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System Support & Administration

Most popular at the top

  • The Science of Service Systemsby Haluk Demirkan; James C. Spohrer; Vikas Krishna

    Springer 2011; US$ 119.00

    The Science of Service Systems intends to stimulate discussion and understanding by presenting theory-based research with actionable results. Most of the articles focus on formalizing the theoretical foundations for a science of service systems, examining a wide range of substantive issues and implementations related to service science from various... more...

  • Operational Support and Analysisby John Sansbury

    BCS Learning & Development Limited 2014; US$ 46.99

    This user-friendly book aims to assist candidates pass the ITIL® OSA Intermediate examination. It references material from the core ITIL texts and gives practical guidance. This new edition includes the latest ITIL guidance as well as additional insights from the author's own experience of developing effective solutions. An ITIL® licensed product. more...

  • Service Offerings and Agreementsby Richard Griffiths

    BCS Learning & Development Limited 2014; US$ 46.99

    By implementing good practice in service offerings and agreements, IT departments can achieve customer satisfaction. Providing clarification and expansion of the core ITIL® texts, this new edition reflects the current thinking from ITIL and is aligned to the latest syllabus for the Intermediate Certificate in Service Offerings and Agreements. more...

  • Enterprise Application Integrationby William A. Ruh; Francis X. Maginnis; William J. Brown

    Wiley 2002; US$ 29.99

    Learn to utilize today's hottest EAI technologies to ensure interoperability across your organization What exactly is enterprise application integration (EAI)? What makes this $300 million market so hot that it's expected to grow to $6.5 billion in the next two years? How do you apply it in the real world? Whether you're an IT professional or systems... more...

  • Fuzzy Control Systems Design and Analysisby Kazuo Tanaka; Hua O. Wang

    Wiley 2004; US$ 179.00

    A comprehensive treatment of model-based fuzzy control systems This volume offers full coverage of the systematic framework for the stability and design of nonlinear fuzzy control systems. Building on the Takagi-Sugeno fuzzy model, authors Tanaka and Wang address a number of important issues in fuzzy control systems, including stability analysis,... more...

  • Oracle Administration and Managementby Michael R. Ault

    Wiley 2002; US$ 60.00

    Many databases are large and complex, making them very difficult to manage. In turn, data can become difficult to access, expensive to store, and even damaged or destroyed. Oracle 9i offers new functionality for the Oracle database system, ensuring that the database runs quickly, efficiently, and reliably. Shows the best techniques, tips, and tools... more...

  • Managing the Testing Processby Rex Black

    Wiley 2003; US$ 40.00

    An updated edition of the best tips and tools to plan, build, and execute a structured test operation In this update of his bestselling book, Rex Black walks you through how to develop essential tools and apply them to your test project. He helps you master the basic tools, apply the techniques to manage your resources, and give each area just the... more...

  • Integrating Service Level Agreementsby John Lee; Ron Ben-Natan

    Wiley 2002; US$ 65.00

    Service level agreements (SLAs) offer service providers a way to distinguish themselves from their competitors in today's volatile, hypercompetitive market. This book offers an innovative approach that takes full advantage of current interface, automation, and Internet-based distribution and reporting technologies. * Addresses business-level SLAs,... more...

  • Linux Performance Tuning and Capacity Planning, Adobe Readerby Jason R Fink; Matthew D. Sherer

    Pearson Education 2001; US$ 39.99

    Covering topics from analysis tools to kernel tuning, to capacity management, this book offers a single point of reference for what you need to know. Anyone who has ever had to speed existing operations or project usage patterns for future loads, knows that tracking down the relevant information can be a difficult task. That's why this book has... more...

  • Information Systems Strategic Managementby Steve Clarke

    Taylor and Francis 2002; US$ 110.00

    This comprehensive guide to the strategic management of information systems within business and public sector organizations integrates the two, often disparate, domains of strategic management and information systems.  Focusing on managing information systems within a broader organizational context, it covers key issues such as: * corporate strategy... more...