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Most popular at the top
- Wiley 2011; US$ 88.00
Already the market leader in the field, Modelling Transport has become still more indispensible following a thorough and detailed update. Enhancements include two entirely new chapters on modelling for private sector projects and on activity-based modelling; a new section on dynamic assignment and micro-simulation; and sizeable updates to sections... more...
- Ashgate Publishing Ltd 2013; US$ 49.95
Here is a comprehensive textbook that applies economic theory to all aspects of the aviation industry. Extensively updated throughout, it features new coverage of macroeconomics for managers, expanded analysis of modern revenue management and pricing decisions, and also reflects developments that have occurred since the originals publication.... more...
- Edward Elgar Publishing 2013; US$ 40.00
The transport sector has been singularly unsuccessful in becoming low carbon and less resource intensive. This book takes an innovative and holistic social, cultural and behavioural perspective, as well as covering the more conventional economic and technological dimensions, to provide a more complete understanding of the mobility and transport system... more...
- Taylor and Francis 2006; US$ 54.95
Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments,... more...
- Taylor and Francis 2007; US$ 72.95
'Bottom-Line Call Center Management breaks new ground by addressing key skills and techniques in assessing and implementing effective management practices to maximize the human and capital resources at the call center manager's disposal. Drawing on the author's unique data sets and years of research experience in the industry, 'Bottom-Line Call Center... more...
- Palgrave Macmillan 2003; US$ 145.00
This book looks at human resource management in call centres from an international perspective and uses research from leading academics in the field. The characteristics and features of working in a call centre are examined, followed by the effects that this type of work has on employees and their responses to it. It also looks at implications for... more...
- Elsevier Science 2003; US$ 62.95
Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call Center Operation gives you complete coverage of the critical issues involved in the design, implementation, organization, and management of a customer call center. Sharp provides information on advanced technology... more...
- Duncker & Humblot 2011; US$ 47.72
Hauptbeschreibung Die "Kapitalprivatisierung der Flugsicherung" ist erklärtes politisches Ziel von Bundesregierung, Bundestag und Bundesrat. Aufgrund "evidenter Verfassungswidrigkeit" hat der Bundespräsident die Ausfertigung des Gesetzes zur Neuregelung der Flugsicherung abgelehnt. Seine Entscheidung stützt sich wesentlich auf ein Rechtsgutachten... more...
- Wiley 2015; US$ 99.95
This book focuses on how to protect our transportation systems including airports and airlines, water ports, highways, tunnels and bridges, rail and mass transit, and how to better plan evacuation when severe disasters occur. These infrastructures may face various threats, namely biological, chemical, nuclear (dirty bombs), cyber, and natural disaster. The... more...