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Most popular at the top

  • Office 2013 All-In-One For Dummiesby Peter Weverka

    Wiley 2013; US$ 27.99

    Home and business users around the globe turn to Microsoft Office and its core applications every day. Whether you're a newcomer or a veteran Office user, this friendly-but-informative guide provides in-depth coverage on all the newest updates and enhancements to the Office 2013 suite. With an overview of tools common to all Office applications and... more...

  • The Customer Service Survival Kitby Richard S. Gallagher; Carol Roth

    AMACOM 2013; US$ 14.95

    Proven strategies for handling any customer crisis. more...

  • Be a Direct Selling Superstarby Mary Christensen

    AMACOM 2013; US$ 12.00

    As a direct sales leader, you get what you want by helping your team get what they want. more...

  • Cambridge International AS and A Level Business Studies: Revision Guideby Sandie Harrison; David Milner

    Hodder Education 2013; US$ 14.38

    Get your best grades with this Cambridge International AS and A Level Business Studies Revision Guide . - Manage your own revision with step-by-step support from experienced examiners Sandie Harrison and David Milner. - Maintain an appropriate international focus in exams with examples and case studies from around the world. - Get the top marks by... more...

  • The New Rules of Sales and Serviceby David Meerman Scott

    Wiley 2014; US$ 28.00

    Sales and service are being radically redefined like never before. With buyers now in possession of unlimited information, online content is quickly becoming the dominant driver for commerce. Today anyone working in sales or customer service needs to possess entirely new skills. Unfortunately most organizations are still using traditional selling... more...

  • UnSellingby Scott Stratten; Alison Kramer

    Wiley 2014; US$ 25.00

    UnSelling is about everything but the sell. We put all of our focus on the individual purchase transaction, while putting the rest of our business actions second. We've become blind to customer service, support, branding, experiences and even product quality. Sixty percent of a purchasing decision is made before a customer even contacts you. We... more...

  • BSS FAQs On Marketingby Philip Kotler

    Marshall Cavendish 2012; US$ 4.00

    FAQs on Marketing distills the essence of Philip Kotler’s decades of experience into an eminently readable question-and-answer format. The author draws on the thousands of questions he has been asked over the years, such as: • What are the biggest challenges marketers face today?• What skills do marketing managers need to be successful?•... more...

  • The Art and Science of Communicationby P. S. Perkins; Les Brown

    Wiley 2010; US$ 17.00

    The Art and Science of Communication shows you a new way to understand and use communication in the workplace. Revealing the seven types of communication we all use every day, the book shows you how to increase your communication effectiveness in any setting with practical techniques, analogies, and models that clearly explain the formulas for successful... more...

  • Grundlagen der Kosten- und Leistungsrechnungby Roman Macha

    Franz Vahlen 2011; US$ 23.38

    Dieses Lehrbuch stellt systematisch die klassische Kosten- und Leistungsrechnung mit Kostenarten, Kostenstellen und Kostenträger vor sowie die modernen Verfahren wie die Plan- und Prozesskostenrechnung (activity based costing), Deckungsbeitragsrechnung (direct costing) und das wieder sehr populäre Target Costing. Praxisnah wird dem Leser dargestellt,... more...

  • The Creative Process Illustratedby W. Glenn Griffin; Deborah Morrison

    F+W Media 2010; US$ 25.00

    Finally, answers to the question: How are big ideas born? Creative directors, art directors and advertising copywriters are some of the great artists and thinkers of our time. Considering the scope and power of their influence in our culture, that's not such a crazy idea. Take an intimate look into the creative processes of some of the top minds... more...