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System Support & Administration

  • Problem Managementby Michael G. Hall

    BCS Learning & Development Limited 2014; US$ 46.99

    Problem management is the IT service management process that tends to return more benefits more quickly than any of the others. This book offers real-world guidance on all aspects of implementing and running an effective problem management function. It gives IT practitioners, consultants and managers the tools to add real value to their businesses. more...

  • Microsoft System Center 2012 R2 Compliance Management Cookbookby Andreas Baumgarten; Ronnie Isherwood; Susan Roesner

    Packt Publishing 2014; US$ 29.99

    Whether you are an IT manager, an administrator, or security professional who wants to learn how Microsoft Security Compliance Manager and Microsoft System Center can help fulfil compliance and security requirements, this is the book for you. Prior knowledge of Microsoft System Center is required. more...

  • Customizing Chefby Jon Cowie

    O'Reilly Media 2014; US$ 31.99

    Take advantage of Chef?s highly customizable design to tackle specific automation issues that you can?t solve by simply using Chef?s tools, resources, and services out of the box. With this practical guide, you?ll examine the internal structure of this configuration management technology and learn where, how, and why to add custom code. Author Jon... more...

  • In Hindsightby

    IT Governance Ltd 2014; US$ 29.95

    Rhe authors analyse the causes of some of the major disasters from the last thirty years and explain what could have been done better, before and after the event. Using these incidents as case studies, the authors demonstrate the potentially devastating results for organisations that have not planned for the worst , helping you to avoid  similar mistakes,... more...

  • OCA Oracle Database 12c Installation and Administration Exam Guide (Exam 1Z0-062)by John Watson

    McGraw-Hill Education 2014; US$ 60.00

    A Complete Study System for OCA Exam 1Z0-062 Prepare for the Oracle Certified Associate Oracle Database 12c Installation and Administration exam with this exclusive Oracle Press guide. Each chapter features challenging exercises, a certification summary, a two-minute drill, and a self-test to reinforce the topics presented. This authoritative resource... more...

  • Service Offerings and Agreementsby Richard Griffiths

    BCS Learning & Development Limited 2014; US$ 46.99

    By implementing good practice in service offerings and agreements, IT departments can achieve customer satisfaction. Providing clarification and expansion of the core ITIL® texts, this new edition reflects the current thinking from ITIL and is aligned to the latest syllabus for the Intermediate Certificate in Service Offerings and Agreements. more...

  • Operational Support and Analysisby John Sansbury

    BCS Learning & Development Limited 2014; US$ 46.99

    This user-friendly book aims to assist candidates pass the ITIL® OSA Intermediate examination. It references material from the core ITIL texts and gives practical guidance. This new edition includes the latest ITIL guidance as well as additional insights from the author's own experience of developing effective solutions. An ITIL® licensed product. more...

  • Learning Pentesting for Androidby Aditya Gupta

    Packt Publishing 2014; US$ 17.99

    This is an easy-to-follow guide, full of hands-on and real-world examples of applications. Each of the vulnerabilities discussed in the book is accompanied with the practical approach to the vulnerability, and the underlying security issue. This book is intended for all those who are looking to get started in Android security or Android application... more...

  • Disaster Recovery and Business Continuity 3rd editionby Thejendra BS

    IT Governance Ltd 2014; US$ 55.00

    Learn how to build a business continuity plan to protect your organisation when things go wrong. more...

  • Learning Nessus for Penetration Testingby Himanshu Kumar

    Packt Publishing 2014; US$ 20.99

    This book is a friendly tutorial that uses several examples of real-world scanning and exploitation processes which will help get you on the road to becoming an expert penetration tester.Learning Nessus for Penetration Testing is ideal for security professionals and network administrators who wish to learn how to use Nessus to conduct vulnerability... more...