Splunk is a hands-on book showing how to process and derive business value from big data in real time. Examples in the book draw from social media sources such as Twitter (tweets) and Foursquare (check-ins). You also learn to draw from machine data, enabling you to analyze, say, web server log files and patterns of user... more...

  • Take Control of the Cloudby Joe Kissell

    TidBITS 2014; US$ 10.00

    Cut through the hype, understand cloud services, and enhance your privacy and security! What, exactly, is the Cloud? What are cloud services, and how can you make smart decisions about which ones to use and how to set them up? Join award-winning author Joe Kissell as he pins down nebulous cloud concepts, helps you evaluate claims about cloud... more...

  • Learn Twitter in 10 Minutesby Lynn C Schreiber

    Pavilion Books 2012; US$ 5.99

    A gift book explaining the basics of Twitter for beginners. more...

  • Moral Courage in Organizations: Doing the Right Thing at Workby Debra R. Comer; Gina Vega

    Taylor and Francis 2015; US$ 47.95

    The topic of moral courage is typically missing from business ethics instruction and management training. But moral courage is what we need when workplace pressures threaten to compromise our values and principles. Moral Courage in Organizations: Doing the Right Thing at Work , edited by Debra Comer and Gina Vega, underscores for readers the ethical... more...

  • Soft Computing in Computer and Information Scienceby Antoni Wilinski; Imed El Fray; Jerzy Pejas

    Springer International Publishing 2015; US$ 123.10

    This book presents a carefully selected and reviewed collection of papers presented during the 19th Advanced Computer Systems conference ACS-2014. The Advanced Computer Systems conference concentrated from its beginning on methods and algorithms of artificial intelligence. Further future brought new areas of interest concerning technical informatics... more...

  • iCloudby Anton Ochsenkühn; Johann Szierbeck

    Amac-Buch Verlag 2013; US$ 0.59

    Die iCloud von Apple ist kostenfrei und extrem nützlich, wenn es darum geht, zwischen einem Computer und einem iPhone bzw. iPad Informationen drahtlos auszutauschen. Mit nur wenigen Klicks ist der Dienst aktiviert und steht sofort zur Verfügung. So werden in Sekundenschnelle Termine, Fotos, To-Dos, Dokumente und vieles mehr zwischen allen beteiligten... more...