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System Support & Administration

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  • IT Service Management Foundation Practice Questionsby Steve Mann; Tony Gannon; Steve Mann; Nigel Mear

    British Informatics Society Limited 2012; US$ 34.99

    The most authoritative guide to preparing for the ITILŪ Foundation Certificate in IT Service Management. This new edition is compatible with the 2011 update to ITILŪ. It includes an extensive range of practice questions and utilises the experience of three independent service management consultants and lecturers. An ITILŪ licensed product. more...

  • Operational Support and Analysisby John Sansbury

    BCS Learning & Development Limited 2014; US$ 46.99

    This user-friendly book aims to assist candidates pass the ITILŪ OSA Intermediate examination. It references material from the core ITIL texts and gives practical guidance. This new edition includes the latest ITIL guidance as well as additional insights from the author's own experience of developing effective solutions. An ITILŪ licensed product. more...

  • IT Service Managementby Ernest Brewster; Richard Griffiths; Aidan Lawes; John Sansbury

    British Informatics Society Limited 2012; US$ 34.99

    ITILŪ is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL to Foundation Exam candidates and offers a practical understanding of IT service management. The new edition is fully updated and contains several additional processes. An ITILŪ licensed product. more...

  • Take Control of CrashPlan Backupsby Joe Kissell

    TidBITS 2014; US$ 10.00

    You know not to put all your eggs in one basket, but are you backing up to only a single location? Our favorite backup service, CrashPlan, backs up your data silently in the background, storing it locally on a hard disk or another computer you own, offsite on a friend's computer (for the consumer version), or in the cloud. But thanks to CrashPlan's... more...

  • Problem Managementby Michael G. Hall

    BCS Learning & Development Limited 2014; US$ 46.99

    Problem management is the IT service management process that tends to return more benefits more quickly than any of the others. This book offers real-world guidance on all aspects of implementing and running an effective problem management function. It gives IT practitioners, consultants and managers the tools to add real value to their businesses. more...

  • Ranking Queries on Uncertain Databy Ming Hua; Jian Pei

    Springer 2011; US$ 139.00

    Uncertain data is inherent in many important applications, such as environmental surveillance, market analysis, and quantitative economics research. Due to the importance of those applications and rapidly increasing amounts of uncertain data collected and accumulated, analyzing large collections of uncertain data has become an important task. Ranking... more...

  • Mike Meyers' CompTIA A+ Guide to 801 Managing and Troubleshooting PCs Lab Manual (Exam 220-801)by Michael Meyers

    McGraw-Hill Companies,Inc. 2012; US$ 38.00

    Bestselling CompTIA A+ author Mike Meyers provides hands-on, step-by-step labs—updated for the 2012 release of Exam 220-801—so you can practice the IT skills essential for your success. Mike Meyers’ CompTIA A+ Guide to Managing and Troubleshooting Hardware Lab Manual, Fourth Edition contains more than 25 labs that challenge you to... more...

  • Upgrading and Repairing PCsby Scott Mueller

    Pearson Education 2013; US$ 47.99

    This is the eBook version of the print title. Access to the media files found on the DVD included with print editions included with Upgrading and Repairing PCs, 21 Edition, is available through product registration?see instructions in back pages of your eBook.   For 25 years, Upgrading and Repairing PCs has been the world?s #1 guide to PC hardware:... more...

  • Fixing Your Computer Absolute Beginner's Guideby Paul McFedries

    Pearson Education 2013; US$ 19.99

    Fix your own computer? without becoming a technical expert! This book is the fastest way to save money on computer repairs, avoid unnecessary frustration, and keep using perfectly good equipment instead of throwing it away! Even if you?re completely non-technical, you?ll learn how to get the job done, one incredibly clear and easy step at a time.... more...

  • CompTIA Healthcare IT Technician HIT-001 Cert Guideby Joy Dark; Jean Andrews

    Pearson Education 2012; US$ 39.99

    Learn, prepare, and practice for CompTIA Healthcare IT Technician HIT-001 exam success with this CompTIA Authorized Cert Guide from Pearson IT Certification, a leader in IT Certification learning and a CompTIA Authorized Platinum Partner.  This is the eBook version of the print title. Note that the eBook does not provide access to the practice... more...